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Customer Service

Location:
Baguio, Cordillera Administrative Region, Philippines
Posted:
October 13, 2016

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Resume:

Jennifer Sison

Travel Consultant (* years)

dnata

+63-927******* acw1or@r.postjobfree.com PHP 20,000 Baguio City, C.A.R

Experience

** ***** ** ***** **********

Oct 2014 - Present

(2 years)

Travel Consultant

dnata

Industry

Travel / Tourism

Specialization

Sales - Retail/General

Role

Others

Position Level

1-4 Years Experienced Employee

Monthly Salary

PHP 17,000

Responsibilities:

Build beautiful packages according to customers preferences.

Issue invoices and vouchers using dnata different systems.

Skills:

Sabre, Galileo and dfo knowledge

Negotiation Skills

Budget and Planning Skills

Adaptability

Excellent Communication

Additional Responsibilities:

Book hotels, transfer services, meet and greet to Emirates / dnata staffs on duty travel.

Aug 2013 - Oct 2014

(1 year 3 months)

Travel Consultant

Sutherland Global Services Central Luzon, Philippines

Industry

Travel / Tourism

Specialization

Sales - Retail/General

Role

Others

Position Level

1-4 Years Experienced Employee

Monthly Salary

PHP 10,000

Responsibilites as a Travel Consultant for e-Commerce

1. Build holiday packages for customers ( Flights, Tours, Hotels, Transfers and sell other auxillary products of dnata such as Trip Insurance and Marhaba)

2. Ensure that all information provided to the guests are correct by properly coordinating to Supervisor and Dubai Team.

3. Excellent customer service .

4. Issue vouchers and invoices through dFo.

Experiences Gained.

1. Experience in selling beautiful places and hotels.

2. Experience in selling intangible things such as fulfillment and happiness.

3. Motivational skills.

Accomplishment:

1. Top Agent for e-Commerce for October and November.

2. Visited Dubai as part of trip Incentive.

Sep 2012 - Apr 2013

(8 months)

Reservation and Ticket Agent

Virgin Australia for SITEL Baguio

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Customer Service - General

Position Level

1-4 Years Experienced Employee

Monthly Salary

PHP 10,000

- issue tickets

- answer passengers frequently asked questions

- assist passengers with itinerary change and new reservation

- provide customer service

Education

1993

Saint Louis University

Bachelor's/College Degree in Mass Communications Philippines

Major

n/a

Grade

Pass/Non-gradable

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written

English

10 10

Filipino

10 9

Jobstreet English Language Assessment (JELA)

Date Taken

20 May 2013

Score

34/40

Additional Info

Expected Salary

PHP 20,000

Preferred Work Location

C.A.R, Central Luzon, National Capital Reg

Other Information

Jennifer P. Sison

#85 Greenwater Village

Baguio City, Philippines

+63-74-304-**** (Home)

+639********* (Mobile phone)

acw1or@r.postjobfree.com

Work Experiences

September 3, 2012 – April 18, 2013

Sitel Philippines for Virgin Australia Account

Reservation and Ticketing Agent

- Excellent oral and customer service skills

- Patient, accurate in work and project a positive attitude

February 29, 2012 – September 1, 2012

Convergys Philippines Baguio for DIRECTV Account

Customer Service Representative

- Great Listening Skills

- Confident

Reservation and Ticketing Agent

Hawaiian Airlines

SITEL Philippines

March 2007 – February 2012

- Issue tickets

- Assist passengers on their reservations and itinerary change

- Extensive work with standards

- Provide customer service

Technical Support

AT&T

SITEL Philippines

June 2007 – December 2007

- Troubleshoot internet connectivity issues

- Provide customer service

Sales Representative

Royalty Chocolate Bar

Fujairah, U.A.E

October 2006 – April 2007

- Merchandised famous chocolates

- Scheduled private shopping appointments with customers

- Provided customer service in fast based bar atmosphere

Machine Operator

SPIL

Taichung, Taiwan

2003 – 2005

- Processed microchips for electronics parts

- Assistant Lead Girl

- Officer of Filipino Community Group

Machine Operator

Siliconware

Hsinchu, Taiwan

1999 – 2002

- Processed microchips for big electronic companies

- Officer of Filipino Community

Machine Operator

Caesar Technologies

Hsinchu, Taiwan

1995 – 1997

- Processed microchips for electronic parts

Assistant Technician

Texas Instrument Philippines

BCEPZA, Philippines

1993 – 1995

- Assembled microchip components for electronic gadgets

Education

Bachelor of Arts in Mass Communications – Saint Louis University, Baguio City, Philippines

Skills

Microsoft Word and Internet

Excellent Customer Service

About Me

Gender

Female

Age

43 years

Address

#85 Greenwater Village, 2600, Baguio City, C.A.R, Philippines

Nationality

Philippines



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