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Customer Service Customers

Fort Lauderdale, Florida, United States
October 13, 2016

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Denise M Almeyda

**** ****** *** *** ***

apt.*** Miami FL

Phone: 786*-**-****

Alt Phone: 787-***-****

Ability Summary

Bilingual English/Spanish waitress and bartender with more than 5 years of experience the hospitality field in a wide variety of bartending and serving styles, from fine dining to high volume. Work well with others and above all else I am truly a team player. I feel with my experience and skill I would be an asset to any employer.

The President Hotel

Employment History

Buffet Attendant, server, Bartender


07/2014 – 06/2015 Casa Mofongo Latin Grill Coral Gables, Miami

Banquet Bartender/Waitress

03/2012 - 01/2014

Caribe Hilton

San Juan, PR

Greeted guests and respond to requests in a friendly and courteous manner

Prepared various cocktails and drinks by mixing liquors with water

Maintained accurate record of drinks served and bills collected

Checked ID cards of customers to avoid underage drinking

Served the food and beverage in the order and to the expectation to ensure consistency throughout the banquet

Promptly removed dishes as guests complete each course and/or meal at the end of the meal or function

Debt Collector

01/2010 - 02/2012


Naples, FL

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Persuade employers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise.

Bar Waiter/Waitress

03/2009 - 03/2010

Caribe Hilton

San Juan, PR


Collect money for drinks served.

Check identification of customers to verify age requirements for purchase of alcohol.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, Stock bar with beer, wine, liquor, and related supplies such as ice,

Serve wine, and bottled or draft beer.

Take beverage orders from serving staff or directly from patrons.

Clean bars, work areas, and tables.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Banquet Server

09/2007 - 04/2009

Hotel Galeria de San Juan

Old San Juan, PR

Check with customers to ensure that they are enjoying their meals and take action to correct any problems..

Take orders from patrons for food or beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required..

Clean tables or counters after patrons have finished dining.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine

Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service and maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.

Education and Training

Issuing Institution



Course of Study


Santurce, PR

Associate's Degree

Business Administration


Santurce, PR

Associate's Degree

Airlines and Tourism

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