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Customer Service Technician

Location:
Irving, Texas, United States
Posted:
October 13, 2016

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Myriam Drake

acw1nh@r.postjobfree.com

Cell: 214-***-****

Summary: Motivated individual with almost 30 years experience in medical, patient care, and customer service positions. Passionate in providing the highest levels of patient care while ensuring the demands and requirements of a fast paced, HIPAA compliant, and error free medical environment are upheld. Professional Experience:

Barr Enterprises- Dallas, Texas 2015-2016

Office Manager- Installation Coordinator

Nordstrom’s – Frisco, Texas 2008-2014

Fashion /Sales Consultant

Wichita State University- Wichita, Kansas 2007

Instructor

• Instructed families in First Aid and general healthcare

• Bilingual instructor - Spanish/English

Clinic Hope - Wichita, Kansas

Medical Assistant

• Assisted physician by preparing patients for examination

• Obtained patient vital signs

• Obtained patient history and input to record-keeping system

• Assisted with patient and family education

2007

Via Christi Hospital - Wichita, Kansas 2006

Dietetic Assistant

• Planned patient's diets in accordance with nutritional needs established guidelines

• Collected and updated patient data

Pickard International – Jacksonville, Florida

Interpreter and Translator of Documents

• Translated and stored patient documents

• Interpreter during patient consults and follow-up contacts 2004

Technology Pereira University – Pereira, Colombia

Genetic Laboratory Technician

1998-2003

• Performed DNA isolation, by loading PCR product into DNA sequencing machine, amplifying and sequencing the gene region for method of PCR

• Operated DNA sequencing machine and supervised electronic data collection

• Responsible for the chain of custody of DNA specimens

• Ensured accuracy of DNA sequences obtained and interpreted results Kennedy Hospital – Pereira, Colombia 1995 – 2003

Cytotechnologist

• Assisted administration in planning and executing quality control

• Developed and implemented programs of early detection and prevention of uterine cancer

• Detected evidence of cancer, hormonal abnormalities and other pathological conditions

• Microscopically examined slides to identify abnormalities in cell structure

• Responsible for training lab assistants and nurses Saint George Hospital – Pereira, Colombia 1991 – 1995 Cytotechnologist

• Assisted Administration in planning and executing quality control

• Stained, mounted and studied cells of the human body

• Executed daily operations of Cytology laboratory Tomas Uribe Regional Hospital – Tulua, Colombia 1987 – 1991 Cytotechnologist

• Assisted Administration in planning and executing quality control

• Stained, mounted and studied cells of the human body

• Executed daily operations of Cytology laboratory Education:

Presbyterian Hospital – Plano, Texas Basic Life Support 2016 Collin College – Plano, Texas Health Career Success 2015 Collin College –Plano, Texas Pharmacy Technician, 2015 American Society of Phlebotomy Technicians Certified EKG Technician 2015 Collin College - Frisco Texas - EKG technician 2014 Collin College - Frisco, Texas - Computer in the medical office 2014 Colombia Cooperative University - Pereira, Colombia - Human Behavioral Science 2001 Pereira Technology University - Pereira, Colombia - Genetic Laboratory Technician 1998 Saint George Hospital - Pereira, Colombia - Cytogenetic Technician 1995 National Cancer Institute - Bogota, Colombia – Cytotechnologist 1985-1987 Achievements and Awards:

The American Society of Phlebotomy Technicians - EKG Technician (score 98) Nordstrom All-Star Status, a most coveted award by providing exemplary customer service, exceeding productivity goals and being team example and mentor 2011-2014 Nordstrom- Pacesetter status by exceeding goals for entire calendar period, several times Genetics Laboratory in Pereira Colombia- Open the first Genetics Laboratory for paternity testing -1998



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