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IT Business Analyst/ IT Support Lead

Long Beach, California, United States
120K PA
October 13, 2016

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Sujatha Mohanraj, PMP

Email :

Phone: 805-***-****

Visa – Currently on GC- EAD, will be receiving GC by Dec-2016

Experience Summary

Currently working as IT Business Analyst at Amgen- Thousand Oaks through Tata Consultancy Services (TCS). Associated with TCS from past 9 years, overall Experience of 13 Years in Project Management,IT Business Analysis

And Web and Windows Application Development using Microsoft Technologies

Working experience in VB6.0, VB.Net, C#.Net, ASP. Net (Framework 2.0 and 3.5, 4.0), Ajax, Web services, Crystal Reports, SSRS, JavaScript, jQuery SQL Server, Oracle (PL/SQL), WPF, WCF, SOAP, MVC 4, SQL Performance Tuning

PMI-Certified Project Management Professional (PMP) on Jan-2016 (PMI ID-4105648 )

Microsoft Certified Professional Developer (MCP ID 5507253) on 07 Jan 2009.

ITIL V3 Foundation Certified on Jan 2010

Worked in both Development and Maintenance phases of the project/product.

Experience in end to end Software Design Life Cycle (SDLC) process involving Requirement Analysis, Development, Implementation, Testing, Deployment and Support, Disaster Recovery Set up, Business Continuity Planning.

Experience in Team, Project, Client and Vendor Management

Worked as an Support Onsite coordinator for Honeywell- Minneapolis, well versed with Onsite/Offshore model

Worked as an Project Lead in Dow Chemical’s – Supporting Microsoft Applications, Participated in Deployments, Production support and Data center Migration projects

Exposure to Pharma, Manufacturing and Telecom domain


Below is a list of important hardware, software products, tools and methods that I have worked with.

Programming Languages

VB, C#


MS Access, MS SQL Server 2000/2005/2008,2012, PL SQL Developer, DQL

Technologies, VB.Net,, Web services, Ajax, SSRS, SSIS, WPF, WCF, JQuery, MVC 4

Scripting Languages

JavaScript, VB Script, HTML


.NET Framework, OOPS, Web services, SOAP

Version Control

MS Visual Source Safe(VSS), SVN, Microsoft Team Foundation Server (TFS)

Web Servers

IIS 6,7 and 8

Operating Systems

Windows 2003/2008 Server, Citrix, XenDesktop, Virtual Desktop Interface (VDI), Amazon Work Space (AWS)


Visual Basic 6.0, Visual Studio .Net 2005/2008/2010,

HP Application Lifecycle Management Tool (ALM),

Microsoft Business Intelligence Tool (SSIS, SSRS),

VDI (Virtual Desktop Interface),

AWS (Amazon Workspace),

Publishing and Validation Tools (Extedo EURS Validator, Lorenz Validators and Paraxel Products)

Ticketing Tools - Service Now, JIRA

Reporting Tool – Tableau

Management Tools – Microsoft Project Plan and Visio


Employment Summary:




TATA Consultancy Services

Sep 2007

Till Date

Datamatics Technologies

Sep 2005

Aug 2010

Network Technologies

Jul 2004

Aug 2005

Bradman of India Ltd.

Aug 2003

May 2004


The details of the various assignments that I have handled are listed here.


Amgen - Regulatory Workstream-

Global Publishing Platform (GPP)

Optimization of regulatory information management reporting (IMR)


Amgen (Thousand Oaks, California)


Apr 2016 – Till Date


Working as a IT Business Analyst for 2 projects which are part of Amgen’s Full Potential initiative to improve efficiencies and develop “fit-for-purpose” processes.

GPP- This project is to enable true Publishing hub model, thereby providing capability to support parallel submissions, mitigate risks from existing distribution process, and increase overall global publishing team throughput.

IMR – This project is to enhance existing Regulatory Information Management reporting capability for all levels of data consumers and remediate gaps in reporting from IMR


VDI (Virtual Desktop Interface), AWS (Amazon Workspace), Publishing and Validation Tools (Extedo EURS Validator, Lorenz Validators and Paraxel Products), ALM (Application Lifecycle Management), Tableau


Participated in GxP compliance assessments

Assessed the different environment’s Virtual Desktop Interface and Amazon Cloud Service for the requirements

Conducted gap analysis against available Cognos reports and mobile solution prototype

Work with the 3rd party vendors in getting the Publishing and Validation tools installed and test

Actively involved with users in analysing the business process and converting them to functional requirements

Creating Project Charter, Requirement and Design document, Flow Diagrams, Sequence Diagrams, Requirement Traceability Matrix, Migration Plan, Deployment and Training Plan and Disaster Recovery/BCP Plan

Work closely with the Migration team to get business data moved to AWS file shares

Author Test cases in ALM for Qualification Testing, System Readiness Testing and execute qualification protocols

Maintained the RAID (Risks, Assumptions, Issues and Dependencies) log

Worked closely with the development team and supported Business users during UAT

Created and tracked deviations occurred during testing process

Worked and created reporting prototypes with Tableau

Support during Go-Live


Regulatory Affairs & Records Information Management - Applications Support


Amgen (Thousand Oaks, California)


Jan 2013 – Mar 2016


Worked as a IT Project lead/Support Analyst to support 30 Regulatory Affairs & Records Information Management applications I was involved in planning the transition, scheduling the sessions, taking KT, coordinating with offshore, documenting for support for these applications.

Currently providing technical support to global users of 30 applications. These applications were in .Net 3.5/4.0 and SQL Server 2008.


Responsibilities involved

Business Support

Writing Test cases in QC for UAT in ALM and SRT for Go Lives

Testing of Application upgrades and new features being added to application

Managing a team of 4 Offshore members

Interacting with Client, Business Analyst, Users and sharing regular support update to Management

Working with Business in understanding the new requirements and implement the same.

Modify Code and Deploy the same by following Change Management Process

Continuously identify scope for Process Improvement and implement the modifications post approval by Business

Disaster Recovery Drills


Dow Chemical Company


Nov 2011 – Dec 2012


Worked as a Project lead for supporting 35 core Dow Microsoft Applications Company. These applications were in ASP,, VB.Net, C#, JavaScript and Web service. Responsibilities involved planning and taking up the support, creating transition plans, interacting with Clients/Business and conducting regular meetings.

As part of support, involved in fixing defects by following change management process


ACS Honeywell Building Solutions, Minnesota, US


Sep 2007 - Nov 2011


Worked on 2 projects for Honeywell.

1.Application Development and Support lead for .Net Web applications and interfaces that were used by field technicians to update daily work and employee information data. The system was closely integrated with SAP and Oracle systems.

The Web applications were developed with .Net 2.0/3.5 framework and SQL Server 2008. Web Services was used for interacting with SAP. AJAX was used for better UI experience.

2.Developed a multi-lingual/multi-currency .Net Web Application for Honeywell Building Solutions. This application was used to capture all Service estimating information and would easily consolidate it to produce overall sales status and rollup information


Datamatics Technologies Ltd, India


September 2005 to Aug 2007


Worked on multiple development projects for both client specific as well as in-house.

1.Developed an “Admin Help Desk” Web application for In-house use using .Net and SQL Server 2005

2.Developed a “Defect Management Tool” developed to maintain and track the defects being logged for the software developed.

3.Developed an windows application to compare 2 RTF documents


Mahangar Telephone Limited (MTNL), India


July 2004 - August 2005


Worked as a Team member for a .Net Development Project to develop an integrated automate solution for the banking operations of MTNL.

It includes processing the bill payments made through banks by floppy and P.O, Credit card and FTP of billing data. Calculation of credit date, commission. Processing the dishonored cheques. Generates required MIS-Reports, monthly, trial balance. Carried out the following activities: Development, Testing and Training

Web application has been developed with .Net 2.0 framework and SQL 2005. AJAX was used for better UI experience.


Bradma of India Ltd


Aug 2003 - May 2004


Worked as a Trainee Engineer for a Development Project to develop (Point of Sales) POS software to be used in retail industry.

Development was done in Visual Basic 6.0, Testing and Training was also conducted

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