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Tiffany Lodge-DeSouza

Cherry Hill, NJ acw1n7@r.postjobfree.com 856-***-****

QUALIFICATION SUMMARY

With over 7 years experience and a proven track record of spearheading teams, tasks, and/or operations, my leadership techniques encourages: synergy, dynamism, integrity, accountability, and transparency within any group/team I oversee or manage. Again, my extensive experience in business management has provided me with a strong combination of business acumen and technical skills that aligns well with any company’s strategic organizational objectives. Also, I flourish in critical thinking creating well defined, methodical, and structured long-term solutions to problems or any quandaries. I am confident that your organization will unequivocally benefit from my technical skills, experience, drive, and abilities. SKILLS & CORE COMPETENCIES

Project Management

Analytical & Critical Thinker

Team Leadership

People Management

Conflict Management & Problem Solving

Business Acumen/Commercial Awareness

Ability to Multitask

Excellent Interpersonal Skills

Effective Communication Skills

Enhanced Brand Image through Social Presence

Flexible/Adaptable

Client Relationship/Retention

Creative

Emotional Intelligence

Negotiator

Self Motivated

Innovator

Organizational Abilities

Computer/Technical Literacy

Effective Time Management

PROFESSIONAL EXPERIENCE

Operations Manager Eagles Directors’ Guild Brooklyn, NY 2011 – 2016

• Designed and prepared professional proposals; while overseeing the business’ scope, requirements, and budget.

• Conducted internal assessments and implemented strategies to improve the services delivered to clients; thus, improving customer satisfaction.

• Strategically implemented cost-saving measures for each project spearheaded

• Mentored and coached my assigned staff/team on organizational behavior, expectations, and service delivery.

• Liaison with the CEO on ideas on service improvement; which in-turn increased customer relationships. Executive Assistant Charisma Academy Brooklyn, NY 2010-2011

• Provided administrative and business support to the CEO/Director of Charisma Academy, while also giving support to other members of the executive management team.

• Maintained the CEO’s calendar planned and scheduled meetings, teleconferences and travel dates.

• Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.

• Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, saving at least $20K annually.

Office Manager Alpha Christian Academy Brooklyn, NY 2007-2010 Repeatedly promoted during a 6-year tenure with Alpha Academy; which in turn, culminated my responsibility of coordinating all office and/or bureaucratic functions and also the supervision of a team of three administrative professionals.

• Maintained office services by organizing office operations, policies, and procedures which dramatically improved the office efficiency by 30%.

• Decreased office expenditures by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures.

• Prepared payroll, and monitored clerical functions.

• Kept management (which is mainly, the Company’s Director) informed by reviewing and analyzing special reports; also, summarizing information that can be readily accessed and easily interpreted.

• Maintained effective synergy with co-workers; whereas, necessary information is properly disseminated between departments.

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Administrative Assistant Alpha Christian Academy Brooklyn, NY 2005 – 2007

• Produced and distributed correspondence memos, letters, faxes and forms

• Answer and directed phone calls.

• Scheduled meetings and appointments

• Arranged office supplies

• Maintained filing systems

• Order office supplies

EDUCATION and TRAINING

Associate Degree (A.A), Business Management – Touro College Training Completed:

Strategic Human Resource Management

Roger Fisher and William Ury: “Getting to a ‘Yes’: Negotiating an Agreement without giving in” Strategic Planning and Entrepreneurship

First Aid and CPR Certification

TECHNICAL SKILLS

MS Project Microsoft Office (Excel, PowerPoint, Word, and Outlook)

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