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Customer Service Manager

Houston, Texas, United States
October 13, 2016

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***** ***** ****** **, *******, TX, 77072 (M) 832-***-****

US citizen - willing relocation.


Seeking a tough, challenging engineering position to help achieve corporate goals in a team environment, base on my expertise then expand, enhance knowledge and experience on the field of Mechanical Engineering by learning from the new exposure within the structured framework of the organization.


Special blend of technical, interpersonal. Hardworking, creative and organization.

Leadership, able to work well with others to get the job done with achieve engineering goals, planning and management production lines.

Solid command of technologies, power hand tools and best practices in designing mechanical equipment using AutoCAD, Creo 3.0, Solidworks and engineering drawings, P&ID.

Familiar with programmer C++, Mat Lab, HTML, web builder - Joomla, WordPress, Microsoft office (Word/Excel/Outlook/PowerPoint/Visio).

Knowledge of Six sigma concepts, lean manufacturing, DMAIC, industrial measurement, organization in workplace, able to read blueprint, basic understanding of PLC based control systems and G code languages.

Comprehensive problem solving skill, multitasking.

Establish, monitor, measure data and analysis data with quality control formula, understands the general principles and common tools of the software and electrical development process.

Familiar with Window, Mac OS, IOS, Microsoft Applications, and computers hardware issues.

Good communication skill, proficient with Vietnamese language.


University of Houston- Houston, Texas. May, 2015

Bachelor of Science in Mechanical Engineering Technology.

Minor major: Drilling Technology.

GPA: 3.382.

Honors: Dean list 2013.

Houston Community College- Houston, Texas. Dec, 2012

Associate degree in Science.

GPA: 3.42.

Lac Hong University, Dong Nai, Viet Nam. May, 2007

Senior in Information Technology.

Network security, CCNA


Petroleum Technology - University of Houston. May, 2015

Fundamental of well control - Wild Well Control. Dec, 2014

Equipment’s and Fundamental of Drilling- Drip Quip Inc . Dec, 2014

Pipe Line control- Tejas Tubular Inc. Mar, 2015


Honor Society: a Tradition of Success.

ASME: American Society of Mechanical Engineers.

SASE: Society of Asian Scientists & Engineers.


Transitions, Incorporated: Dinner and Clothes away in Southwest Houston

Human trafficking: Pass Banner, flyer, questionnaires in Sugar land

Leadership Development Bonfire Passion: Setup room, help provided meals to old people.


Software: Solidwork, Creo Parametric 2.0, 3.0 MathCAD, AUTOCAD, PDMS, COMPASS, DSWM, WBS critical, MATHLAB, EXCEL, Photoshop CS5, CS6

Data analysis with MS office

Power hand tool, Lathe, Milling machine, CNC, automation skill

Stress and strain test on material, measurement deduction for material in mechanical lab.

Injection molding, casting, stamping with metal and plastic.

Motivated within teamwork


Applied Thermodynamics Fluid Mechanics Applications

Strength of Material Material Technology

Plan Design in Industrial Drilling engineering

Static, Dynamic Mechanic Computer Cad Design

Industrial Work Measurement C++ Language Programming

Fundamentals of Offshore system Electrical/Electronic Circuits


HYDROFOILS: researched, designed and improved designed of the foils and boat. Aug 2014- May 2015

Used SolidWork 2013 to create the Boat, foils, motor in 3D model, then assembly and run CFD to calculate the change of stresses, velocity on foils and boat.

Lead team to build prototype and testing. Supported to record the results, do the calculation and make adjustment with team members.

Build website, for team.

DIVERTER ELEMENT: researched, designed and replace the element of diverter for DrilQuip Inc to get a longer used and higher efficiency. May-Dec 2014

Created the 3D models with new design for Diverter equipment by using Creo parametric 3.0.

Researched, simulated, and analyze the force, stress and displacement on element packer insert

Build website, for team.

RADIAL ENGINE: improve mechanism, convert form rotate motion to straight motion. Jan-May, 2014

Team Leader, supervised project team to improve the goals and advance the projects.

Create and redesign the parts in 3D, assembly and run mechanism for the system by using Creo.

GATE VALVE: create the drawing at least 30 parts, follow up manufactory drawing. Sep-Dec, 2013

Researched the gate valve model and technique drawing by using Creo Parametric 2.0.

Create multi- parts, do the assembly and present them as manufacturing drawing.

BOEING 747: create the airplane within one part, improve the measurement and conversion for the total length of Boeing exactly equal to the last three digit student’ ID number. Jan-May, 2013

Research and measurement Boeing 747

Create the model with PTC pro.

Best designed of Boeing 747 for Engineering designed course.


INTEC Communications, LLC 2016, Houston, Texas Area 05/2015- present

Customer service and education.

Analysis and troubleshooting the signal levels for residential.

Design and cable math to get the highest efficiency of used.

Team work, motivation and independent work needed to meet window time

Daily report to server, and highly responsible.

Assisting, support team member and management.

Heavy load worked, and over time always required for this job

University of Houston. Law Department, Houston, TX 08/2013- 05/2015

IT Desktop Support

Support, maintain daily computer issues

Assisting in new computer employment.

Answer phone calls, responsibility hardware, inventories.

Zen T-Mobile’s authorize, Southwest Houston, Houston, TX 08/2011-03/2013

Technician, Sale manager

Troubleshooting/Repaired: Cell Phone, Computer’s hardware and software, iOs and Android.

Improve sale store, provide excellent customer support.

Kim Son’s restaurant, Sugarland, TX 06/2014- present

Wedding Team, Assistant manager

Team work, customer service.

Assist manager to setup, organization, and decoration ballroom

VietHoa International Food, Houston, TX 08/2009- 05/2015


Supervise employee to maintain production lines.

Responsibility weekly on sale products, organize, planning and manage production lines.

Redesign and move productions within store to improve customers sanctify and sale.

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