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Human Resource Director

Raleigh, North Carolina, United States
October 13, 2016

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Traci Lasher, Page *


Raleigh, NC ǀ 919-***-**** ǀ ǀ EXECUTIVE SUMMARY

Hands-on, trusted advisor to staff and senior leadership with a focus on collaborating across functions and levels to enhance corporate culture. Customer service oriented with exceptional communication skills and a proven track record of building mutually beneficial relationships with internal and external stakeholders. Highly strategic with a proactive approach to identifying and resolving HR issues and implementing solutions that reduce risk and improve operations.

• Leadership Coaching

• Performance Management

• Compliance

• Training & Development

• Employee Relations

• Benefit Programs

• Succession Planning

• Organizational Development

• Updating Policies


• Improved associate opinion scores to above average at two locations with a ten year history of scoring at the bottom of the organization; mentored store leadership and worked collaboratively to develop and implement programs that encouraged open communication and positive work environments.

• Established a Women’s Resource Group to help high potential female leaders move into senior level management positions; succession planning at the executive level led to 70% of the women being promoted within five years.

• Reduced the number of harassment claims by 30%; redesigned and deployed an updated harassment avoidance training for all department and store manager trainees that took a more comprehensive and direct approach.

• Created a mentoring program for high potential operations employees to move into HR roles during a time of rapid growth; half of the 20 participants have been promoted and three personal mentees have gone on to become PHR certified. PROFESSIONAL EXPERIENCE

Lasher Consulting, Raleigh, NC 2016 – Present

Serve as an internal HR Consultant to small and medium sized businesses; analyze HR programs and recommend solutions, develop, revise and implement HR policies and procedures, ensure programs are in compliance with state/federal laws and present training sessions based on the specific needs of the organization.

• Updated the employee handbook for a North Carolina media company ensuring policies and procedures were in compliance with current laws and regulations; streamlined content making it easier for employees to navigate

• Updated the employment application process for an HR consultancy firm serving clients across the country; created one standard application in compliance with hiring laws in all 50 states and aligned questions with current hiring practices

• Assisted employees hired through the HR consultancy with questions related to workers compensation and FMLA claims

• Developed and led a leadership training program for all 55 employees of a NC based business; promoted clear and open communication across levels/functions and led activities/discussions aimed at bridging generational differences

• Asked by the owner of a small business to conduct a training for all Director level staff focused on coaching millennials to improve overall engagement and performance

Harris Teeter, Raleigh, NC 1992 – 2016

Regional Human Resources Manager/Associate Relations Manager (2008 – 2016)

• Led a team of four HR Generalists in the monitoring and review of complaints from 9,000 employees in 77 stores; conducted investigations and provided recommendations to executive leadership regarding disciplinary action.

• Collaborated with store level and district level management to recruit, train and develop talent; created training programs to enhance leadership skills and mentored high potential employees.

• Analyzed and reported metrics related to legal compliance, turnover rates, disciplinary action and employee relations issues; identified areas for improvement and worked with the Regional VP to develop and implement new programs and initiatives that proactively addressed concerns.

Traci Lasher, Page 2

• Increased legal compliance of I-9 completion and storage, COBRA notices, FMLA usage and HIPAA awareness through education and increased communication to first line supervisors.

• Interviewed, hired and trained four HR Generalists who are all still with the organization; provided opportunities for cross- functional training and exposure to senior level leadership. Human Resources Generalist/ Associate Relations Specialist (2000 – 2008)

• Ensured over 2000 associates were treated fairly and in accordance with company policies, standards and practices; monitored compliance with the Department of Labor and the EEOC and provided updates to the HR Director.

• Built trusted relationships with associates, line managers and regional management teams leading to improved employee relations, reduced complaints and increased compliance with company policies and procedures.

• Investigated and reported on EEOC claims; worked with legal teams to build cases and defend the company position at hearings resulting in positive outcomes over 75% of the time.

• Analyzed employee compensation to ensure compliance with corporate policies; used findings to adjust pay rates across the organization and worked with the Director of Compensation to develop strategies that minimized claims.

• Facilitated training classes on topics such as harassment, progressive discipline, diversity and leadership excellence; updated trainings annually based on HR trends and participant feedback.

• Consulted with compensation department to investigate and resolve payroll concerns brought forth by salaried employees.

• Implemented exit interviews for management level employees to identify issues with store operations and culture; resulting improvements combined with other organizational changes led to a 56% reduction in turnover rates over eight years. Operations Co-Manager (1997 – 2000)

• Managed a retail store with sales of $400K/week and profits of $1M+ at its peak; oversaw all aspects of operations, safety, employee relations, customer service and financial management.

• Reviewed and analyzed financial reports including quarterly operating statements and monthly charge gross; analyzed sales/deliveries to maximize store operations and P&L.

• Forecasted sales and labor for the upcoming week and scheduled more than 100 full- and part-time employees.

• Ran payroll weekly and used an hourly time and attendance system to troubleshoot discrepancies ensuring all employees were payed accurately.

Previous roles included: Human Resources Coordinator, Virginia Beach, VA (1996 – 1997) & Clerk, Greenville, NC (1992 – 1996) EDUCATION & CERTIFICATIONS

East Carolina University, Greenville, NC

B.S., Business Administration, HR Management Concentration Senior Certified Professional of SHRM (SHRM-SCP), 2015 Senior Professional of Human Resources (SPHR), certified since 2008 COMPUTER SKILLS

MS Word, Excel & PowerPoint, HRIS program, Payroll Program, Data Warehouse PROFESSIONAL ORGANIZATIONS & COMMUNITY INVOLVEMENT

• Member, Raleigh-Wake Human Resource Management Association (2016 – Present)

• Member, Society for Human Resource Management (2005 – Present)

• Volunteer & Treasurer, Jeffrey’s Grove Elementary PTA (2014 – Present)

• Volunteer, Tennis for Good (2016)

• Volunteer, Food Bank of Eastern NC – Holiday Feast (2010 – 2015)

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