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Active Directory Technical Support

Reston, Virginia, United States
October 13, 2016

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**** ******** *****

Reston, VA ****1

Phone: 571-***-****


Active DoD Secret Clearance


Motivated IT Specialist with over ten years of experience focused in LAN/WAN, team collaboration, technical and customer support. Experienced in IT infrastructure, incident and implementation process, network administration and monitoring functions, Windows OS (Windows 7/8/10, and Server 2003/2008R2), client-server Technologies as well as engineering projects. An inherent ability to multi-task, demonstrate problem-solving skills, communicate effectively orally and written, and interact at all levels of management.


APEX SYSTEMS/CACI AT DHS/FPS, Suitland, MD 09/14-05/16

Network Admin/IT Specialist (Consultant)

Installed, configured and maintained infrastructure Server H/W and S/W (Windows 2003/2008R2 Dell/HP). Isolated LAN/WAN connectivity issues for systems.

Performed Active Directory management, Users/Groups/OUs/Email/DNS, DHCP. Configured TCP/IP and protocols on network devices. Activated/deactivated switch ports.

Upgraded SQL Server 2005 to MS SQL Server 2012 Database.

Performed System backups/restore for Servers utilizing NetBackup 7.5.

Upgraded systems and deployed new systems into AD DOMAIN. Installed and configured Network Printers and Scanners, as well as Email configuration and MS LYNC. Created Roaming profiles for Users.

Remote into Servers and workstations for maintenance, software installations and troubleshooting using RDP, and CiscoAnyConnect VPN connections.

Created and resolved ITSM Remedy 8.1 tickets.

DUNSON ASSOCIATES/LOCKHEED MARTIN AT Pentagon, Arlington, VA 01/14-08/14

IT Specialist (Consultant)

Installed and configured NIPRNet and SIPRNet workstations. Data and Windows 7 migrations, hardware/software installations, encryption email recovery utilizing PKI, Smart card/Token authentication, and setup Outlook 2010.

Created and monitored ITSM Remedy (8.1) tickets. Troubleshoot end-users SSH, HTTP, VPN and other session connection problems.

Utilized Active Directory and NetIQ Administration for setting up Users and Devices. Operate and run Host Based Security System (HBSS) on workstations. Configured and troubleshoot network protocols such as TCP/IP, DHCP, and access-lists. Remote into End-Users with BOMGAR and DameWare.

ARTECH/FEDERAL RESERVE BOARD, Washington, DC 04/12-12/13

Systems Admin/Information Systems Analyst (Consultant)

Executed Tech Refresh Desktop Engineering support – transition from Windows XP to Windows 7 and 8. Hardware – HP Desktops and Laptops. NetBackup and data migration/restoration. Converted IBM Lotus Notes email and archives to MS Outlook 2010 client with MS LYNC as IM and Video conferencing. Setup local and Network Printers.

Implemented LAN/WAN User account administration using Active Directory. Provided remote support to IT staff in different Regions and End-Users utilizing BOMGAR, RDC and CiscoAnyConnect – VPN.

Installed, configured, and troubleshoot Workstations, MS 2003/2008 servers and other MS Products. HD encryption; Smart card/Token logon installs, configurations and troubleshooting utilizing SafeNet Authentication Tools; COTS and GOTS Apps installations such as SAS; Installed, configured and activated Smartphones - BlackBerry as well as H/W Asset Management. Worked with Windows services and remediation. Utilized BMC Remedy (ITSM) application for help desk ticket tracking.


Systems Admin/Windows Desktop Support (Consultant)

Windows 7 migration Project; Upgraded and deployed Dell Desktops (OptiPlex 760, 780) and Laptops (E6400, E6410, E6420 series; MAC OS) enterprise wide. Implemented data migration, email client configuration, administration of Users utilizing Active Directory, and day-to-day support operations.

Installed COTS and GOTS applications such as CAC (smart card), Pure Edge (Form Viewer), ApproveIT (signature), Oracle 11g, SAP 7.20, MS SQL Server 2005, 2008 R2, MS Office 2010 and Visual Studio. Supported Blackberry, Wireless devices, Exchange, File and Print applications.

Coordinated with Network Backbone support to activate/enable LAN Ports through routers and

switches as well as diagnostic tools. Reviewed operating logs and performed system imaging.

Network/Data Center: - Installed KVM switches on racks, IBM and HP Servers. Utilize HP Console G1

Switch to synchronize and identify Servers and other managed devices on the network.

MS SCCM Updates – manually updated inventory of Servers and managed devices utilizing

DameWare (Remote Utility) to activate WMI in Services under Computer Management.

Tape Library – Arranged and setup tapes as well as NetBackup for Network backup and recovery.


Computer/Network Support Specialist (Full Time)

Performed on-site network administration/desktop functions. Established network and TCP/IP connectivity of workstations. Installed Windows 2003 Server and applications including anti-virus resolutions, and firewalls.

Coordinated Computer Support services–desktop/laptops/blackberry/Mac, hardware/software, network printers, and information security to Corporate Headquarters and local area facilities.

Installed and configured network hardware and equipments, including Cisco routers and switches.

Setup CITRIX XenApp, and VPN as well as BMC Remedy (ITSM) ticketing applications.

Maintained daily support to account maintenance, and created Group Policies using AD.

Created/managed Network User Accounts and Hostnames in DNS/AD/OU’s environment.

Provided hardware/software upgrades, patches, virus resolutions, and system optimization along with Windows Registry as well as network infrastructure equipments.

Researched, diagnosed, and resolved technical issues surrounding LAN/WAN, TCP/IP and Help Desk.

Responded to McAfee EVANS scans to remediate systems that were not in compliance with company’s patch policies.

Installed and supported various applications such as PKI Certificates, Air Defense, and Odyssey Access Client (Remote Access).

Implemented ALTIRIS software to image and deployed OS to desktops/laptops, and data migrations (Windows XP/Vista/Win 7) as well as system backups with CONNECTED software.

Trained and supported internal and remote Users on Windows XP/Vista/Windows 7, Microsoft Office, e-mail clients (Outlook 2003/2007/2010/MS Exchange), IE, and custom applications (COTS).


Implemented Windows 2003 Server/desktop/laptop/blackberry installations and configurations.

Developed and documented SOI (Standard Operating Instructions) for software installation procedures.

Setup test machines for Q2K7 Testers for the quarterly patches for office 2007. Supported Testers in authentication remotely and daily maintenance of these machines.

Honored with the SPOT Award for consistently resolving customer difficulties in an expedient and tactful manner.

Successfully coordinated “P2P Contractor Project” where laptops were imaged, setup user accounts, installed specific applications (COTS) and deployed to over 1500 remote Clients at different Business Units.


Desktop Engineer (Consultant)

Installed and configured CISCO LAN switches and routers, IP routing with MPLS (Multiprotocol Label Switching). Setup and installed RAS/Dial-Up, network printers, Qwest custom developed applications and configured MS Outlook/Exchange 2000 for Users.

Provided desktop and technical support for end-users. Created and routed trouble tickets to applicable Departments. Troubleshoot, diagnosed and resolved trouble tickets using BMC REMEDY.

Deployed desktop PCs (Compaq, Dell, HP, IBM, Mac) and laptops as well as software Imaging–Symantec ghosting. Utilized SMS, AAI applications to install, troubleshoot and configured workstations.

Applied service packs and security patches, virus protection and data migration.

Coordinated with vendors on hardware/software issues; Performed IMACs and conducted system analysis as well as NOC support; Administered and setup users/hostnames using Active Directory.

Setup VPN and Remote Access, data backup and recovery utilizing ARCserve, as well as file and print services.

Performed systems hardware/software upgrades, maintenance and supported computer systems.


Managed and distributed 500+ pieces of office automation equipments.

Procured solution to eliminate 50+ outdated pieces of equipment and streamlined the process.

COMPUTER ASSOCIATES, INC., Herndon, VA, 10/98–10/01

Network/Systems Engineer (Full Time)

Responsible for systems integration, network administration, implemented TCP/IP, managed multiple systems – Windows NT/2000 and UNIX (Linux and Solaris) in a LAN-WAN environment and application life cycle development. Installed firewall and provided on-site technical support and training.

Worked in concert with Test Engineers to test software’s as well as quality assurance for Oracle database and network performance monitoring tools. Conducted configuration and change management.

Coordinated and interfaced with clients. Installed applications such as Unicenter TNG, eTrust and ManageIT Performance products, customized configurations, troubleshoot, identified and resolved network connectivity.

Resolved client/user technical problems, security management and network backups using ARCserve.


Performed onsite installation and training utilizing Computer Associates software packages for clients.

Integrated Computer Associates products in an enterprise-wide client/server environment.

Developed and documented procedures for installing and configuring system software’s.

Prepared request for proposal (RFP) for client business based on product offering and requirements.


Bachelor of Science, Electronic Engineering - Wentworth Institute of Technology, Boston, MA

Certifications: CCSA – CheckPoint Firewall, MCP, CompTIA A+, CompTIA Security+.

Hardware: Compaq, Dell, HP, IBM, Intel, HP printers, Mac, Scanners, Ethernet, Cabling, Patch Panels/Racks, Hubs, Cisco Routers and Switches.

Software / Applications: Visual BASIC, Citrix, Remedy, MS Office, MS Exchange, MS SQL, COTS,GOTS, Unicenter TNG, Brightstor ARCserve, NetBackup 7.5, eTrust, Asset Management, Oracle Database.

Platforms: Windows 7/8/10; Linux. Hands-on training in Windows Server 2003/2008R2

Networking–LAN/WAN: TCP/IP, DNS, DHCP, NetIQ, Wireshark, RAS, VPN, IIS, and AD.

Contact this candidate