Cruz, J - Page *
Juanita S. Cruz
acw1l5@r.postjobfree.com
Cellular: 408-***-****
OBJECTIVE
Obtain position as Administrative Assistant or Executive Assistant that allows career advancement through use of administrative, clerical and managerial skills for mutual growth and success. SUMMARY
Highly-regarded Assistant with 20+ years’ experience providing exceptional support to Senior Executives and Staff
Efficient in relieving executives and staff from clerical tasks such as meeting coordination, calendar management, travel arrangement, expense reporting, purchase requisitions and invoice processes
Exceptional organization, communication and planning skills
Consistently manage database for accurate updates or information
Efficient in multi-tasks in order to meet all assistance requests
Superior customer service personalized support
A team player in order to help those who have critical deadlines
Solid understanding of the organization's business strategy at the highest and most influential level to facilitate ever-changing priorities, troubleshoot a multitude of requests, and provide stability and order for the executive
Exercise sound judgment and discretion, maintain a high level of integrity and have the ability to remain calm under pressure
Proficient with the following tools- Oracle, Microsoft Office, PeopleSoft, Jabber/Webex, Fieldglass, Sparks, Concur, Coupa, Outlook, Google Mail/Calendar.Lotus Notes, Yammer, and SharePoint. PROFESSIONAL EXPERIENCE
Juniper Networks, Sunnyvale, California December 2015-July 2016 Executive Associates
Supported the VP of Controller and VP of tax and their staff
Collected and prepared information for the use in presentations/meetings
Assisted legal and compliance department with international document for executive’s signature
Documented meeting minutes, as well as managed action items
Coordinated travel arrangements; both domestic and international
Managed and reconciled expense reports, purchase requisitions submissions and invoices
Coordinated all meetings, vendor quarterly reviews, special events such as department all-hands or off-sites Cisco Systems, San Jose, California April-2010-December 2015 Administrative Assistant
Responsible for heavy calendar management for Sr Directors and VPs level requiring interaction with internal executives and assistants, as well as consultants, to coordinate variety of complex meetings
Assisted the principal in planning and organizing meetings by taking responsibility for assembling the agenda, location, meeting technology based upon participant needs, and all other meeting logistics
Partnered with other administrative staff to ensure constant coverage within organization
Attended team meetings, took notes, sent correspondence and followed up on action items
Utilized iProcurement for department procurements. Ensured all requisitions are approved at timely manner.
Coordinated teambuilding events and incorporated unity for the organization. Volunteering events included and social gathering
Continually learned business priorities in order to better manage principal’s calendar
Coordinated meeting rooms, Telepresence/events and ensured successful logistics set up
Developed, managed and coordinated the moves, adds and changes process for facilities
Processed on-boarding new employees and/or contractors
Arranged and coordinated worldwide travel arrangements, quickly and efficiently handled changes as they occur. This included airlines, hotel reservations and prepared expense reports Cruz, J - Page 2
Fusion Storm, San Jose, California June 2009–April-2010 Office Administrator
Provided support to the Director of Operations and to the President when he was in San Jose office
Coordinated needed support services to effectively manage security of data center and integration areas
Managed all aspects of the facilities, such as, building services, HVAC, electrical, plumbing and variety of repairs and maintenance
Handled the setup of building access cards, keys, etc. using badge and burglar systems
Channeled most IT concerns and issues to Managed Services
Received and reviewed invoices before forwarding to accounts payable
Audited and processed operational billings as required and assigned Fujitsu Computer Products of America, Sunnyvale, California April 2006 –February 2009 Sr. Administrative Assistant
Provided support to Vice Presidents, Directors, Managers and engineers of customer support organization
Coordinated with all other organization admins to keep track of all travel details and consolidate into 1 document, used for internal Quarterly Business Review (QBR) meetings
Combined weekly Executive Updates from each business account into 1 document to discuss during weekly executive meeting
Organized group events and offsite summit meetings
Ensured all engineers and managers have accurate customer data on timeline library by compiling updates from multiple program managers
Fujitsu Computer Systems, Sunnyvale, California December 2005 –April 2006 Executive Assistant – Temporary Assignment (Kelly Services, San Jose, Ca)
Provided support to two Vice Presidents, Managers of Sales and Marketing department of computer systems
Compiled and disseminated revenue report for key global accounts by extracting and analyzing information from various Sales reports
Maintained spreadsheets and processed invoices; provided monthly accruals on Rebate Programs to Accounts Payable
Created and updated database for new business opportunities utilizing SalesForce automation tool – SalesLogix
Provided updates to Sales team members on status of new leads; created business rules to notify Sales of opportunities
Maintained all group procurement needs utilizing online application, Oracle iProcurement
Enabled worldwide customer base to have access to accurate pricing information by collaborating with analysts to upload accurate info into database
Stanford University, Palo Alto, California September 2005 – December 2005 Administrative Assistant – Temporary Assignment (Manpower, Sunnyvale, Ca)
Provided support VA Doctors/Professors and their medicine researchers Computer Magic Training, San Jose, California October 2003–September 2005 Office Manager
Provided support to Business Owner/President and trainers of computer training company EDUCATION
Juniper Learning and Development, Sunnyvale, Ca
Monthly training on Concur and Coupa – December 2015-July 2016 Classroom - Communicating Across Cultures – April 2016 Cruz, J - Page 3
Cisco office technology and applications/tools, San Jose, California Completed – Jabber/Webex/Telepresence, FieldGlass, Jive and Sparks – January 2014-September 2015 Certification -Star Achievement Level II for Administrative Professionals –February-May 2014 University of California Santa Cruz (UCSC), Santa Clara, California Certification -Project Management for Administrative and Executive Assistants – October 2013 – April 2014 University of Phoenix, San Jose, California
Business Management – September-November 2013
Cisco office technology and applications/tools, San Jose, California Certification - Star Achievement Level I for Administrative Professionals – September-December 2013 Interpersonal Communication: Communicating with Confidence Mission College Santa Clara, California
Certification-Business management course works – January-April 2008 Volunteer – Donations of time and talent
Second Harvest Food Bank
March of Dimes
Raft
Family Giving Tree
LifeMoves formerly InnVision Network
Sacred Heart
Stop the Hunger Now