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Administrative Assistant Executive

San Jose, California, United States
October 13, 2016

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Cruz, J - Page *

Juanita S. Cruz

Cellular: 408-***-****


Obtain position as Administrative Assistant or Executive Assistant that allows career advancement through use of administrative, clerical and managerial skills for mutual growth and success. SUMMARY

Highly-regarded Assistant with 20+ years’ experience providing exceptional support to Senior Executives and Staff

Efficient in relieving executives and staff from clerical tasks such as meeting coordination, calendar management, travel arrangement, expense reporting, purchase requisitions and invoice processes

Exceptional organization, communication and planning skills

Consistently manage database for accurate updates or information

Efficient in multi-tasks in order to meet all assistance requests

Superior customer service personalized support

A team player in order to help those who have critical deadlines

Solid understanding of the organization's business strategy at the highest and most influential level to facilitate ever-changing priorities, troubleshoot a multitude of requests, and provide stability and order for the executive

Exercise sound judgment and discretion, maintain a high level of integrity and have the ability to remain calm under pressure

Proficient with the following tools- Oracle, Microsoft Office, PeopleSoft, Jabber/Webex, Fieldglass, Sparks, Concur, Coupa, Outlook, Google Mail/Calendar.Lotus Notes, Yammer, and SharePoint. PROFESSIONAL EXPERIENCE

Juniper Networks, Sunnyvale, California December 2015-July 2016 Executive Associates

Supported the VP of Controller and VP of tax and their staff

Collected and prepared information for the use in presentations/meetings

Assisted legal and compliance department with international document for executive’s signature

Documented meeting minutes, as well as managed action items

Coordinated travel arrangements; both domestic and international

Managed and reconciled expense reports, purchase requisitions submissions and invoices

Coordinated all meetings, vendor quarterly reviews, special events such as department all-hands or off-sites Cisco Systems, San Jose, California April-2010-December 2015 Administrative Assistant

Responsible for heavy calendar management for Sr Directors and VPs level requiring interaction with internal executives and assistants, as well as consultants, to coordinate variety of complex meetings

Assisted the principal in planning and organizing meetings by taking responsibility for assembling the agenda, location, meeting technology based upon participant needs, and all other meeting logistics

Partnered with other administrative staff to ensure constant coverage within organization

Attended team meetings, took notes, sent correspondence and followed up on action items

Utilized iProcurement for department procurements. Ensured all requisitions are approved at timely manner.

Coordinated teambuilding events and incorporated unity for the organization. Volunteering events included and social gathering

Continually learned business priorities in order to better manage principal’s calendar

Coordinated meeting rooms, Telepresence/events and ensured successful logistics set up

Developed, managed and coordinated the moves, adds and changes process for facilities

Processed on-boarding new employees and/or contractors

Arranged and coordinated worldwide travel arrangements, quickly and efficiently handled changes as they occur. This included airlines, hotel reservations and prepared expense reports Cruz, J - Page 2

Fusion Storm, San Jose, California June 2009–April-2010 Office Administrator

Provided support to the Director of Operations and to the President when he was in San Jose office

Coordinated needed support services to effectively manage security of data center and integration areas

Managed all aspects of the facilities, such as, building services, HVAC, electrical, plumbing and variety of repairs and maintenance

Handled the setup of building access cards, keys, etc. using badge and burglar systems

Channeled most IT concerns and issues to Managed Services

Received and reviewed invoices before forwarding to accounts payable

Audited and processed operational billings as required and assigned Fujitsu Computer Products of America, Sunnyvale, California April 2006 –February 2009 Sr. Administrative Assistant

Provided support to Vice Presidents, Directors, Managers and engineers of customer support organization

Coordinated with all other organization admins to keep track of all travel details and consolidate into 1 document, used for internal Quarterly Business Review (QBR) meetings

Combined weekly Executive Updates from each business account into 1 document to discuss during weekly executive meeting

Organized group events and offsite summit meetings

Ensured all engineers and managers have accurate customer data on timeline library by compiling updates from multiple program managers

Fujitsu Computer Systems, Sunnyvale, California December 2005 –April 2006 Executive Assistant – Temporary Assignment (Kelly Services, San Jose, Ca)

Provided support to two Vice Presidents, Managers of Sales and Marketing department of computer systems

Compiled and disseminated revenue report for key global accounts by extracting and analyzing information from various Sales reports

Maintained spreadsheets and processed invoices; provided monthly accruals on Rebate Programs to Accounts Payable

Created and updated database for new business opportunities utilizing SalesForce automation tool – SalesLogix

Provided updates to Sales team members on status of new leads; created business rules to notify Sales of opportunities

Maintained all group procurement needs utilizing online application, Oracle iProcurement

Enabled worldwide customer base to have access to accurate pricing information by collaborating with analysts to upload accurate info into database

Stanford University, Palo Alto, California September 2005 – December 2005 Administrative Assistant – Temporary Assignment (Manpower, Sunnyvale, Ca)

Provided support VA Doctors/Professors and their medicine researchers Computer Magic Training, San Jose, California October 2003–September 2005 Office Manager

Provided support to Business Owner/President and trainers of computer training company EDUCATION

Juniper Learning and Development, Sunnyvale, Ca

Monthly training on Concur and Coupa – December 2015-July 2016 Classroom - Communicating Across Cultures – April 2016 Cruz, J - Page 3

Cisco office technology and applications/tools, San Jose, California Completed – Jabber/Webex/Telepresence, FieldGlass, Jive and Sparks – January 2014-September 2015 Certification -Star Achievement Level II for Administrative Professionals –February-May 2014 University of California Santa Cruz (UCSC), Santa Clara, California Certification -Project Management for Administrative and Executive Assistants – October 2013 – April 2014 University of Phoenix, San Jose, California

Business Management – September-November 2013

Cisco office technology and applications/tools, San Jose, California Certification - Star Achievement Level I for Administrative Professionals – September-December 2013 Interpersonal Communication: Communicating with Confidence Mission College Santa Clara, California

Certification-Business management course works – January-April 2008 Volunteer – Donations of time and talent

Second Harvest Food Bank

March of Dimes


Family Giving Tree

LifeMoves formerly InnVision Network

Sacred Heart

Stop the Hunger Now

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