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Customer Service Management/ Business Administration

St. Louis, Missouri, United States
October 13, 2016

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Dear Sir or Madam;

I’m looking to start my career in Management/Customer Service, along exploring opportunities at your company a well-oriented company where I can grow as a professional. I am interested in further discussing this exciting opportunity. As a Business undergraduate student of Southeast Missouri State University, my academic background, coupled with my relevant work experience, has taught me the tools and ability necessary to add value to the position, and ultimately your organization. With having professional sale and Integrated Marketing Communication under my belt I believe that I could bring a lot to the company.

My passion for business/ management is courageous and my ability to quickly and efficiently adapt makes me an excellent candidate for the Business Administration position. My first experience in the Business field was at Taylor Plumbing where I am an Administration Assistant. I gained several skills and experienced being a team player in advising Projects for the Buku Ads. This experience is listed more in detail on my resume. I have worked with Buku ad which as assigned various tasks related to assisting the Advising Ads and Management in Ad projects, using different Software, Hardware, data analysis and collection.

I’ve maintained being a full-time student, participated in two on-campus student organizations and active community member. I have volunteered to work at non-profit community centers, on-campus events, as well as in the community working with professional entities. Becoming a member of TRIO Scholars and Finance and Economics was amazingly rewarding for me. I also developed my leadership and interpersonal skills by being an active member of these organizations. While a member of TRIO and Finance and Economics, I helped organized service activities and motivated members to participate in the service events. The opportunity to serve in these organizations was more of an “eye opener” for me pertaining to my major and the community that I live in and what I can do to become a better student and citizen.

Currently, I am working as an administration assistance. I am using everything that I learned in school and database training to complete tasks that are assigned to me. These tasks are small parts that together complete one important project. So far, I have learned a lot about how business and information technology work together and supports Buku Ads/ Taylor Plumbing delivering quality service to its customers. In this position, I am challenged to use my current skill set to aid me in obtaining new skills and performing tasks that require knowledge outside of my study area.

Please find my attached résumé, which provides full details of my qualification. Feel free to contact me at 573-***-**** or for any following up purposes. I appreciate your consideration and look forward to further discussing this opportunity with you.


Jessica V. Neal


Reliable worker with the ability to quickly learn new concepts and skills, seeking a full-time opportunity in the Human Resource/ Management/ Customer Service.


Southeast Missouri State University Cape Girardeau, MO May 2016

Bachelors of General Studies w/ emphasis in business

Minors in Business Administers, Retail Management, Integrated Marketing Comm.

SKILLS : MS- (Word, Excel, Outlook, PowerPoint), Solid Works, Cogsdale, High level Mathematics, CSV File (Export/Import), Visio (Beginner), Document Management, Business Management, Collaboration, Conflict Management, Financial Management, Logical Thinking, Networking, Persuasion, Presentation, Productivity, Critical Thinking, Strong troubleshooting and Problem solving skills, Entrepreneurial spirit, Excellent listener with outstanding communication skills


Administration Assistance Taylor Plumbing, St. Louis, MO 5/2013- Current

Agenda Management: Set- appointment, Preparing meeting for monthly, quarterly, and annual strategy

Update software to complete tasks/projects: Payroll, Schedule meeting, order supplies and equipment

Calculate monthly spending and supplies needed

Keep up with inventory and supplies

Meet with potential clients and present offers/ bids

Merchandiser Macy’s, Cape Girardeau, MO 8/2015- 1/2016

planning product ranges

update Software

analyst’s data

forecasting profits and sales

controlling stock levels based on forecasts for the season

Supervisor over 5 employees

Certified Nurse Assistant Chateau Girardeau, Cape Girardeau, MO 2/2009-8/2014

Chart daily activities

Put data in the computer about the activities that the client preformed and medications

Assist with doctor’s appointment by making sure the client arrives on time and the insurance are in place

Tutor Southeast Missouri State University Cape Girardeau, MO 9/2013- 10/2014

Hand packer Unilever, Sikeston, MO 6/2009-9/2012

Examine and inspect containers

Record product


Order information on specified forms and records

Proficiency use of MS Office tools (Word, Excel, PowerPoint, Outlook)

Customer POS Data

AFFILIATIONS: Member of Finance and Economics Club 2014-16

DESIGN PROJECTS: Buku Ads (Team Leader), Zickfields Jewelry- Projects included Proposal, Report, & Power Point, Mingle Wood Brewery Projects included Proposal, Report, & Power Point, Harley Davidson (Public Relation, Data collected), United Way (Proposal, Report), Humane for habitat (Proposal, Report, branding)

HONORS & AWARDS: TRIO Scholars Recipient 2010-2016, Cape West Rotatory Recipient 2016, Access Missouri Grant 2013-2016

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