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Customer Service Manager

Location:
Bloomington, Illinois, United States
Salary:
Negotiable
Posted:
October 13, 2016

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Resume:

Benjamin R. Nicks Jr.

*** *. ********* ***. ***********, IL 61701 515-***-**** acw1k3@r.postjobfree.com

GENERAL MANAGER / SUPERVISOR

Twenty years of customer service experience, with additional office administration skills including supervision.

Several years of production management, including process change analysis, quality control and manpower control.

Extensive background in personnel management, including experience in employee interviewing, staff development, counseling, records management, direct supervision, and monitoring progress of subordinates.

managerial Skills

Project Coordination

Administration

Regulatory Compliance

Staff Management

Customer Service

Lean Manufacturing

Proficient in: MS Word

MS Excel

MS Powerpoint

MS Outlook

Sharepoint System

Presentation Delivery

Tracking/Logging Data

Training & Development

Workshop Presenter

Budget/Spreadsheet Preparation

General Accounting

Continuous Improvement

Professional Experience

BRIDGESTONE Des Moines, IA

Provides direct supervision, employee development, data tracking and administrative support to teammates

Quality/Kaizen Supervisor, 2015 to 2016

Cell Unit Leader – Production Supervisor, 2011 to 2015

Directed the crew in the performance of their daily duties; which included the various processes of mixing and slabbing out rubber. Oversaw personnel during their new hire/training process and gave feedback to ensure improvement. Tracked, logged and documented Bekido numbers of the crew’s production.

Key Contributions:

Played a key role in ensuring the increase of Shift 4’s Master’s batch count shortly after arriving on shift.

Assisted a small group of teammates in preventing a major mishap on the 622 Banbury.

Currently has worked tirelessly towards the reduction of Workaway in the Mixing department.

Significantly reduced slow moving Reloader Inventory by 50%, specifically Metal Cut Loads by 90% within a month.

Fulfilled role of Quality/Kaizen Leader by creating and modifying several inter-departmental forms, working standards and video working standards.

Has assisted the department by working last minute shift assignments, i.e. covering other supervisors, tower operator and Area Business Manager.

Member of the Des Moines Plant’s SDP Team for the North American Competition.

Worked with the Training Department in creating seven of twelve departmental video working standards.

Member of first ever Six Sigma White Belt on Communication for the Des Moines Plant.

90% complete of Six Sigma Green Belt designation.

Tracked department’s rubber stock production numbers.

Investigated all miss-production situations within the department and provided solutions to prevent reoccurrences of the same situation.

Maintained a log of the department’s waste and scrap poundage.

Ensured personnel were being trained to company standards.

Professional Experience (continued)

PROMISE JOBS Des Moines, IA

Provides assistance to unemployed/underemployed clients with job searches, employment preparation and child care assistance

KT Data Processor, 2010 to 2011

Prepared Notice of Decision for Counselors and distributed to clients and providers. Researched various computer programs (i.e. IWorks, PJ Case and ETS) to compile data and incorporate it into the KinderTrack System for processing. Investigated requests into missing information or missed payments to providers and corrected issue.

Key Contributions:

Played a key role in ensuring the completion of varying research oriented tasks as assigned Promise Jobs Counselors.

Assisted by alleviating the overwhelming case load for Promise Jobs Counselors by issuing Notice of Decisions and making payments to providers.

Communicated with child care providers and client certification periods, the units allowed, payments and examination of data in regards to payment issues.

Managed files of issued notices for twenty-five Promise Jobs Counselors and over 2,500 Promise Job participants.

ANDERSON ERICKSON DAIRY Des Moines, IA

Processes, packages and distributes dairy products

Cooler/Warehouse Supervisor, 2006 - 2009

Supervised, between fourteen and twenty employees; in the selection, staging and loading of dairy products on trucks for delivery to consumers. Facilitated training sessions for newly hired personnel. Case managed personnel’s training records and performance files for entire department. Balanced inventory nightly against incoming/outgoing product numbers.

Key Contributions:

Created a Quarterly Department Report in PowerPoint and presented it to the Chief Executive Officer.

Responsible for the implementation of newly reformed Safety Program.

Assisted in the interviewing and hiring of another Cooler/Warehouse Supervisor.

Education & Certifications

WALDEN UNIVERSITY Minneapolis, MN

2015 – Present (Bachelors of Business Administration - Management)

ANDERSONVILLE THEOLOGICAL SEMINARY – CAMILLA, GA

2009 – 2014 (Associates of Biblical Studies)

2014 – Present (Bachelor of Ministry)

DES MOINES AREA COMMUNITY COLLEGE Des Moines, IA

2011 – 2015 (Associate of Arts)

Professional Development:

Trouble Shooting/Repairing PCs – 2000, Des Moines, IA

Yeoman "A" School, Meridian, MS - 1990 Graduated, Administrative and Computer Skills

Community & Civic Involvement

Ordained Baptist Minister and Youth Minister for a congregation of over 400 members

Member Y2K Planning Team of a large organization

Served as Co-Chair of Citywide Business Continuity/Emergency Response Teams group



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