Gavina Gonsalves

Office Assistant/Collections - Robert Half Office Team/ Central Pacific Bank

Honolulu, HI 96816

acw1jr@r.postjobfree.com - 808-***-****

Customer Service, Microsoft Office Proficiency, Receptionist Area Strong Interpersonal Skills OFFICE Assistant./ collector

who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Authorized to work in the US for any employer

WORK EXPERIENCE

Office Assistant/Collections

Robert Half Office Team/ Central Pacific Bank - Honolulu, HI - May 2015 to Present Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

INTERVIEWER

Qmark Reasearch Honolulu - Honolulu, HI - August 2013 to January 2015 Review, classify, and record survey data in preparation for computer analysis. Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews. Monitor and evaluate survey progress and performance, using sample disposition reports and response rate calculations.

TELEMARKETER

AMERIHOMES - Honolulu, HI - October 2010 to November 2011 Cold calling customer list to see if they would qualify for loan modification. Or other products that Amerihomes has to offer.

TELEMARKTER

Hotel Mark CORP. - Honolulu, HI - March 2009 to August 2010 Hotel Mark Corp - Honolulu, HI

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers.

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Loan Officer

Accufast Mortgage Solutions - Honolulu, HI - February 2008 to December 2009 Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

Meet with applicants to obtain information for loan applications and to answer questions about the process. Analyze applicants\' financial status, credit, and property evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Review and update credit and loan files.

Review loan agreements to ensure that they are complete and accurate according to policy. Stay abreast of new types of loans and other financial services and products to better meet customers\' needs.

Submit applications to credit analysts for verification and recommendation. Confer with underwriters to aid in resolving mortgage application problems. Market bank products to individuals and firms, promoting bank services that may meet customers\' needs.

Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

Loan Officer

Mortgage Advisors - Honolulu, HI - January 2006 to January 2007 Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

Meet with applicants to obtain information for loan applications and to answer questions about the process. Analyze applicants\' financial status, credit, and property evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Obtain and compile copies of loan applicants\' credit histories, corporate financial statements, and other financial information.

Review and update credit and loan files.

Review loan agreements to ensure that they are complete and accurate according to policy. Stay abreast of new types of loans and other financial services and products to better meet customers\' needs.

Submit applications to credit analysts for verification and recommendation. Confer with underwriters to aid in resolving mortgage application problems. Market bank products to individuals and firms, promoting bank services that may meet customers\' needs.

Analyze potential loan markets and develop referral networks to locate prospects for loans. Account Executive

Security Consultants/Now Desert Watch Security - Honolulu, HI - January 2005 to January 2006 Design or implement security systems, video surveillance, motion detection, or closed-circuit television systems to ensure proper installation and operation. Design security policies, programs, or practices to ensure adequate security relating to issues such as protection of assets, alarm response, and access card use. Conduct security audits to identify potential problems related to physical security, staff safety, or asset protection.

Develop or review specifications for design or construction of security systems. Recommend improvements in security systems or procedures. Engineer, install, maintain, or repair security systems, programmable logic controls, or other security- related electronic systems.

Inspect fire, intruder detection, or other security systems. Inspect security design features, installations, or programs to ensure compliance with applicable standards or regulations.

Monitor the work of contractors in the design, construction, and startup phases of security systems. Prepare, maintain, or update security procedures, security system drawings, or related documentation. Develop conceptual designs of security systems.

EDUCATION

High School Diploma

LEILEHUA HIGH SCHOOL - Wahiawā, HI

CERTIFICATE in REAL ESTATE

COLDWELL BANKERS REAL ESTATE SCHOOL

ADDITIONAL INFORMATION

S KILLS

Customer Service, Strong Interpersonal Skills Dedicated Team Player, Professional phone etiquette Basic Computer Skills.

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