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Customer Service Manager

Location:
North Las Vegas, Nevada, United States
Posted:
October 13, 2016

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PAULA PELLICCIONI

**** ********* **** #*** *** VEGAS, NEVADA 89110

TELEPHONE: 702-***-****

MANAGEMENT: ACCOUNTING / BOOKKEEPING / AUDITING

KNOWLEDGE / STRENGTHS

Management/leadership Bank reconciliation Balance sheets/income statements

Accounting operations/audits Inventory/cash control Maintain general ledger

Client relations/service Financial reports monthly closing of books

PROFESSIONAL EXPERIENCE

Manager Circle K • Las Vegas, Nevada• 2009-2016

Supervise and train employees, make daily deposits

• Controlling Inventory & Cash

• Conduct daily audits on merchandise

• Increased overall gross profit following vigilant analysis and rectifying accounts

ACCOUNTANT 7-Eleven Inc. •Las Vegas, Nevada • 2004-2009

• Processing Invoices daily and Reconcile invoices on Merchandise Reports

• Research Cash Purchases and make corrections

• Audit Verifications and Reverifications

BOOKKEEPER PAVEMENT PROFESSIONALS • Las Vegas, Nevada • 1999-2004

• Taking care of accounts receivables, accounts payable, payroll, bank statements.

• Billing customers, ordering supplies, inventory control

• Using QuickBooks

CUSTOMER SERVICE REPRESENTATIVE Casino Data Systems • Las Vegas, Nevada • 1996-99

Supervised and trained customer personal on how to use our slot accounting software.

Helped install our player tracking and accounting hardware on the slot machines.

Assisted in updating our software modules manuals.

Consulted with different levels of casino management concerning our software programs.

MANAGER 7-11 • Las Vegas, Nevada • 1992-1996

Supervise and train employees, and serve as full-charge bookkeeper including inventory control and payroll.

Increased overall gross profit following vigilant analysis and rectifying accounts.

Successfully eliminated employee theft of cigarettes by devising and instituting an auditing system.

Conduct daily sales and “slot” audits, pay jackpots, repair machines.

MANAGER/ACCOUNTANT Wright Oil Company • Las Vegas, Nevada • 1989-92

Supervise and train employees, and serve as full-charge bookkeeper including inventory control and payroll.

Increased overall gross profit following vigilant analysis and rectifying accounts.

Successfully eliminated employee theft of cigarettes by devising and instituting an auditing system.

Conduct daily sales and “slot” audits, pay jackpots, repair machines.

SLOT FLOORPERSON Palace Station Hotel & Casino • Las Vegas, Nevada • 1985-89

Managed and scheduled “Change” personnel. Paid jackpots, handling large sums of money. Repaired slot machines.

Direct customer contact, assistance, and service.

ACCOUNTANT Mr. Marty’s Dry Cleaners • Las Vegas, Nevada • 1980-85

Developed and maintained all aspects of accounting including general ledger control and end of month closings.

Worked closely with CPA to prepare monthly/yearly financial reports.

Handled all Marketing aspects to help bring in new clientele.

EDUCATION: B.A. Accounting o University of Nevada Las Vegas o 1993

Computer literacy: Windows XP o WordPerfect o MS Word o Access o Novell NetWare o Lotus 1-2-3 o Excel o Quattro Pro ο Xtnd ο



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