Customer Service Sales Representative

STEPHEN R. LAPARL

**** ****** **** **** 518-***-****

Ballston Spa, N.Y. 12020 Cellular 518-***-****

**********@***.***

CAREER OBJECTIVE

To secure a service oriented position where my 28 years of sales experience can be utilized to contribute to the corporate goals and result in advancement opportunities.

SUMMARY OF QUALIFICATIONS

Dedicated to achieving goals while providing excellent customer service

Dependable with an excellent work ethic

Strong interpersonal, customer service, and communication skills

Able to work effectively, independently and in a team atmosphere

Excellent time management and organizational skills

PROFESSIONAL EXPERIENCE

LOGISTICS ONE November 2012 – October 2016

Customer Service Representative

Interacted with customers and buyers to follow-up on shipping statuses and expedited orders.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax

Successfully interacted with customers and buyers to expedite orders.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately logged all daily shipping and receiving orders.

Delegate daily duties to staff and instruct on proper execution

EASTERN MOUNTAIN SPORTS April 2007 - November 2012

Floor supervisor

Responsible for staff goals, performance standards and development

Coordinate the receipt of stock and inventory

Handle customer complaints and maintain excellent customer relations

Various office duties in conjunction with running store

RICOH/IKON

Senior Account Representative January 2011 - March 2012

Responsible for account maintenance and upgrading technology for customers

Drafted proposals for existing and new customer contracts

Education on programs and technology

Successfully achieved company sales goals

Converting new customer accounts from competitors

Demonstrating technology to enhance customer understanding

EMPIRE INDUSTRIAL SOLUTIONS June 2008 – November 2010

Inside Sales Manager

Responsible for vendor relations, quotes and product recommendations

Responsible for negotiating pricing and contracts

Controlled inventory levels and handled purchasing, receiving and shipping of inventory

Key person in customer communications and relationships

Restructuring of forms for vendor efficiency along with revamping quotes, purchase orders and sales orders for quicker information retrieval

KRAFT FOODS August 2007 - May 2008

Senior Merchandiser/Sales

Implemented plan-a-grams for stocking and maintaining product displays in compliance with company standards

Created new product introduction presentations

Managed inventory control for multiple retailers and locations

Provided sales reports to management

BENCHMARK PRINTING (Temp) August 2006 - July 2007

Purchasing Agent

Managed procurement activities for all plant departments

Responsible for vendor relations including credential and informational updates

Ensured all paper and bindery products were ordered and received within slotted time frames

Restructured the process and procedures in the purchasing department resulting in more efficient ordering practices

Responsible for negotiating prices and contracts

Administered inventory control methods

UNISOURCE WORLDWIDE November 2004 - July 2006

Sales Representative/Manager

Developed new accounts while maintaining and growing established accounts

Handled customer complaints and met customer service expectations through daily communication, problem resolution, and appropriate follow up

Distributed up to date information from mills to customers

HUDSON VALLEY PAPER COMPANY September 1981 - November 2004

Outside Sales Representative

Promoted to outside sales representative in 1983

Developed new accounts with an average annual growth of $3.2 million in sales

Expanded territory by effective retention of current accounts while establishing new accounts

Liaison to Mill Representatives and key customers

Presented new industry products and knowledge to customers

EDUCATION

Junior College of Albany 1975-1977

Accounting

Southern Connecticut State College 1977-1980

Business Administration and Psychology

ADDITIONAL INFORMATION

Ballston Spa School District

High School Basketball Coach 1995-2001

AAU Basketball Coach 1991-2001

References Available Upon Request

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