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Microsoft Office Customer Service

Location:
Arlington, Virginia, United States
Posted:
October 13, 2016

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Leoncio Melgar

**** *. **** **** *** Drive, #**23 Arlington, VA 22204

Cell 202-***-**** * Home 703-***-**** Email: acw1hv@r.postjobfree.com

Office staff / Data Encoder / File Clerk / IT Staff / Admin / HR...

Capable, Considerate, Conscientious, Competent, Efficient, Friendly, Focuses, Honest, Independent, Practical, Realistic, Responsible, Patient with necessary details, and Well-Organized

Knowledge Skills and Abilities:

Develop distinctive idea.

Handle multiple tasks.

Broad understanding of mathematics

Passion for the job

Accurate and trustworthy

Accountable for work

Achievements:

Six years management of the liquor and wine and purchased average $18,000.00/month.

Four years management of the file room and tracked average 40 batches of file documents every week.

Professional Experience

Elderly Care Giver 04//2014 to Present

Visiting Angel Living Assistance Service Vienna, VA

Responsible to give a ADLs service to patient..

Responsible to give a IADLs service to patient.

Night Audit & Front desk - Partime 01/2014 to 04//2014

The Henley Park Hotel Washington, DC

Verify each Front Desk shifts transactions

Process credit card transactions.

Post tax charges to all guest folios.

Finalize transactions completed during the day.

Create and/or print required reports.

File or transmit reports as directed.

Verify and prepare registration cards for arriving guests.

Prepare folios for departing guests.

Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.

Take, modify and cancel guest reservations.

Check in/out guests. Perform express checkout duties. Verify departure dates and offer to make future reservations.

Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.

Administer guest payment policies.

Responsible for shift cash transactions.

Responsible for maintaining hotel key security system.

Administer guest safe deposit boxes.

Responsible for knowing hotel emergency procedures.

Coordinate with other departments to fulfill guest special requests.

Communicate facilities and services to guests at check-in.

Answer guest questions regarding local area facilities.

Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds.

Carry out any reasonable request by management that I am capable of performing.

Purchasing & Receiving Clerk 03/2007 to 04/2010

L’Enfant Plaza Hotel/Davidson Hotel & Resorts Washington, DC

Received & ship the incoming and outgoing packages, luggage and mail.

Issued beverage order.

Purchased the liquor and wine of the hotel beverage operation.

Assisted the purchased food order of the hotel operation.

Computed the amount of result consumption of the banquet bar.

Inventory of the wine and liqueur by monthly basis.

Updated the pricing of inventory sheets.

Managed the file and offsite storage of invoices.

Made copies of all invoices and turn them over to executive chef

Tracking file if requested.

Responded the outside call and inside call within the hotel business.

Entered all the invoices of the food and beverage to the purchasing spreadsheet and daily basis.

Purchasing & Receiving Clerk 05/2010 to 12/2013

L’Enfant Plaza Hotel/Crestline line Hotel & Resorts Washington, DC

Received & ship the incoming and outgoing packages, luggage and mail.

Issued beverage order.

Purchased the liquor and wine of the hotel beverage operation.

Assisted the purchased food order of the hotel operation.

Computed the amount of result consumption of the banquet bar.

Inventory of the wine and liqueur by monthly basis.

Updated the pricing of inventory sheets.

Managed the file and offsite storage of invoices.

Made copies of all invoices and turn them over to executive chef

Tracking file if requested.

Responded the outside call and inside call within the hotel business.

Entered all the invoices of the food and beverage to the purchasing spreadsheet and daily basis.

File Clerk 09/2005 to 03/2007

American Services Center Arlington, VA

Collect all the invoices and organized accordingly by Job order number.

Create a new folder to the new file.

Prepared the document to scan and Tracked and filed invoices.

Document Scanner 05/2005 to 09/2005

Labat Anderson McLean, VA

Prepared the document to scan.

Cleaned the computer and scanner before and after work.

Scanned documents to convert into digital imaging documents.

Services Attendant 01/2005 to 05/2005

Palmer Legal Staffing /Foley Lardner Washington, DC

Called and order food to the food outlet.

Served catered food to clients.

Cleaned the kitchens and daily basis to be ready to use.

Services Clerk 11/2000 to 11/2004

National Wild Life Federation Reston, VA

Filed documents.

Tracked document requests.

Gave assistance to the membership project when requested.

Cashier 5/2003 to 6/2004

Home Depot Falls Church, VA

Count the bank money before and after work.

Help the customer to checks the merchandise.

Cleaned the register before and after work.

Document Coder 03/2001 to1/2003

Palmer Legal Staffing /CACI Alexandria, VA

Coded the electronic imaging document.

Record the number of the documents coded.

Clean the computer work station before and after work.

Sale Associate 10/1999 to 03/2000

Macy’s Tyson II Falls Church, VA

Dealt with a variety of people in a customer service atmosphere.

Cash handling and selling merchandise.

Answering inside and outside phone call.

Storeroom Attendant/ Convention Services Staff 06/1997 to 11/2000

Hyatt Crystal City Hotel Arlington, VA

Received the incoming food and beverage delivery.

Filled the food and beverage request order.

Set up a tables and chairs as requested.

Storeroom Attendant 01/1997 to 05/1997

Double Tree Hotel Tyson Corner Falls church, VA

Received the incoming food and beverage delivery.

Filled the food and beverage request order.

Collect all invoices for record.

Messenger Clerk 04/1996 to 01/1997

Cleary Gottlieb, Steem and Hamilton Washington DC

Received and sending faxes

Sorting and file documents

Received and completed the request made by customers.

Education

Career Technical and Adult Education Arlington, VA

Nursing Aide Training Graduated 2010

Studied the Compassion type of Caring plus volunteered 16 hours to Nursing Home.

Strayer University Arlington, VA

Computer Training 1997 to 1999

Studied: Microsoft Office, Q Basic Program, Unix Basic Program, World Wide Networking, C+ Programming, C++ Programming, English 101

University of Iloilo Philippines

Bachelor of Science Civil Engineer Graduated 1988

Studied: Modern Algebra, Geometry, Analytic, Differential Calculations, Integral calculations, Differential Equation, Mechanic, Strength material, Material of testing, Theory of Structures in Analysis, Concrete Design, Timber Design, Economic, Accounting 101, Seismic Analysis, English in Grammar and communication, English in Technical Writing.

Additional Skills

Microsoft Office Excel, Word, Outlook, Scanner Imaging, Typing, Adding Machine



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