SUMMARY

Accomplished IT Manager with Functional and Project leading expertise; MBA from Drexel University, Philadelphia and certified Project Management Professional (PMP), Six Sigma Greenbelt and ITIL v3 (Foundation).

Managed a team of 7 SMEs and 6 Contractors; supporting and leading over 70 PMO controlled large Projects, 40 Production Maintenance (PM) releases and Customer testing needs on a daily basis within Wells Fargo Bank – GFI.

Collaborated with Business to identify/improve, document and assign owners to several business processes at WF Bank.

Managed IT Projects, both in Agile and Waterfall environments; from Initiation to Closure with Wells Fargo Bank, State Farm Insurance, Federal Government (USDOL) and reputed Healthcare Service Provider (NJ Dental School, UMDNJ) since 2005.

Excellent understanding of Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, Process Re-engineering and Modeling.

Supervised duly owning the work of Team and reviewed all deliverable during BRD creation, Test Planning, Test Scripting, UAT, Implementation planning and Production support phases; before routing for stakeholder- approval.

Demonstrated expertise on Project Scheduling, Resource allocation, Planning documentation, Budget Planning and Earned Value Management.

Managed Incidents/Production Issues 24x7, bringing active support team on EACO bridge line; identify root cause and impact, find resolution and communicate.

A quick learner, problem solver and team player; enjoy working in a dynamic and challenging environment.

Skill areas: Project documentation & reporting including Charter, Scope and Project plan creation, WBS, Budgeting, EVM, Risk/Impact Analysis, Risk Mitigation, Contract Negotiation, RFP, Requirement gathering & mapping, AS-IS & TO-BE analysis, Test Strategy, Test Plan, Test Cases, UAT & defect reporting, GAP analysis, SWOT Analysis, RACI, Cost Benefit Analysis, Use Cases, Universal Modeling Language (UML), Activity/Sequence/Data Flow Diagrams. Brainstorming & Quality Function Deployment (QFD), 5S, Statistical Process Control (SPC), 6σ & Quality Circle.

Software Skills: MS Visio, MS Project, MS Excel, MS Access, SQL, HP ALM, Minitab, Lindo, Cognos, MS SharePoint, Lotus Notes, IQ Navigator, CA Clarity, Tableau & Jira.

PROFESSIONAL ACHIEVEMENTS

7/2013 – 11/2015 Wells Fargo Bank NA. Philadelphia PA

Business System Consultant Manager 2 (Managing BSA’s and Project Manager)

Actively supported applications of Wells Fargo Global Financial Institution leading 13 Business System consultants. Key applications were International Fund Transfer (IFT), Fee Management Systems (FMS), Money Transfer System (MTS), Mainframe (J applications), Workflow, Ops Online and interfacing communication tools e.g. SWIFT, FED, CHIPS. Highlighted support activities included creation of PID, PDD, BRD, Test Plan, Test Scripts, UAT execution, Implementation planning and ‘Go Live’ of all application development projects and Production maintenance (PM) releases. Used Waterfall for Projects and Hybrid Scrum for PM releases. Owned application support efforts to fix existing Operation issues and enhancements, any Customer issue and Customer testing; ensuring an uninterrupted International Banking operation around the clock. Few major achievements were:

Served as the single point of contact to the customer for all aspects of Wells Fargo GFI Service Delivery and Support.

Managed the team of 7 SMEs and 6 contractors to support over 70 PMO controlled Projects (End-to-End) ensuring on-time and quality deliverable meeting stakeholders expectations. Few important large projects were High Availability, BCP and NextGen MTS.

As Project Manager, managed over 40 quarterly Production Maintenance (PM) releases using in-house resources. Elicited and prioritized requirements, developed schedule, identified and managed major milestones, managed risks and issues, hosted status calls and triage calls, managed all Change requests and communicated PM status to stakeholders throughout the life-cycle.

o5 releases during each quarter covering IFT, FMS, Mainframe, Ops Online and Workflow (application groups).

oEach PM (User Story) were limited to 250 hrs. 8 to 10 such PMs were selected duly prioritized for each release during a quarter, depending on the available resource bandwidth and testing window for respective application.

oCoordinated tasks with multiple Off and On-shore teams, namely: Prod, QA, Tech, Dev, Ops and Impl teams.

Owned the complete HR management responsibilities of the Team including departmental budget and expenses.

As UAT Manager, reported to GFI Testing Program Manager; ensuring no testing impact, completeness of testing coverage, timely completion of all testing deliverables. This additional responsibility saved bank about $200K annually on resources and re-work expenses.

Actively resolved Incidents/Production Issues around the clock, duly escalating via HipLink and following the Wells Fargo guidelines on Incident/Problem Management communication procedures, ensuring no missed-SLAs, no Customer impact and no financial impact to the bank. Saved in-valuable Customer Loyalty and reputation of the bank.

Extensively used MS Project to manage work of 13 Resources; saving approximately 30% additional contract resource work. Conducted weekly variance analysis for Effort & schedule to track and adjust additional resource need.

Re-wrote/update all policy and process documents owned by GFI-Ops Solution Team and bridged Gaps. Organized SharePoint site and ALM, utilizing ITIL experiences.

Leveraged and partnered with IT, Product, Risk Management and other teams to drive and deliver improvements to the processes. Created the End-to-End Check Clearing Process using Process Six Sigma expertise for Global Check Clearing Dept and developed process document along with the Visio process map duly approved by Sr. Management before publishing bank-wide. Incorporated Lean 5S tool, conducted Time and Motion study of all activities and standardized the expected production rates for various processing roles. This process improvement enhanced 30% productivity of the GCC Dept during 2014; in addition to have a formalized process in place with achievable work standard within GCC.

Conducted the feasibility study of Check Rationalization project to consolidate six different check/cash item processes into one framework, saving $1.2M annual Operations budget.

Created Customer Information Access Data Base for International Customer Care. This secured tool synchronizes and stores vital client information, special handling instructions and business partner contacts in one location; serving three CCUs across the Globe and saving approximately 25% Operational effort.

3/2012-5/2013 State Farm Insurance (NTT Data Inc.), Bloomington, IL

Sr. Consultant Project & Process

Implemented Enterprise Unified Communication (EUC) Project using Agile methodology at State Farm and developed end-to-end support to sustain the real-time business communication across Operation, Contact Center and Agency verticals connecting 168000 UC end points. Some achievements includes:

Created two highly complex end-to-end processes using BPMN to implement Cisco UC telecommunication platform; Enterprise MACD Process (Move-Add- Change-Delete of any Agency/ Contact Center or a group or a single person from one geographic location to another) and Break Fix Process (equipment or establishment damage due to any natural calamity or due to ageing); supporting 168000 UC end points to run Insurance leader profitably. 25+ teams were involved in either of the processes and the task duration was over 3 weeks. With the new process using HPOO (HP Operation Orchestration software) and adding automation, simultaneous task initiation between teams, the new SLA brought down to 10 days only.

Created Test Plan, scripts and executed UAT during deployment. Tracked deployment issues and resolutions. Modifies process to minimize issues.

Developed Training materials, KI’s, Policy documents and Transitioned deliverable to process owners.

Owned the integrity of the solution through customer acceptance and final disposition of solutions to sustain the Net annual Income over $1500M.

Extensively used Lotus Notes to manage and share project deliverable with larger audience; maintaining the delivery deadline and communicate efficiently.

6/2009-3/2012 Subratobandy, LLC. Havertown, PA

Independent Consultant (IT Project Manager)

Completed few small projects to assist local businesses, improving their existing business process, implementing off- the-shelf software for gaining edge over competitors and rendering better service to their customer.

January 2010-May 2010- Implemented Eaglesoft with Haverford Dentistry.

August 2010-March 2012- Assisted Dr. Bassel Sawaya to reorganize his research Lab, which joined as part of Department of Neurosciences, Temple University, Philadelphia, PA. Retrieved research results from various sources, organized databases and conducted statistical analysis using Minitab. Created MSSQL tables and run equerries for grant purposes. Helped to develop documents for grant submission with NIH.

1/2009-9/2009 NJ Dental School, UMDNJ, Newark, NJ

Project Manager – axiUm Implementation

Implemented AxiUm Clinical Information System (COTS) in NJ Dental School to bring all departments under one platform eliminating isolated applications used for Operation and Research purposes, (e.g. Orthosoft, SoftDent, ACE, Dolphin etc.). Some notable achievements were:

Prepared all project documents, Project Plan and security documents in a very tight schedule to meet Audit requirement.

Implemented the EHR module in addition to Patient registering, scheduling and billing modules using Agile approach, resulting a paperless Medical operation and instantaneous billing; saving about $3M annual operating cost of the school. Also integrated Dolphin software with EHR in Orthodontics department.

Prepared Test plan and tested the electronic bill submission, automatic payment collection and allocation procedures with Medicaid, Medicare and other participating Insurance companies; saving annually around $5M of lost payments for NJ Dental School.

12/2004-12/2007 USDOL Backlog Elimination Project (Exceed Corporation), Bala Cynwyd, PA

Quality & Process Improvement Manager

Designed, developed and managed the Quality & Audit Department (QA, MIS and Training) for a $65M USDOL Project assigned to process 198000 backlogged Labor Certification cases during post 9/11 era. Some achievements were:

Successfully completed the Backlog Elimination Project within budget and nine months ahead of schedule (17%) by effectively controlling the cost of Quality and automating major decision making steps.

Incorporated DMAIC and continuously improved the quality of Labor Certification case processing; from nearly 2σ to over 5σ in a Six sigma scale.

Being MIS manager, managed four in-house IT projects to creatre tools to support the Backlog Elimination effort; saving approximately $25M in terms of project schedule and Labor Certification quality.

Developed audit processes to measure correctness of Certification, identify root cause of errors, and advised remedial measures to improve productivity and quality as a part of Continuous Improvement Process to eliminate any appeals & grievances from Immigration community. The average annual savings from the Cost of Quality was approximately $3M, totaling about 20% saving of budgeted amount.

Incorporated File Management process, using Poko-Yoko concept to eliminate the loss of physical case files and implemented real time case file tracking, saving almost $8M of the budgeted fund and 10% of work-hour.

Introduced and managed the Individual Incentive Program based on quality and production over standard for all employees involved in production which resulted in improved quality from 61% to 98% and productivity from 37% to 82% over four year period.

5/2002- 12/2004 GOURMAIL, INC., Sharon Hill, PA

Plant Manager

Managed the Production and Plant maintenance of a 25 member Food processing plant, enhancing annual sales by 35% and achieved a 60% growth in the export of canned products to Canada, Poland and the Caribbean Islands.

12/1987- 9/2001 INDIAN ARMED FORCES, India

MAJOR (Retd.) Corps of Electrical & Mechanical Engineers (Logistics)

Served Indian Army over 14 years as Commissioned Officer in the Corps of EME. Took honorary premature retirement as MAJOR, after leading troops over 2.5 years in Indo-Pak border at Northern Kashmir during Kargil War (’99-’01).

EDUCATION

DREXEL UNIVERSITY, Philadelphia, PA

Master of Business Administration, Production Operations Management, (GPA 3.61/4.00)

(Adv Sup Chain & Process Six Sigma concentration)

JAWAHARLAL NEHRU UNIVERSITY, New Delhi, India

Master of Technology, Mechanical Engineering, (GPA 3.86/4.00)

Bachelor of Technology, Electrical & Mechanical Engineering (GPA 3.73/4.00)

PROFESSIONAL CERTIFICATIONS

Project Management Professional (PMP®), PMI 2007-2017

Certified Six Sigma Greenbelt (CSSGB®) 2011

IT Infrastructure Library – Foundation (ITIL v3) 2012

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