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Customer Service Administrative Assistant

Durham, North Carolina, United States
October 13, 2016

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**** *. ****** ******, ******, NC 27713 (H) 919-***-**** (C) 919-***-****

Professional Summary

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and eventplanning. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrativeprofessional offering excellent communication and computer skills. Meets deadlines and works with a high level of multiculturalawareness and adaptability. Talented administrative professional with background in accounting and finance. Extensive knowledgeof AR/AP, Microsoft Excel and QuickBooks software. Administrative Assistant, who goes above and beyond basic administrativetasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.


OSHA standards SchedulingQuality assurance Hard working and self-motivatedTroubleshooting Legal administrative supportDeadline-driven Excellent multi-tasking abilityMaterial handling High accuracyInventory management Travel administrationHard working and self-motivated Administrative support specialistTeam leader Up to 85 WPM typing speedOrganized Excellent communication skillsLean Six Sigma operations Professional phone etiquetteProficient in MS Office Database managementPalletizer knowledge Articulate and well-spokenShipping and receiving Customer service-orientedFast learner Accurate and detailedInnovative Pleasant demeanor

Appointment settingPayrollInvoice processingAdvanced clerical knowledgeConference planningFiling and data archivingPayroll administration experience

Work History

Administrative Assistant 07/2011 to 09/2016Kuehne-Nagel Inc – 2525 Whilden Drive

Oversaw inventory and ordering of office supplies for 3 facilities.Ordered all packing supplies for Customer accounts for 3 facilities.Created PR/PO's for monthly invoices and for ordering all supplies.Prepared and distributed payroll reports for Office Manager every Monday.Composed and drafted outgoing correspondence and reports for managers.Maintained employee training records on an excel training matrix reporMaintained and entered all employee training on a World Wide Training system.Created and prepared for audits to meet the high standards of Kuehne-Nagel Inc.Organized and maintain all signs and organizational skills to meet a Bronze and Silver Awards for the company which wasthe first in the world to recieve.Created and prepared and billed Excel invoices for billing all our Customers.Prepared and maintained a Purchase Order log for each month's expenses.

Reconciled business and creative needs.Translated business priorities into implementable actions.Supervised and coordinated projects for external auditors and examiner evaluations.Oversaw the day-to-day processing of payroll for 30 employees, including review of timesheets and reviewing of up to 15temporary employees' timesheets.Managed payroll for an organization of 30 personnel and up to 15 temporary employees.Processed accounts receivable and accounts payable.Liaised with vendors to order and maintain inventory of office supplies.Performed accounts receivable duties including invoicing, researchingPerformed complex general accounting functions, including preparation of journal entries, account analysis and balance sheetreconciliations.Created reports and presentations.Maintained computer and physical filing systems.Prepared vendor invoices and processed incoming payments.Received, screened and routed incoming calls.Provided complete meeting support including preparing materials and taking notes.Leveraged advanced skills and training to support operational needs of multiple departments.Met challenging quotas for productivity and accuracy of work.Maintained compliance with company requirements.Researched and resolved accounts payable discrepancies.Composed effective accounting reports summarizing accounts payable data.Balanced monthly general ledger accounts to accurately record cost and month end accruals.Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.Ordered and distributed office supplies while adhering to a fixed office budget.Managed office supplies, vendors, organization and upkeep.Directed guests and routed deliveries and courier services.Opened and properly distributed incoming mail.Answered and managed incoming and outgoing calls while recording accurate messages.Helped distribute employee notices and mail around the office.Organized all new hire, security and temporary paperwork.Maintained a clean reception area, including lounge and associated areas.Entered numerical data into databases in a timely and accurate manner.Maintained appropriate filing of personal and professional documentation.Screened personal and business calls and directed them to the appropriate party.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems onthe spot.Developed reputation as an efficient service provider with high levels of accuracy.Directed 2-3 warehouse shipping associates.Cleaned and maintained the warehouse in compliance with OSHA safety standards.Backup for Expeditor and processed orders, packing list, picking list & Bill of Ladings.Directed warehouse associate for orders that come in via email.Entered and processed inventory items recieved through our software system.Shipped confirmed all products that were shipped out of the warehouse.


High School Diploma: 1978Northern High School - Durham, North Carolina


Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management andevent planning.Hard-working, multi-tasking Executive Assistant with outstanding telephone, mjscheduling and documentation skills.Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions.

Contact this candidate