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Customer Service Sales Representative

Houston, Texas, United States
October 13, 2016

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***** ********* **

Houston, TX *****

Cell 281-***-**** Hm 281-***-****

OBJECTIVE: To obtain a position with a progressive company, where my skills and talents can be efficiently utilized.

SUMMARY OF EXPERIENCE: Over 38 years of experience including inside sales, customer service, office management, accounting and various administrative positions. PROFESSIONAL EXPERIENCE:

Hagemeyer NA Houston, TX August 2003 - June 2016

Inside Account Representative (Safety, MRO & Industrial Equipment) Processed sales orders via EDI, phone & fax with an annual gross profit of $660,000 in 2015 Responsible for all Safety, MRO & Industrial equipment for National & Regional account customers Dupont, Invista, Shell, Kuraray & Goodyear Back up sales support for Chevron, Exxon, Lyondell, Oxy, Rohm & Haas/Dow, Kimberly Clark Schedule and track orders for on time shipments with under 5% on time delivery Assist area accounts representatives with quotations and setting up stock requirements Protecta International/DBI Sala Houston, TX November 1996 - July 2003 Inside Sales Representative/Administrative Assistant (Safety Equipment Manufacturer) Processed phone and fax orders with MFG Pro Software Administrative assistant to General Manager

Consult with customers regarding OSHA regulations for fall protection equipment Assist area representatives in establishing and maintaining new and existing customers Robt. L. Rowan & Assoc., Inc Houston, TX August 1994 - November 1996 Inside Sales/Customer Service Representative (Foundation Repair Developer) Processed phone orders with DAC Software

Generated and maintained new customers

Purchased material and equipment for all jobs

Scheduled and tracked all LTL shipments of hazardous material Polar Air Houston, TX August 1991 - November 1996

Customer Service/Accounts Receivable (HVAC Industry) Responsible for invoicing commercial and/residential accounts Scheduled and dispatched service calls

Ordered parts and equipment for service technicians McCannics Inc., Houston, TX September 1988 - May 1991 Customer Service (HVAC Industry)

Coordinated commercial and/residential installation and service calls Purchased equipment and parts for service technicians Handled acquisition of city permits

Coordinated sales quotes and bids

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Rupley Co., Houston, TX June 1982 - September 1988 Inside Sales Representative/Administrative Assistant (Heavy/Light Duty Brake Repair) Handled phone and counter sales for Bendix brake equipment and parts Administrative assistant to General Manager

Negotiated and organized bids for the City of Houston, Metro and area school districts Controlled stock and purchasing procedures

Coordinated service job for the mechanical repair technicians S.P. Richards Wholesale, Houston, TX July 1977 - May 1982 Inside Sales Representative (Office Supply Wholesale) Processed phone orders for office supplies

Scheduled deliveries for customers orders

Provided assistance to accounting and purchasing departments COMPUTER SKILLS

Experienced with Microsoft Office including Word, Excel, Outlook Express, Internet & Email EDUCATION

Robert E Lee High Graduate - 1977

Dale Carnegie Course - 1982

Fall Arrest Training - 1996

Safety, Industrial, MRO product training approx 200 hours acquired between 2003 to present SALARY REQUIREMENTS



Available upon request

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