***** *********

San Antonio TX *****

830-***-****

acw1dv@r.postjobfree.com

RODERICK S REUTER

PROFILE

Over 27 years of experience in call center management with an emphasis on collections. Managed multiple pro- jects simultaneously while increasing market share and improving performance. Specialize in communication and team building to increase productivity as well as training and developing new employees. EXPERIENCE

COLLECTION OFFICER- EXCEL FINANCE,LAKEWAY,TX-OCTOBER 2014-AUGUST 2016 Collection officer on first party paper all the way through post charge off.

Reduced liquidation levels by 3-5 percent

Trained collectors through various branches

Did field chase work

COLLECTION AGENT- CONNS, SAN ANTONIO, TX-OCTOBER 2013- OCTOBER 2014 Collections on first payment defaults, 90 days and 120 day delinquent accounts. Ranked fourth for the year in total collections

COLLECTION MANAGER--SWBC---DEC ’11-OCT 2013

Used years of collection and management experience to develop strategy for collection of multiple credit union accounts. This strategy included file maintenance, negotiations and FDCPA compliance which resulted in bonus on first full month on file. Also, was training and developing mid-stage and charge-off collectors.

* Mastered computer system

* Built postdate file

* Hit bonus 1st full month on file

* FDCPA compliant

* Trained all new collectors coming to my group whether they were mid-stage or charge off collectors. SITE MANAGER FMA ALLIANCE COLLEGE STATION MAY ’10 - MARCH ’11

* Created and implemented training program

* Reduced charge off and repossession by 3%

* Increased staffing while improving unit CFTE

* Set weekly liquidation record of 7.2%

UNITED RECOVERY SYSTEMS HOUSTON/COLLEGE STATION MAY ’03-JAN ’10 Achieved recognition as manager who specialized in turning around underachieving collectors, chosen as the first manager in the new College Station office. Side-by-Sides, monitoring and file reviews along with daily moti- vation ensured quick results

* Increased HSBC loan portfolio from 10% market share to 38%

* Increased market share on American Express CCSG portfolio

* Helped devise and implement company contest strategy

* Increased Cap One credit card market share by 5% GC SERVICES SAN ANTONIO TX APRIL ’01- MAY ’03

Trained new employees in the fundamentals of collections including talk-off preparation, FDCPA training and ef- fective listening and negotiating skills while maintaining a unit of up to 18 collectors

* Brought Mitsubishi Motor Credit into company

* Grew Mitsubishi from new client to 15 collector project

* Trained and motivated employees to personal goals EDUCATION

University of Phoenix Masters in Business Administration ’04 Queens College---Bachelor’s Degree in Political Science and Economics ’88 SKILLS

Years of management and study and taught listening and communication skills with a strong emphasis on team building. Thorough knowledge of Livevox and I3 dialer systems. Windows, Excel and Power point proficient REFERRALS

Scott Vick- VP Risk and Recovery

Operations Bank of America 216-904

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EDUCATION

University of Phoenix Masters in Business Administration ’04 Queens College---Bachelor’s Degree in Political Science and Economics ’88 SKILLS

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Years of management and study and taught listening and communication skills with a strong emphasis on team building. Thorough knowledge of Livevox and I3 dialer systems. Windows, Excel and Power point proficient REFERRALS

Scott Vick- VP and Recovery Operations Bank of America 216-***-**** Pat Tebow - Owner Excel Finance 512-***-****

Brenda Becerra-Manager-SWBC 210-***-****

Genena Harrison-General Manager-Excel Finance 512-***-****

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