General management - relocation/ mobility/logistics industry

Erik Christiaensen

Hendrik van de Venstraat **

**** ******* ** *** ***

Mobile: 003****-***-***

Email: ********@*****.***

Availability: 3 weeks

PROFILE

Decisive, strategic and multi-talented general manager and business optimization leader with over 15 years of pan-European experience that includes establishing new companies and turning around deteriorating companies under difficult conditions. Track record successfully restructuring operations, building completely new teams from scratch and guiding major internal changes. Ability to rapidly build strong client relationships. Skilled at establishing new offices in foreign countries from the ground up. Accomplished new business driver with proven ability to achieve challenging business development objectives. Strong team leader and motivator able to consistently ensure optimum performance from multi-cultural teams.

COMPETENCES - SKILLS

General Management

Project management

Change Management

People Management

Business Development

Key Client Management

Process Improvement

P&L Management

CORE ACCOMPLISHMENTS

General Management:

Complete P&L responsibility based on yearly budget and long term strategy. Result: From net loss making entities into profitable ones within 1-2 years, creating positive cash flow and being almost debt free.

Business Development:

Strong commercial input focusing on growth in every customer segment (B2B, B2C, and B2G) Result: growth in every segment between 25 %-100% with improvement of gross margin on average by 8%.

Process Improvement:

Coached & trained staff on claims (conditions) in order to reduce claim time, identify unjustified claims.

Result: claim handling time and claim amount reduced substantially.

Coached and trained staff on Customer service processes to increase customer satisfaction and simultaneously reduce/ maintain workload. Result: customer satisfaction went up and file load/ employee went up with 10%.

People Management

Recruited, coached staff in multiple countries.

Continuous meetings with staff to identify and provide with additional training, fine tuning work processes and balancing workload in order to have them reach their potential.

Key Client management:

Turned around several customers which were about to leave us into customers to wanted to work with us generating more business and increased profitability.

WORK EXPERIENCE

Romulus NV 2014-2015 Managing Director

Drove sales up international part with 50 % and doubled B2B basis.

Gosselin Mobility 1996-2014

Part of The Gosselin Group with approx. 240 MIO € turnover -750 FTE staff : a leading provider of mobility and logistics services for the transport and handling of personal, industrial and consumer goods. With the headquarters based in Antwerp, Belgium they operate through 48 offices in 32 countries in Europe, Russia, the Caucasus and Central Asia, and a worldwide network of approved partners and agents. Under my supervision, for 7 years consecutively, the offices where I worked were chosen as best performing office in the CEE.

Gosselin Mobility Belgium (HQ) 2010-2014 Executive Manager Move Management

Provided daily key & strategic advice to the Director of the division. Extensively occupied with process improvement, data integrity, quality control, RFP’s, staff (recruiting, coaching, and training), ERP system study to have it replaced by the time I left, defining & reviewing KPI’s, compliance and renewal of (industry) accreditations such as ISO, FIDI.

Gosselin Mobility Romania 2008-2010 General Manager

Set up a Greenfield office (within 3 months) to replace the rep office at the eve of the financial crises and was break even within a year. Called back due to group savings program as a result of the crises.

Gosselin Mobility Hungary 2003-2009 General Manager

Revamped devastated office (plummeted sales, dysfunctional operations and debt burdened) into a highly stable company. Served on the board of The Dutch Hungarian Chamber of Commerce for 4 years.

Gosselin Mobility Ukraine 2000-2003 General Manager

Re-established renegade office and was profitable again within a year with no more debts and positive cash flow. Growth rate of 30-40%/ year and gross margin increase up to 43%. Set up sales team, logistics/operations system.

Gosselin Mobility The Netherlands 2000-2000 Mgmt. Trainee CEE

Training for being posted abroad in company structure, finance, operations, ERP system.

Gosselin Mobility Belgium

1996-2000

Sales Executive

LANGUAGES

Dutch

Mother tongue

English/ French

Fluent

German

Basics

ADDITIONAL TRAINING

Skillful negotiations: CEU (Central European University), Budapest 2008

Time Management: 2 days in-house training 2010, Belgium

IT

MS Office: Word, Excel, PowerPoint, Outlook

ERP: in-house written ERP systems, AGP

EDUCATION

Lessius Business School, Antwerp: Economics

PERSONAL DETAILS

Belgian (EU) citizen - Married - Clean driver’s license

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