Sue Mason

West Chester, OH 513-***-**** acw1bf@r.postjobfree.com

Versatile professional with more than ten years of experience in the banking and finance field, including

in sales, underwriting, loan servicing, and collections. Demonstrated history of cultivating and sustaining

relationships with clients and partners to ensure growth and long-term organizational success. Proven

record of integrating company policies, local, State, and Federal regulations, and industry best practices

to drive customer service efforts.

CORE COMPETENCIES

Banking and Finance Inside/Outside Sales Account Management Customer Service Relationship

Building

Sales Strategy Loan Processing Billing and Collections Underwriting Procedures Regulatory

Compliance

Partner/Stakeholder Relations Credit Analysis Marketing Performance Metrics Profitability

Measures

Negotiations Contract Administration Staff Training and Supervision Branch Operations

Communications

EXPERIENCES AND ACHIEVEMENTS

CRESCENT BANK & TRUST, Harrahan, LA 10/2013 Present

Loan Officer and Marketing Representative

Solicit partnerships with automotive dealerships through both telephone communications and onsite

visits, growing internal financing program. Analyze consumer applications and credit reports to identify

clients for subprime and other automobile loans. Calculate debt-to-income ratios and evaluate external

data as part of loan application and underwriting process. Recommend approval or denial of applications

and communicate decisions to clients, as well as appropriate internal staff and external partners. Support

collections team as needed.

Supervised Loan Assistant and operations within loan production office.

Created and sustained relationships with dealer base, growing and strengthening network.

Conducted comprehensive market research and analysis to develop marketing strategy for team.

GM FINANCIAL/AMERICREDIT, West Chester, OH 1/2010 10/2013

Senior Credit Analyst

Provided comprehensive credit analysis and reporting as part of risk assessment and mitigation services.

Approved or denied credit applications within authority for organization. Developed relationships with

dealers, sustaining volume and credit quality objectives established by company. Ensured compliance

with regulations, company policies, and industry best practices.

Identified and negotiated contracts in adherence with GM Financial profitability guidelines,

meeting pricing goals and performance metrics.

Managed relationships in collaboration with Relationship Manager, hosting joint dealer calls to

improve communications among parties.

US BANK, Cincinnati, OH 1/2007 1/2010

Personal Banker

Supported daily operations for branch, including transaction processing, customer service, cross-selling

and sales strategy, and account management. Met with customers to review products and solutions, as

well as to analyze credit applications and provide insight into underwriting decisions.

Met or exceeded performance goals for customer service in adherence with company standards.

CITI FINANCIAL, Blue Ash, OH 10/2003 1/2007

Assistant Manager

Drove sales strategy for loan and insurance products. Analyzed credit applications and made decisions

related to customers creditworthiness. Processed loans, as well as recommended solutions to grow

revenue. Supervised and coached branch staff in absence of Branch Manager. Opened new loans and

provided administrative support.

Facilitated training for all new associates.

Served as primary and first point of contact for customers.

Contact this candidate