Customer Service Accounting Clerk

Sarah Jane Richardson

Salt Lake Metro Area, Utah • 801-***-**** • ***********@*****.***

Career Summary

Meticulous and accountable payroll specialist with more than 10 year’s experience. Excellent written and verbal communication skills for high customer service satisfaction. Known for working well with a team and accepting constructive feedback and encouraging teammates.

Skills

Payroll Specialist Customer Service Touch 10-key

Touch Typist Alpha/Numeric typing Multi-phone lines

MS Office Suite Email Clients Office Equipment

PeopleSoft WordPerfect Internet Proficient

Employment

CONVERGY’S, Salt Lake City, UT

Technical Phone Representative for AT&T 04/2013 – 07/2015

Provided excellent customer service to AT&T cell phone customers.

Solved a range of technical problems for 10 customers using the chat interface daily.

J. C. PENNEY'S ACCOUNTING CENTER/Salt Lake City, UT

Accounting Clerk II 02/2000 – 02/2012

Assisted payroll team in processing payroll and resolving payroll concerns for approximately 3000 J.C. Penney’s associates.

On a daily basis, handled confidential information; including but not limited to: associates’ pay, social security numbers, garnishments, employees’ addresses and other personal information.

Payroll support supplying payroll information to requesting government agencies or J.C. Penney’s associates.

SL REC-POST OFFICE/Salt Lake City, UT

Transitional Data Entry Operator

Entered Alpha/Numeric data for mail processing for unreadable bar codes.

HOLMES MICRO SYSTEMS/Salt Lake City, UT

Accounting Clerk

Entered accounts payables and accounts receivables.

Assisted with check processing when needed.

Answered phones and greeted clients.

Education

LDS Business College/Salt Lake City, UT

Associates--Business

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