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Customer Service Engineer

Las Vegas, Nevada, United States
18 hr
October 14, 2016

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Professional Summary


Work History



**** **** ****** ******, ***** Las Vegas, NV 89032 • Cell: 702-***-**** • HVAC Technician trained in hot water heating, steam heating, water cooling and air conditioning processes. Vast knowledge base of multiple system types and controls. Detail-oriented Engineer versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers.

EPA Refrigerant Recovery Certification

HVAC change-out procedures expert

Commercial refrigeration knowledge

HVAC and refrigeration systems

Heat Pumps

HVAC change-out procedures expert


Focused on safety


Engineer, 06/2009 to 09/2014

World Market Center – 475 S Grand Central Pkwy #1615 Las Vegas, NV 89106 Completed projects by effectively applying engineering, technical and maintenance procedures. Followed up on manufacturing and field reports and resolved outstanding problems. Maintained Building

Resolved Issues with AC/Heating Units

Customer service/Care

System Technician, 04/2008 to 04/2009

Johnson Controls Inc – 5826 Spencer St, Las Vegas, NV 89119 Identified and solved technical issues with a variety of diagnostic tools. Resolved customer issues in a clear, courteous and straightforward manner. Resolved problems with malfunctioning products.

Conducted research to address customer concerns.

Installed multiple controls in order to gain operations of HVAC equipment. Service Technician, 06/2006 to 01/2008

ARS – Las Vegas, NV

Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems. Inspected and tested refrigeration systems, safety devices and controls. Tested chemical levels in refrigerators and freezers to verify compliance with regulations. Repaired and replaced motors, bearings and belts.

Evaluated the status of refrigeration liquids for safety and compliance purposes. Closed out all work orders after verifying completion and reporting any discrepancies. Consulted with project management during group installations. Supplied technical support to customers.

Filled out detailed work orders for each job completed. Certified : Commercial Refrigeration, HVAC theory and application, Heat Pumps, 2006-2007 Community College of Southern Nevada - 700 College Dr, Henderson, NV 89002

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