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Customer Service Nursing Assistant

Seattle, Washington, 98105, United States
October 14, 2016

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Megan McGee Heck

**** **** *** ** *******, Washington, 98105


Experienced Laboratory technician with an extensive background in maintaining and producing cellular cultures from somatic embryos in a production setting. Experienced in sterile technique, clean room settings, manning semi-automated equipment and autoclaves, conducting quality controls, running experiments, making media, maintaining cell culture and laboratory maintenance/ upkeep of laboratory records, supplies and equipment.


Nursing Assistant, Nursing assistant Training Program 2012

oCertified Nursing Assistant; # NC 60342121 3/2012

oCPR 1 0/2012

oHIV and Blood borne pathogens certified 10/2012

B.S., Biology; Minor Chemistry- Western Washington University 12/2007

oOrganic chemistry, biochemistry, cellular biology, microbiology, anatomy and physiology of plants/humans, physics, statistics, ecology and calculus

oUtilizes; Microsoft word, excel, power point and ADWARE

oKnowledgeable of; PCR, FISH, DNA microarray testing, ELISA assays, gas chromatography, mass spectrometry, western blots, sterile technique, centrifuges, autoclaving and gram staining.

Professional Experience

Full Life Care

Case Manager/ CNA; 2010-2013

Conducts self professionally- proud to give outstanding customer service maintaining that the patient/ client and family members come first.

Prepares and manages care plans of clients; communicates with families the status of client and ensures the clients’ / patients’ and family’s needs are met.

Serves as an advocate for my patients / clients; monitors the quality of care clients receive at home / AFH and educates and problem solves with caregivers for the benefit of clients

Works as a part of a team communicating with nurse staff and coworkers to ensure that clients / patients are cared for, sharing duties and problem solves issues to ensure quality customer care.

Promotes independence and dignity when assisting clients to achieve functional mobility goals specified by Occupational Therapists and empathizes with patients / client’s able to perform basic standardized procedures; applying hot and cold packs, dressings and bandages (arm slings, leg braces).

Assists in toileting; from moderate cueing to full assist with semi-automated equipment; sit to stand, Hoyer lifts, and 2 person bed transfers, assists with showering and dressing, nail care and vital signs

Assists clients with their activities of daily living; take and records blood pressure, pulse, respiration, temperature, height and weight; measures and records input and output; and gives routine care to pre and postoperative patients

Experienced working with people with developmental disabilities, traumatic brain injuries, those afflicted with dementia/ late stage Alzheimer’s and various kinds of psychological disorders.


Technician 2- Propagation of Loblolly Pine; 2008-2010

Assist in scientific research and production of loblolly pine in single and multicellular stages and performed cell culture studies.

Used aseptic technique in a clean room setting; assembled and ran semi-automatic equipment.

Prepared media, glassware, and clean room, used autoclaves and worked in the production line to ensure product success.

Utilizes Microsoft Word, Excel, Open Office, Power Point to organize laboratory records, supplies and equipment.

Maintained hundreds of cell cultures aseptically in liquid and solid media, tracking genotype and recording progress of cell lines.

Performed quality control of product; recorded O2 saturation, pH level watched controls for contamination, monitored humidity, temperature, soil pH and growth of product.

Ensured customer satisfaction by stream lining processes or looking for cost effective alternatives.

Puget Sound Blood Center

Technologist I, Donor Testing; 02/08- 07/08

Performed and interpret laboratory tests required to prepare licensed blood products for transfusion.

Performed in accordance with regulatory and test manufacturer requirements and Donor Testing Standard Operating Procedures.

Review and approved testing and quality control for use in the release of licensed blood products.

Performed clerical and data entry functions to support testing documentation.

Maintained laboratory equipment, reporting problems to supervisor.

Participated in departmental activities such as staff meetings and training sessions; provided input to supervisors on ways to strengthen/improve work of Department.

Performed testing for home team; sample preparation utilizing centrifuges, pipetting of samples, processing of samples via semi-automated equipment, processing platelet samples for bacterial testing, manual testing.

Required continuous decision making, interpersonal skills, teamwork, independent judgment, problem analysis, customer service and lifting of 20-50 lbs.

Western Washington University Phon-a-thon

Telemarketer; 09/05-12/07

Raised over $4,000 via making continuous calls to the list of alumni donors

Established clientele via cold calling, utilizing excellent customer service skills and a positive sales technique.

Within the top ten of most money raised; attended staff educational meetings to improve sales skills and to learn the financial needs of the educational institution

Western Washington University Residences

Custodian; 06/06- 10/06

Cleaned and prepared student residences

Documented any facilities in need of reparations

Toys R Us:

Cashier/ Night Crew; 06/05-01/06

Floor maintenance: prepare displays, stocked merchandise, and attended to guests’ needs


Mountains to Sound Project

Volunteer Trail Maintenance: 04/2013

Worked with Americorp Volunteers to reestablish pathways, trails for public use.

Utilized basic tools to clear brush and dig trenches; McCloud, brush axe, hoe, shovels and pick axes.

Burmese Volunteer Program

Volunteer ESL instructor 03/2010

Aided Burmese Refugees in Thailand in their use of colloquial English, gave exposure to democracy and helped with job skills.

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