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Customer Service Medical

Location:
Los Angeles, California, United States
Posted:
October 14, 2016

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MARK A. CRAVEN

**** ****** ****** *** ****

Los Angeles, CA 90028

412-***-**** acw17h@r.postjobfree.com

EDUCATION:

University of Pittsburgh, Pittsburgh, PA (2015- present)

MA Higher Education Management: School of Education

GPA: 3.81/4.00

Carlow University, Pittsburgh, PA (2013)

BA Biology: Division of Natural Sciences & Mathematics

GPA: 3.47/4.00

Dean’s List Recipient: Spring 2013

Community College of Allegheny County, West Mifflin, PA (2010)

AS Liberal Arts and Sciences

GPA: 3.81/4.00

Dean’s List Recipient: Fall 2008 – Spring 2010

Honors: Graduated with High Honors

RESEARCH EXPERIENCE:

REU Researcher (Research Experience for Undergraduates 2012 Summer Program) (June – August 2012)

Carnegie Mellon University, Pittsburgh, PA

Materials Science and Engineering Research: Project included the synthesis, through mechanical alloying, of magnetic nanoparticles to be used in cancer thermotherapy treatment which maintained a specific Curie temperature. The completed work of this project resulted in publication through Journal of Electronic Materials: (http://link.springer.com/article/10.1007%2Fs11664-013-2725-6)

ENTREPRENEURSHIP:

Self-Published Author (2016)

Completed novella titled “Choice and Triumph”. Released through Amazon.com on June 9, 2016

Currently working on the promotion of “Choice and Triumph” as well as a novel of non-fiction

Business Owner (2015-present)

Founder/President/CEO of tutoring service, The Tutorsä(providing academic tutoring as well as life coaching) found at www.SuccessUpAhead.com

HIGHER EDUCATION EXPERIENCE:

Student Success Coach (2014 – present)

Community College of Allegheny County, West Mifflin, PA

Worked primarily with students in developmental course sequence

Coordinated workshops with other members of faculty and administration with content focused on time management, resources, study habits, and success habits

Presented on various platforms for institutional stakeholders

Point person to refer students to various college services including counseling, supportive services, student life, job placement, and tutoring

Served on various committees including: hiring, orientation, retention, and others

Adjunct Mathematics Instructor (2014 – present)

Community College of Allegheny County, West Mifflin, PA

Taught MAT – 080, MAT – 090, MAT – 108 which are Foundational Algebra through College-level Algebra courses

Administered exams, quizzes and graded assignments

Academic Tutor (2011 – 2014)

Community College of Allegheny County, West Mifflin, PA

Assisted students in understanding mathematical procedures, biological concepts, and foundations in chemistry

Provided services in the Learning Assistance Center with fellow tutors, instructors and staff

Developed tutorials in congruence with lesson plans, supporting instructors’ learning outcomes

Improved students’ performance through teaching study skills, time management and organization

ADDITIONAL WORK EXPERIENCE:

Emergency Medical Technician (2007 - 2008)

Duquesne EMS, Duquesne, PA

Administered first aid treatment and life support care to sick and injured persons

Performed emergency diagnostic and treatment procedures, such as airway management and heart monitoring

Observed, recorded, and reported to physicians the patients’ conditions and injuries, the treatment provided, and reactions to drugs or treatment

Coordinated work with other emergency medical team members, police and fire department personnel

Restaurant Manager (2007 – 2011)

Boonda’s Hometown Pizza, West Mifflin, PA

Worked all positions and assumed additional responsibilities at family owned restaurant

Supervised and trained workers in food preparation, customer service, sanitation, and safety procedures

Prepared schedule for staff of 12 cooks and delivery drivers

Referred all customer concerns and complaints, reconciling issues and ensuring customers left satisfied

Balanced registers, purchased and received food products and supplies

Emergency Medical Technician (2006 – 2007)

Priority One EMS, North Braddock, PA

Obtained patients' vital statistics and medical history, determined the circumstances of the emergency, and administered emergency treatment

Communicated with dispatchers and treatment center personnel to provide information about situation, arrange reception of patients and receive instructions for further treatment

COMMUNITY INVOLVEMENT:

Band Worship Leader (2009 - 2010)

Freedom Life Center Church, Pleasant Hills, PA

Produced and composed musical pieces to be rehearsed before and performed during church service

CAMPUS INVOLVEMENT:

One College One Community Event – Guest Speaker (2009)

CCAC South Campus, West Mifflin, PA

Selected by President Charlene Newkirk to address an audience of 50+ guests consisting of college faculty, student body and community members about my experience at CCAC and my own life experiences

Student Dean’s List Reception – Keynote Speaker (2009)

CCAC South Campus, West Mifflin, PA

Invited by President Charlene Newkirk to address and audience of 60+ guests consisting of students and their families about the importance of pursuing academic success



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