KATRINA RIDDICK

**** ********** **. 402-***-****

Bellevue, NE, 68005 acw13q@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive experience in Customer Service in the high-tech business sector; ability to effectively interact with all levels of management and solving day to day issues. Excellent interpersonal and communication skills, written and verbal; proficient in MS Office. PROFESSIONAL EXPERIENCE

Customer Service Representative, Nelnet, 2015-present

● Responsible for providing specialized support by assisting with inbound calls explaining student loans.

● Responsible for knowing AS400 and Workspace.

● Updated customers on loan status and offered payment plans. Childcare Owner, Katrina’s Learn and Play, Omaha, NE, 2008-2015

● Responsible for record keeping such as State authorizations and food program.

● Manage daily physical and educational activities.

● Create and facilitate workshops for children under the age of ten.

● Exudes patience and understanding for each individual.

● Respond to all critical and non-critical emergencies.

● Provide a safe and loving environment.

Residential Manager, ENCOR, Omaha, NE, 1998-2008

● Provided vocational and residential services for adults with developmental disabilities.

● Responsible for the overall management and operation of the residential facility; including administrative, budgetary, staffing and client responsibilities.

● Secured key documentation ensuring that complete, accurate and relevant information is used for client profile.

● Completed assessments and created life skill programs.

● Administered medication and update internal databases with critical profile information.

● Coordinated and lead weekly staff meeting.

EDUCATION AND TRAINING

ENCOR, Omaha, NE- Management, Assessment and Program Writing Training 1998-2008 Seminar in Sales and Marketing, Public Speaking and Leadership/Management Metro Community College.

REFERENCES AVAILABLE UPON REQUEST