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Management Human Resources

Memphis, Tennessee, United States
October 14, 2016

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CLARENCE W. JONES, JR. / 214-***-**** / 901-***-****)


Over fifteen years of management and leadership experience (i.e. operations management, human resources, business development, compliance, recruiting, customer relations, training, strategic management, marketing, contracts, organizational development and change, organizational behavior, budgeting). Several years of research experience in the areas of operations management, organizational behavior, recruiting, business support/development, marketing, organizational communication, HR management, etc. Industry experience includes healthcare, government, education, non-profit, manufacturing, human services, information technology, finance / accounting, and legal.


Belhaven University

Masters of Science/Management

Tougaloo College

Bachelor of Arts, Interdisciplinary Studies


2011-current, Assistant Professor of Management/ Lane College (Courses Taught - Business Policy, Business Communications, Principles of Management, Production & Operations Management, Human Resources Management, & Financial Management) Advisor to university students, University Committees Member (Faculty Governance, Business Curriculum Development, Faculty Committee Nominations, Teacher Education, NCAA Faculty Athletics Representative, Admissions Committee, Career Pathways Initiative Committee, Healthcare Management Curriculum Development, Entrepreneurship Curriculum Development

2009-2011, Director of Operations/ Right At Home Healthcare, Memphis, TN

Responsible for planning and implementing annual budget and sales/marketing plan. Evaluated and managed all office staff employees. Provided leadership in quality improvement, management, and marketing to ensure the success of Right at Home. Developed and implemented policies and procedures. Organized and directed the administrative functions of the office, including budgeting, profit and loss management, accounting, data collection, records maintenance and HR quality practices. Served as an ongoing liaison with clients and their families. Arranged and negotiated services provided through contractual agreements. Planned, hired, and tracked qualified personnel. Planned for on-going hiring, orientation, evaluation and employee discipline. Ensured the accuracy of confidential and public information in-house. Maintained compliance with applicable laws and regulations. Implemented corrective action in response to reports or complaints from regulatory agencies, clients or client family/representatives (Medicaid Waiver/Private pay). Promoted and represented the company in the community/public relations efforts.

2009-2010, Adjunct Instructor (HR)- National College Of Business & Technology

(2007-2009), Director of Business Development/ Cushion Employer

Services, Memphis, TN

Educate clients on the importance of Human Resources Departments serving as strategic business units within companies to ease expenses. Planning and carrying out sufficient marketing and sales activities with the intent of building long-term relationships. Planning and managing business portfolio, territory and sales growth relative to market development strategy. Identifying and establishing new business relationships. Responsible for meeting or exceeding projected sales and profitability goals.

Provided daily and weekly reports and updates to team members. Provide analysis of market information to COO. Networked continuously with local chambers of commerce, industry associations, and business groups. Negotiation of fee structures with clients. Continuous education relative to compliance in Human Resources Management as well as monitoring relative changes in laws and government regulations.

(2007), Client Relations Manager/Executive Recruiter/ Snelling Professional Services, Memphis, TN

Proactively developed new business through high volume outbound phone calls and sales presentations. Recruited top IT, Accounting, & Finance talent through networking and sourcing in the marketplace. Built and maintained strong relationships with clients, specifically CIO’s, CFO’s and CEO’s, etc. with fortune 500, start-ups, and mid-market companies. Developed and continued building relationships with IT, Finance, and Accounting departments within client companies, matching them with the internal talent pool. (Business Restructured)

(2006-2007) Director of Career Services/Instructor

Antonelli College, Jackson, MS

Managed the career development of students and graduates, extensive phone and personal contact to develop relationships with employers, excellent customer service offered at all times to graduates and students, developed externship opportunities for students, tracking of students placed in internship opportunities, assist students with resume preparation, served as instructor for ‘Professional Development’ classes, provided students with timely job information, scheduled job fairs and job forums on-site, and networked with employers daily. Submitted resumes, set up interviews and conducted follow-up interviews with students and employers, responsible for managing graduate record tracking to satisfy accreditation standards, provided weekly / monthly, quarterly and annual reports. Served as a member of the college leadership team. Assisted College President/Academic Dean in conducting research necessary for the submission of new program proposals, additional duties as required. (Relocated)

(2005-2006) Director of Operations/ Maxim Healthcare Services, Jackson, MS

Managed total facility operations for nurse, physician and allied health staffing. Responsible for human resources management including hiring and terminations, benefits enrollment, payroll processing, personnel files, and training. Managed and planned full life cycle recruiting functions. Managed sales process as well as corporate policies and procedures implementation. Directed all performance reviews including short and long term goal setting for internal and external employees. Responsible for managing budget, profit/loss, marketing initiatives, proposal development, and vendor relationships. Utilized internal database to track recruiting efforts and develop reports. Trained recruiters in the areas of quality service, professionalism, effective communication, and strategic planning. Developed sound relationships with clients. Educated hospital staff, physicians, community, and other facilities on healthcare services. Responsible for developing proposals, project management, drafting service agreements, and negotiating fee structures with clients. (Business Restructured)

(2004-2005) Account Executive/Clear Channel Communications, Jackson, MS

Established new accounts, marketing, customer relationship management for existing accounts, collections, developing/writing advertising copy for commercials, provided value-added services to accounts, etc.

(2002-2005) Independent Consultant

Provided employment services and counseling to individual clients.

Provided professional business consulting and business plan development for small to mid-sized companies. Served as an independent life/accident/health insurance agent.

(2000-2002) Director of Talent Management/Analyst, Vention, Inc., Jackson, MS

Responsible for managing IT, Finance/Accounting, Product Management/Sales, and Administrative staffing needs and developing staffing solutions for corporate office and three satellite offices. Full life cycle recruiting, training recruiters, research, special projects, etc. (Business Restructured)

Exceeded corporate goals for the recruiting division by working closely with VP of Human Capital and other management teams.

(1997-2000) Sr. Technical Recruiter, GTS Duratek, Inc., Columbia, MD

Responsible for providing staffing solutions to external clients and managing the hiring process for contract and salaried positions. (Relocated)

(1995-1997) Director of Operations/Sr. Trainer, Curtis & Associates, Inc., NY, NY

Operations management, design and development of training courses, recruiting, program evaluation and budget supervision, case management, adult communications and life skills training (welfare-to-works), local and national proposal development, employee relations, organizational development and change, etc. (Relocated)

Exceeded city and state contractual goals for placements guaranteeing consistent renewal of contracts.


UNCF Career Pathways Initiative Committee Member (Lane College 2016)

NCAA Faculty Athletics Representative (Lane College 2015-2016)

Nominated for Faculty of The Year/ Lane College 2013

Teacher Education, Faculty Governance, Curriculum Development Committees/ Lane College

Snelling University Executive Training

Maxim Healthcare Services Business Operations Training

Clear Channel University Solution Based Selling Training

VIE, Inc. IT Recruiting Training (The Life Cycle of Recruiting)

AIRS Internet Recruiting Certification

OZ Enterprise, Inc. Training (IT Recruiting)

ISO 9001 Software Development Standards Bowie State University

ISO 9000-1 Software Standards Project- Bowie State University

Outstanding Employee Service Award/Curtis & Associates

Board of Directors-Member /Bell's Educare Daycare & Pre-School 2004-2007


Federal/State Regulations: AAP, EEO, OFCCP, FLSA, NLRB, WARN, Immigration, etc.

Operating Systems: UNIX, Windows 98/2000/XP

Software/Databases: Santrax, Hometrak, PeopleTrak (HRMS) ACT Premium for Workgroups, EMPACT, Visio, Infomax/Carekeeper (HRMS), VividNet (HRMS), Resumix, CPAS, MS Office Suite, TAPSCAN, MeidaStar, Reachmaster, Columbine, SIEBEL, Lightbridge, WebAxe, PIT

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