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Sales Operation, SFDC

Location:
United States
Posted:
October 14, 2016

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Resume of Sundara Radhakrishnan

Sundara Radhakrishnan

***** ********* **. *******.**.94539

408-***-**** Cell acw133@r.postjobfree.com

Senior Business Systems Analyst

PROFILE

Forward thinking IT Professional over Ten plus years of information system development experience focused on Finance, Manufacturing and Sales cloud based enterprise business applications. Successfully project managed and implemented large scale projects in Order to Cash, Procurement to pay, advance supply chain and custom application development. Key skill set includes Project Management, Strong functional and technical knowledge of SALESFORCE, Oracle EBS, Master data management, conduct Testing methodologies, collaborate with Process owners, Data Governance, Salesforce Data management and extensive implementation knowledge of Cloud based tools including Bigmachines, Jitterbit, DemandTools, JIRA EXPERIENCE HIGHLIGHT

IT Project Management Leadership: Achieved and proven track record for team building, Project road map, aligning the IT support process, adoption of AGILE and Waterfall methodology and ROI on new technology improvement

Business Application: Implemented ERP applications using Oracle for large scale companies like Cisco, WebEx, Intuit, Vmware. Also having extensive experience in Post production support, month end close process and BI reporting, Internal and External IT SOX audit process, cloud based applications etc.

Integration speciality: Successfully completed 3 major mergers and acquisition projects including internal oracle integration as well as to external SAP systems. Worked extensively on third party tool inbound and outbound integration with Oracle, functional testing automation using Test director, Quoting tools using Big machines,data management tools using Jitterbit, demand tools, Sales and Marketing automation tools including Marketo, InsideSales,Discover org Oracle EBS:10 Plus years of experience in development and support of EBS in different areas including quote to cash and Procure to Pay modules using various versions including R12. SFDC Data Management: Executed successful Data Migration and Data merge of three external company SFDC data with HP Salesforce data. Hands on maintaining data quality, integrity and health check of master data, de duplication effort and data clean up SKILLS

Oracle Forms, Reports, Discoverer tools, PLSQL

UNIX shell Programming, Administration in JIRA, Salesforce, Big-Machines, Demand Tools. Jitterbit,$Universe Schedulers, Quality centre tools Oracle Application Administration, OM, AR, AP, GL, FA, Contracts, INV EDUCATION & CERTIFICATIONS

Bachelors in Computer Engineering

ITIL Certified Professional

Trained in Agile Methodology

Big Machines BLUE Belt Certified

Salesforce ADM 201 Certified Administrators

Oracle Certified Professional

Status: US Citizen

References: Available Upon Request

Resume of Sundara Radhakrishnan

WORK PROFILE

Bromium, Cupertino Jun.15 – Till Date

Sales Operations

Responsible for leading design, architecture, development, and ongoing support of enterprise Salesforce.com platform that supports internal sales organization. Worked closely with the sales and marketing business partners to lead and develop scalable solution to all to CRM projects. Managed cross functional teams and improved the CRM integrations with different systems to support business processes, on-going daily support including on-boarding, account assignment process, territory alignment and administrative needs of sales users. Designed and configured customized solutions for professional service automation,Approval processes in opportunity management, quote approval process, custom validation rules, custom workflows, custom applications, triggers, perform database de-duping and clean up procedures, develop reports, dashboards, process that continuously monitor data quality and integrity. Responsible for monthly training of the sales team on the business applications, educate business on process, change management (release) process to develop and implement new applications and updates to existing applications.

ARCSIGHT –HP Software, Cupertino CA July.10 – May 2015 Sr Business Analyst –Application Support

Align business strategies and IT capabilities, supporting manufacturing and financial planning. This includes business analysis, people management and project management services in the areas of Oracle Financials, Enterprise Reporting, CPQ and Salesforce Merger and Acquisition As a project lead Managed Oracle ERP system for the internal finance group, supported the IT organization on administrating the business critical applications. As Core team member involved in transformation of Legacy finance data to SAP System, implemented and Supported big machines quoting tool, Managed Master data for multiple salesforce instances, migrated data between various organizations to the HP SFDC tool. Worked on business requirements gathering, designing and Configured quoting system for SAAS based CPQ tool big machines. Responsibility includes monthly configuration changes based on new product introduction, weekly price and contract and FX rates data interface and support end user request.

Project execution conducted in the Master data Management activities includes maintain the Data Quality and Data Cleansing for the Salesforce data, Weekly syncing the Master data to SAAS Applications, ETL development, data-integration and testing, design the Data Acquisition, Transformation,data integrity and frequent deduplication efforts. Provided on-going leadership and guidance to all IT business applications. Transformed a

“transactional” IT relationship with business functions to a partnership and advisory role. Championed several data analysis and reporting projects, including a companywide enterprise data warehouse initiative, tools for ad-hoc analysis like demand tools and building and maintaining predictive analytics models for accounts receivable, quality control, social media and consumer marketing initiatives.

Resume of Sundara Radhakrishnan

CISCO Systems, San Jose CA Sep.09 – Jul.10

Project Lead - R12 Implementation

Led a cross functional team to define standards and the migration process for customizing Oracle ERP functions. Managed patching cycles from a technology perspective. Liaised with the development and DBA teams to ensure that the right set of patches were being worked on and tested

As a Tech lead in the R12 implementation, managed complex patching process, day to day technical resolution during normalization period. Also responsible for Monthly release changes, addressing finance close issues, managing customizations, defects and issues tracking. Managed the Proactively the Day to day Cases internal as well as external during project normalization; Conducted UAT Planning and coordination for the Monthly releases Leading the technical team assisting and overseeing customization, defects and issues tracking. Interact with cross functional team to estimate the impact and risk analysis. VMWARE, Palo Alto CA

Senior Business Analyst Aug. 07 – Sep.09

As a Core member of the IT organization achieved the business roadmap deliverables in iexpense system rollout, Asset stabilization, subsidiary rollouts of finance modules and automation of functional testing tool using Test Director. Actively participated and lead efforts to perform UAT and maintained alignment of program scope with strategic business objectives. Actively participated and lead efforts to perform UAT and maintained alignment of program scope with strategic business objectives. Developed and architected internal SOX controls and assisted the IT audit team on the monthly basis

Managed proactively IT release deliveries with development team and alignment the Company business process goals. Implemented Functional testing Automation tool using Test director Developed Order to Invoice reconciliation process for the Month end and Quarter end close Developed various management reports and audit reports to support the GL and FA Team using discoverer tool

WEBEX-Cisco, Santa Clara CA Nov.05 – Jun.07

IT Project Manager – Operation Support

Worked as senior project architect delivered major initiatives like COA Conversion, Bill Presentment Relizon rollout, Advance collections Order to Cash reconciliation process and WebEx One Merger.

Designed major process like Order to Cash reconciliation process, Daily customer interface process, Mass write off, Collector Assignment and segmentation in Collection module Responsible for the deliverables for major initiatives like COA Conversion, Bill Presentment Relizon rollout, Advance collections Order to Cash reconciliation process and WebEx One Merger. Developed financial reporting schemas for COGNOS reports, Custom Tax loading process and automated invoice processing.

Consistently successful in managing offshore team and delivering large-scale projects from initiation to post-implementation on schedule.

Resume of Sundara Radhakrishnan

INTUIT, Mountain View CA

Senior Oracle Application Consultant Sep.05 – Nov.05 Worked as core team member in Order Channelling project, developing solution for the handling the peak volume of Transactions during tax period. Developed custom programs for Paymentech file generation, Reply file processing, and Batch reply file processing, receipt creation for credit card payments and refund process for credit card transactions. EZ Commerce, San Jose CA Jun.97– Aug.05

Project Lead

Worked as Project Support Lead in the worldwide Cisco ERP Finance organization dealing day to day user requests, bug fixing and enhancement of programs and reports in Oracle AR, AP, PO, FA and GL modules. Key team member in resolving critical month end close process, revenue reporting, Job scheduler conversion, Internal and External SOX Audit and 11i implementation

Worked as a technical consultant on mission critical EBS implementation clients including ON- Command Video Corporation CA, Gaylord Entertainment TN, Hitachi Data Systems, Walt Disney Consumer Products CA and Jostens. Developed major projects like average to standard cost conversion, Finance metrics dashboard, in house document printing process, Deal accounting system for HDS, allocation and allotment customization of Disney art classic division, Custom MRP workbench, custom reporting and process using oracle tools Abroad Experience

Programmer Analyst May.93– Jun.97

Worked as a development team staff, responsible for onsite support of foreign exchange software installed in major banking industries. Developed Modules included interbank transactions, customer forward contracts, investments and borrowing, currency flow track using oracle forms and RPT. Successful Implementations of FEXPAK Software includes major Indian Banks like ICCI, Dena and UBI

Worked as Program Systems Analyst for Chartered Semiconductor Manufacturing Singapore implemented oracle finance and manufacturing application involving legacy data conversion, development of new custom module for sales forecasting post-production issue fixes and enhancements using oracle tools



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