Louvenia Mitchell ****Flat Shoals Rd Apt #****
Union City, Georgia 30291
( 7 7 0 ) 7 5 6- 9 0 9 9 l o u v s t a r r @ g m a i l . c o m
SUMMARY
Friendly and enthusiastic Criminal Justice Major, Psychology Major with 30+ years of experience in customer service. Proficient in growing key customer relationships. Represent establishment with friendly professional demeanor at all time.
SKILLS
Strong Leadership skills
Ability to multitask and pay close attention to details
Problem solving skills and the ability to deal with difficult people
Ability to manage stress
Excellent verbal and written communication skills
Interpersonal skills, initiative, and a strong work ethic
Ability to read and comprehend difficult material
Work effectively with team members
Speak effectively in group settings
Approach problems from multiple perspectives
Ability to read, understand and apply policies and standard procedures
EXPERIENCE
Jackson Hewitt Tax Service, Union City, GA Call Center Representative 12/2012 – 04/2015
In-bound/outbound calls on multiple phone lines.
Outbound calls soliciting business.
Conduct client or market surveys and obtain information about potential customers.
Schedule appointments for Tax Preparers to meet with prospective customers.
Metro State Prison, Atlanta, GA, Correctional Officer 06/1996 – 08/2010
Maintain order, discipline, and security within assigned areas in accordance with rules/regulations,
Respond to emergencies, i.e. fire and escapes.
Supervise inmate activities; provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other.
Restrain, secure, or control offenders; perform searches of inmates and quarters to locate contraband items and prevent escape.
Document logbooks; complete forms or reports.
Naval Postgraduate School, Monterey, CA Purchasing Agent 1105 GS7/4
Communication with primary source of government suppliers for purchase and services
Reduced supply budget by using COD, Blanket purchase Agreements, Purchase and Delivery Order
Negotiate contracts with suppliers.
Locate vendors of materials, equipment or supplies.
Interview vendors to determine product availability and terms of contract.
Prepare and process requisitions and purchase orders for supplies, equipment and service
Prepare bid awards requiring Supervisor approval.
Analyze market and delivery systems to assess present and future material availability.
Participate in the development of specifications for equipment, products or substitute materials.
Review, evaluate, and approve specifications for issuing and awarding bids.
U.S. ARMY, Administrative Specialist, 07/1976 – 11/1979
Sort and distribute mail; Scan, fax, file and shred documents; answer multiple phone lines.
Implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.
Communicate with customers, employees, disseminate or explain information, and address complaints
Review files, records, and other documents to obtain information to respond to requests.
Education
06/2009 - 09/2013 Ashford University, Clinton, IA
(Dual degree) Bachelors - Criminal Justice - Psychology
1976–1979 U.S. Army School, Fort Benjamin Harrison, In. Office Administration, SP4
1971–1975 Carver High School, Columbus, GA Diploma - College Prep Courses