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Customer Service High School

Union City, Georgia, United States
$12 - $15 hour
October 14, 2016

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Louvenia Mitchell ****Flat Shoals Rd Apt #****

Union City, Georgia 30291

( 7 7 0 ) 7 5 6- 9 0 9 9 l o u v s t a r r @ g m a i l . c o m


Friendly and enthusiastic Criminal Justice Major, Psychology Major with 30+ years of experience in customer service. Proficient in growing key customer relationships. Represent establishment with friendly professional demeanor at all time.


Strong Leadership skills

Ability to multitask and pay close attention to details

Problem solving skills and the ability to deal with difficult people

Ability to manage stress

Excellent verbal and written communication skills

Interpersonal skills, initiative, and a strong work ethic

Ability to read and comprehend difficult material

Work effectively with team members

Speak effectively in group settings

Approach problems from multiple perspectives

Ability to read, understand and apply policies and standard procedures


Jackson Hewitt Tax Service, Union City, GA Call Center Representative 12/2012 – 04/2015

In-bound/outbound calls on multiple phone lines.

Outbound calls soliciting business.

Conduct client or market surveys and obtain information about potential customers.

Schedule appointments for Tax Preparers to meet with prospective customers.

Metro State Prison, Atlanta, GA, Correctional Officer 06/1996 – 08/2010

Maintain order, discipline, and security within assigned areas in accordance with rules/regulations,

Respond to emergencies, i.e. fire and escapes.

Supervise inmate activities; provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other.

Restrain, secure, or control offenders; perform searches of inmates and quarters to locate contraband items and prevent escape.

Document logbooks; complete forms or reports.

Naval Postgraduate School, Monterey, CA Purchasing Agent 1105 GS7/4

Communication with primary source of government suppliers for purchase and services

Reduced supply budget by using COD, Blanket purchase Agreements, Purchase and Delivery Order

Negotiate contracts with suppliers.

Locate vendors of materials, equipment or supplies.

Interview vendors to determine product availability and terms of contract.

Prepare and process requisitions and purchase orders for supplies, equipment and service

Prepare bid awards requiring Supervisor approval.

Analyze market and delivery systems to assess present and future material availability.

Participate in the development of specifications for equipment, products or substitute materials.

Review, evaluate, and approve specifications for issuing and awarding bids.

U.S. ARMY, Administrative Specialist, 07/1976 – 11/1979

Sort and distribute mail; Scan, fax, file and shred documents; answer multiple phone lines.

Implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.

Communicate with customers, employees, disseminate or explain information, and address complaints

Review files, records, and other documents to obtain information to respond to requests.


06/2009 - 09/2013 Ashford University, Clinton, IA

(Dual degree) Bachelors - Criminal Justice - Psychology

1976–1979 U.S. Army School, Fort Benjamin Harrison, In. Office Administration, SP4

1971–1975 Carver High School, Columbus, GA Diploma - College Prep Courses

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