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Executive Administrative Asistant, Customer Service, Problem-solving

Edison, New Jersey, United States
October 14, 2016

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Linda D. Armstrong

Edison, NJ - 732-***-****

Qualification Summary

Experienced Administrative Professional able to support the executive leadership team with top organizational

and analytical skills. Self-starter with strong customer service and problem-solving capabilities and attention to detail. Motivated with a high level of integrity; able to multitask and adjust to changing priorities. Proactive and solution minded. Certified Microsoft Office Specialist (MOS).

Education, Certification & Training

Bergen Community College - A.A. program, Liberal Arts, GPA: 3.8

Computer Insight Learning Center - Microsoft Office Specialist Certification, 2010 - 2011

Katharine Gibbs – Graduate, Secretarial Science


Word, Excel, PowerPoint, Outlook, Lotus Notes, Access, ARIBA, Visio, WebEx, Concur

Professional Experience

Contractor – Sr. Admin. Asst. – Support Mgmt. team with Office Administration

AHM (Advanced Health Media), New Providence, NJ (Officeteam) 08/2016 – 08/2016

Anadigics, Warren, NJ (Vaco) ` 01/2016 – 03/2016

Sr. Administrative Assistant to VP, Human Resources /General Counsel

Support with merger acquisition /SEC filings; Attend HR meetings, take notes, follow-up on action items

On-Call Contractor for short-term assignments (Officeteam / Kelly) 2015

Inventiv Health Clinical, Princeton, NJ – Contractor 09/2013 – 09/2014

Grants Administrator

Maintained a centralized tracking system of all Study agreements/contracts, issues and communications

with internal and external sources regarding the contract / budget status.

Administered vendor site payments including pass through expenses/IRB and start-up fees. Generated Investigator payment requests and submit to Finance with supporting documentation.

Johnson & Johnson, New Brunswick, NJ 06/2012 – 08/2012

Sr. Administrative Assistant

Supported 2 Directors & team with heavy calendar management.

Coordinated Int’l travel and expense reporting;

Created reports in Word /Excel; took notes for web-conferencing int’l team meetings.

Metlife, Morristown, NJ 04/2011 – 05/2012

Executive Assistant – Compliance /Legal

Administrative support to VP, AVP, directors and team of 30 with office administration.

Investigated department’s invoice processing, saving $3,000 in budgeted expenses.

Coordinated weekly Compliance team meetings; took notes and followed up on action items. Coordinated weekly Suspicious Activity Report and monthly Exclusionary meetings to record and update current findings.

Created PowerPoint /Excel presentations for quarterly Risk Management /Audit Committee meetings.

Bristol-Myers Squibb, Lawrenceville, NJ 2005 – 2009

Executive Assistant - Corporate Financial Reporting 2008 – 2009

Administrative support to Corporate Financial Reporting, Technical Accounting including Securities and Exchange Commission (SEC) filings. Managed calendar for 3 executives, handled email inquiries and meeting updates.

Quickly and accurately processed financial reporting for SEC submissions. Collaborated with the financial team to provide expertise in Microsoft Word formatting that saved time and increased efficiency for SEC final presentation.

Created templates for forms 10K and 10Q quarterly and annual filings. As a result, reduced the time to accomplish the filings by 30 hours annually.

Devised new budgeting system; reduced payment processing time by 45% via ARIBA/SAP.

Linda D. Armstrong

Edison, NJ - 732*-***-****

Bristol-Myers Squibb, Lawrenceville, NJ 2005 – 2009

Project Administrator - Central Clinical Operations 2006 – 2008

Served as liaison for client hotline for multiple clinical teams. Promoted efficiency and communication between clinical team and offsite manager for resolutions to Severe Adverse Events (SAEs) by monitoring and processing within a 24-hour turnaround, updating shared database and filing documentation.

Increased customer satisfaction by 50% by listening with sensitivity to clients’ concerns, promptly reaching out to the appropriate person for response with documentation.

Bristol-Myers Squibb, Lawrenceville, NJ 2005 – 2009

Executive Assistant – America’s Sales Team 2005 – 2006

Provided extensive calendar management and international travel arrangements for VP of sales team. Acted as written and verbal liaison with management team for client updates.

Reviewed/processed expense reporting to ensure guidelines were followed.

Coordinated logistics for monthly international team meetings and bi-annual full-staff meetings for 100+ team members.

Roche, Merck, Novo Nordisk, Verizon, GE Healthcare 2002 – 2004

Executive Administrative Assistant, NJ – Contractor (Adecco, Kelly)

Support team with calendar mgmt., expense reporting, travel coordination, documentation with

Microsoft Office applications.

Telcordia Technologies, Piscataway, NJ 1998 – 2002

Executive Assistant - Customer Care & Billing

Administrative support to Vice President and team of 90 employees.

Managed Vice President’s calendar during business travel abroad delegating important follow-ups to staff managers for prompt, documented resolutions.

Coordinated and prepared logistics for management team meetings integrating departmental reports to slide presentations; followed up on action items.

The Dun & Bradstreet Corporation, Murray Hill, NJ 1996 – 1997

Executive Assistant – Human Resources - Benefits

Supported Vice President / Benefits Managers; composed reports and correspondence for D&B employees worldwide. Implemented reports for department projects/timelines based on bi-weekly team meetings that saved time and efficiently organized projects.

Communicated with sensitivity to employees’ benefit queries to reach a resolution. Researched concerns with department team and responded within 24 hours.

PNC Bank, Edison, NJ 1993 – 1996

Executive Assistant – Human Resources, Benefits / Pension

Administrative support to 2 VPs and Customer Service to employee retirement community.

Listened with sensitivity to retiree queries concerning healthcare benefits to reach a resolution. Researched concerns with department team and responded within 24 hours.

Designed Excel spreadsheets (with formulas) for 401(k) for Executive team meetings.

Created brochures for employee benefits based on research and team meetings.

Aetna Health Plans Of New Jersey, Woodcliff Lake, NJ 1983 – 1993

Executive assistant to President and CEO

Supported the CEO and Board of Directors and oversaw office administration. Transcribed correspondence with few errors and quick turnaround. Attended quarterly Board of Directors meetings, taking notes and board resolutions verbatim for CEO.

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