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Customer Service Maintenance

Saint Charles, Missouri, United States
October 14, 2016

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Mark Mahurin

**** ***** ***** **..

St. Peters, MO 63376


GM Wenzville, Mo. 01/2014-present

Load and unload up to 20 trucks per night plus oversee dock times for 18 doors. Re arrange and re schedule appointment times as drivers are late or material is running late. Relieve co- workers as needed for breaks etc. Drive a fork lift all shift. Keep tabs on inventory and its accuracy.

TNI Transportation, St. Louis, MO 01/2013-01/2014

Fleet Manager


Oversaw 60 drivers on a daily basis. I was responsible for routing drivers, dispatching drivers, oversaw all truck maintenance, as well as trailer maintenance. I also oversaw drivers' hours of service, set up fuel purchases, and worked any breakdowns drivers may have had. I dispatched emergency road service when needed. I also entered their daily progressions on our AS400 software. I ran reports on a daily basis on driver's driving violations. I posted loads on dat360 as well as ITS (Internet Truck Stop). I also was responsible for customer service and speaking to shipping and receiving at all pick up and deliveries. I also went over driver's logs and counseled them on their violations.

Wild Horse Transportation, Sikeston, MO 07/2007-01/2013

Operations Manager


Oversaw day to day operations. I supervised and directed 25 employees (plus 50 drivers). I managed all maintenance on our facilities, trucks, and trailers. I ran a weekly report of fuel mileage, preventive maintenance as well as regular scheduled maintenance. I was in charge all safety, OSHA and DOT regulations. I put all company policies into place and enforced them. I implemented all employee reviews. I also supervised all transfer docks, warehouse and personnel contained therein. I was in constant contact with our customers. I also established all of our outside vendors as well as contractors. I negotiated all outside and employee contracts as well as freight rates. I was responsible for securing all licenses, permits, and the fuel program. I had a monthly and yearly budget to abide by. I had final say in all matters related to payroll. We were a 48 state carrier. We hauled oversize, cars, and dry freight. I managed all routing. I was in a supervisory position over the safety department and all of said functions of that department. I was responsible for all recruiting, hiring and when necessary, termination of all personnel. I was under strict time management guidelines.

Rhino Transportation, St. Charles, MO 01/2000-07/2007



I ran all day to day operations associated with company. I scheduled all maintenance as well as running the safety department. I was solely responsible for all hiring and termination of employees. I had constant contact with all customers. I secured all licenses and permits, set up all vendors and negotiated all contracts. I had to create and enforce all company policies. I recruited all drivers. I had over 100 people in my employ. I set up our yearly as well as monthly budget and enforced said budget. I set up all of our fuel accounts. In addition, is managed and supervised our warehousing facility, and all maintenance of all facilities.

BRM Auto Transport 01/1998-01/2000



I was responsible for dispatching 25 drivers. I had started at a driver then moved into the office personnel. We were a 48 state carrier. I was in direct contact with our customers. I trained new drivers and established new customers.

Hawk Plastics 04/1991-01/1998

Shift supervisor/Shipping and Receiving Coordinator


I oversaw production on all shifts. I supervised 12 employees. I managed issues that would arise during my shift and troubleshot any potential issues. I did various maintenance on machines, equipment, and the facilities/building. I scheduled all shipping and receiving. I was in charge of managing UPS and Fed Ex shipments.


Kelly HIgh School 1983-1986

Amtec Truck Driving School 1989

I have used the following software extensively: MicroSoft (Office and Word), AS400, Spherical Phone System, ITS, Dat360, and Master Broker, to name a few.

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