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Customer Service Management

Lawrenceville, Georgia, United States
October 12, 2016

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**** ********** **** ******

Lawrenceville, GA 30043


Objective: To be a contributing team member where my experience and dexterity can be a significant factor in achieving mutual goals.

Cregger Company Columbia SC Apr 15 to Oct 15

Director of Purchasing

Managed a department of 5 purchasing agents. Inventory Management of 29 branch locations in 4 states-Responsible for increasing turn rate and increasing fill rate. Purchasing; Product Management-Vendor Management; Contract Negotiation; Product Sourcing; Forecasting; Rebalance/Vendor Returns; System Maintenance; Logistics; Cost Analysis; Best Purchase Practice

Mingledorffs Norcross GA Mar 10 to Oct 14

Purchasing Agent

Inventory Management-Purchasing; Product Management-Vendor Management; Negotiation; Product Sourcing; Forecasting; Rebalance/Vendor Returns; System Maintenance; Logistics; Cost Analysis; Best Purchase Practice

Total Supply, Forest Park GA Oct 04 to Feb 10

Purchasing Manager

Inventory Management-Purchasing; Product Management-Vendor Management;; Negotiation; Product Sourcing; Forecasting; Rebalance/Vendor Returns; Asian Purchasing Specialist; System Maintenance; Logistics; Cost Analysis; Marketing; IT-Network Management; Technical Service Advisor for 7 branch locations; Sarbanes Oxley compliance officer

Cingular Wireless Norcross, GA Jan 03 – Oct. 04

Contract Negotiator / Reconciliation (contracted)

Negotiating terms on lease contracts; Reconciling inaccurate equipment leases

Cost negotiation

Alltel Communication Products Alpharetta, Georgia Sept 00 - Sept 02

Senior Purchasing Analyst

Managed over 30 million dollars in inventory assets. Supervised 8 distribution centers, and over 300 retail branch stores. Purchased, managed and controlled inventory for more than 5000 SKUs. Negotiated vendor purchasing and shipping terms to increase inventory turns 30%, revenue 20%, and profit margin 15%, while reducing stock shortages and overages. Directed largest vendor and customer partnership. Pro-user of Microsoft products. Implemented many JD Edwards reports to more efficiently monitor purchasing functions.

Pameco Corporation Norcross, Georgia May 93 to Sept 00

Purchasing Agent August 1998- September 2000

Customer Service Manager March 1996- May 1998

Collections Manager August 1993-May 1996

Monitored sales performance and forecasts to more effectively purchase equipment for HVAC/R and telecommunication products.

Managed a staff consisting of six technical service advisors and thirteen customer service representatives.

Initiated branch telemarketing campaign to increase operations revenue, sales increased 20% with innovative selling techniques.

Developed and implemented Technical Service Representative training program.

Supported and resolved branch inquiries about HVAC/R functionality of parts and equipment-including replacement of parts, installation of equipment and alternate vendor sources.

Collection rate of greater than 85% on unsecured accounts.


College of DuPage Glen Ellyn, IL

Computer Skills:

Ariba, Infor, Trend, JD Edwards, Oracle, SAP, Legacy, AS400, Harbinger, All Versions Microsoft Windows and Microsoft Office.

References supplied upon request.

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