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Customer Service Microsoft Office

Portsmouth, New Hampshire, 03801, United States
October 12, 2016

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Donald J. Geoffrion

**** ********* **** ****: 978-***-****

Portsmouth, NH 03801

Qualifications for Director of Operation

Twenty-two years of experience in warehouse operations and transportation, including a Fortune 19 company with annual revenue of 35 billion dollars and managing union and non-union facilities. Managed operations at a 24-hour, 6-day computer room. Leverages leadership, communication, and interpersonal abilities to motivate and build teams of up to 103 personnel. Decisive and detail-oriented professional, brings demonstrated success in spearheading quality improvement efforts to streamline processes. Areas of proficiency include:

IBM AS/400 Operations Token Ring LAN Microsoft Office

Budget Administration Forklift & Power Equipment Training Training & Development

DEA & Regulation Compliance Total Quality Management

DOT Compliance

Professional Experience

Tighe Trucking 2008-Present

Transportation Director

Manage the trucking division of a privately owned 3PL warehousing and distribution company. Control a fleet of 25 drivers 22 tractors and 130 trailers. Oversee all aspects of the business including customer communication and support, P/L and budget goals, and sales.

Managed the implementation of long haul load securing procedures decreasing the empty miles on all long haul trips by 50 %.

Developed procedures to increase tractor utilization realizing a 7 % increase in equipment usage.

xpedx 2004-2007

Operations Supervisor

Managed an operation of 26 bargaining unit associates and 25 drivers for a major paper and industrial supply company. Boosted productivity by nearly 40% and a 10% gain in order accuracy.

Implemented new operational standards to improve overall gains in production.

Developed workload forecaster to help allocate manpower to the various areas throughout the operation.

Cardinal Health Inc. 2002-2003

Night Operations Supervisor

Managed an operation of ninety-nine associates and five team leads for a major pharmaceutical distribution company. Essential part of rebuilding the night operations team of front line employees and management staff. Key person in team building and associate communication sessions.

Implemented new operational processes that were developed during the warehouse wide retrofit.

Initiated closed loop communication from customer service to the warehouse staff back to the customer to improve the quality and integrity of narcotic orders shipped.

McKesson Corporation 2001

Computer Room Supervisor

Managed a 24-hour, 6-day computer room with three operators on an IBM AS/400 midrange computer. Held responsibility for supporting a Token Ring LAN with 12 PCs. Maintained and troubleshot thermal transfer, dot matrix, and high speed band printers.

Met and exceeded budget goals regarding inventory and acceptable overtime.

Created new processes for handling narcotic orders to eliminate in-house discrepancies with operations and customer service.

Cardinal Health Inc. 1994-2001

Night Operations Supervisor 1999-2001

Supervised 45 front-line employees and four team leads for a major pharmaceutical distribution company. Facilitated quality improvement meetings (CQI) with selected front-line teams and implemented streamlined operations processes. Established and maintained operations performance indicators. Issued annual performance appraisals and determined increases in compensation based on merit.

Maintained a customer reported error rate of less than 0.2% while increasing volume by over 75%.

Established and maintained operations performance indicators, improving productivity by 10%.

Operations Supervisor 1994-1999

Coordinated workflow and other logistical aspects of night operations for a team of 20 order selectors. Enforced proper procedures and company policies. Fostered a team-oriented work environment. Maintained accurate payroll and attendance records. Offered counseling sessions in response to attendance and performance issues.

Reduced customer reported errors by 50%.

Increased departmental productivity 25%.

Successfully managed operations during a bargaining unit dispute without missing a single delivery.

Development & Skills

Union Awareness Training Supervisory Skill Builders Fred Pryor Seminars

AS/400 Operations Training

Language Expertise: Fluent in Spanish

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