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Manager Customer Service

Baytown, Texas, United States
October 12, 2016

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GREGORY JACKSON Home: ***- *21-8791

Cell: 713-***-****


Accomplished Manager with experience in terminal management and supervision from plastics to steel products. Excellent technical and analytical skills that promotes critical thinking and a creative problem solving attitude. Knowledgeable in inventory control, P & L, labor control. Background vendor relations, customer service and safety. Familiar with SAP in production, purchasing and warehouse inventory.

Core Competencies

Project Management

Process Improvement

Problem Resolution

Team Leadership

Manufacturing Process


Profit and Loss

Strategic Planning

Root Cause Analysis

Health and Safety

Operating Procedures

Performance Evaluation

Professional Experience

Kinder Morgan / Watco Companies 2014 – 2016

Terminal Manager for Ferro Alloys

Managed revenue and expenses.

Controlled expenditures and labor’

Managed personnel and schedules.

Monitored and reported on air permitting limits.

Direct customer contact on multiple issues.

Guided and directed customer packaging orders.

Steel Coil Warehouse Manager

Receive shipments of customer coils

Controlled the inventory and space through consolidation.

Performed training for new hires and ongoing training.

Plastipak Inc. Houston, TX 2005 - 2013

Warehouse Manager/Transportation Manager

Manage warehouse and transportation division.

Controlled the inventory through consolidation and accuracy

Performed training for new hires and ongoing training.

Daily interaction with transportation companies for accurate shipments.

Direct contact with new and existing customer for customer satisfaction.

Raw Materials Manager

Oversaw the purchase of raw materials for manufacturing area.

Performed supply audits at customer sites for returnable materials.

Key contact with vendors on scheduled deliveries of raw materials

Direct contact with customers and vendors on the availability of materials to determine scheduling of product

Manage Return to Vendor POs (RTVPO) for defective materials

Cell Leader

Managed 9 blow molding lines responsibility for safety, labor control, equipment preventative maintenance, scrap losses and production reliability.

Developed, trained, and evaluated personnel to increase productivity from 70% to 85%

Scheduled preventative maintenance of production lines to reduce costly downtime.

Directed the installation of process improvement projects to improve efficiency

Managed processes through SAP for reliability, scrap, downtime, and preventative maintenance

Professional Experience continued:

Allergan, Inc., Waco, Texas 2002 - 2004

Production Supervisor

Assisted with the transfer of 7 molding machines from California to Waco Texas

Guided the focus of the manufacturing process through safety, quality, and production.

Develop Standard Operating Procedures (SOPs) and training syllabus for different job functions

Developed, trained and evaluated production personnel

Circle City Auto Parts, Indianapolis, Indiana 2001 - 2002

Stock Manager

Organized stock room

Handled Inventory control

Southcorp Packaging USA, Inc. 1983 - 2001

Production / Technical Service Representative

Direct contact with customers - entered orders in SAP

Advised customers on what type of container to use for products

Production Supervisor

Supervised up to 45 employees including temporary labor

Improved production efficiency by 10% through training of employees

Managed blow molding, injection molding, printing, packaging, and fluorination departments

Chairperson for labor committee - reduced labor cost by 20%

Quality Analyst

Performed testing on resins for melt index and bottles for permeation testing

Surface Modified Plastics Lead Technician

Ran control panel for the fluorination unit while doing testing on process to meet customer requirements


BS - Bachelors of Science in Chemistry, University of Indianapolis, Indianapolis, Indiana

MBA - Masters Degree in Business Administration, University of Indianapolis, Indianapolis, Indiana

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