CHRISTIANE DAVIS acw0w9@r.postjobfree.com

**** ******* **** **., ********, GA 512-***-****

HUMAN RESOURCES MANAGEMENT

Human Relations Client Services Business Operations

Reliable, dependable, and top-performing Human Resources Manager/Director with a proven record of consistency and excellence. Ethical, trustworthy, business minded professional noted for efficiency, tact, sound judgment, and flexibility. Possess strong organizational skills, with the confidence to take initiative, execute strategy, and get others to buy in. Leader with demonstrated proficiency in active listening, critical thinking, and problem solving. Enjoy extensive knowledge of legal terminology and business principles. Thrive on new assignments and demonstrated expertise in:

On-Boarding

Training and Mentoring

Team Building

Customer Satisfaction

Records Management

Verbal/Written Communication

Staffing and Recruiting

Idea Generation

Talent Retention

Strategic Planning

Conflict Resolution

Compliance

EDUCATION

Master of Business Administration, Human Resource Management, University of Phoenix, Phoenix, AZ 2009

Bachelor of Science in Business Management, University of Phoenix, Phoenix, AZ 2001

PROFESSIONAL EXPERIENCE

OFFICE MANAGER HUMAN RESOURCE MANAGER 1996–Present

UAW Legal Services Plan, Atlanta, GA

Initially hired to reduce turnover and efficiently manage support staff in high volume law office. Lead recruiting, screening, interviewing/selecting, and on-boarding office employees. Set goals/objectives and provide daily oversight/direction for up to 10 support staff. Provide exemplary continuous training, periodic/annual performance reviews, and employee recognition/ongoing communication. Monitor and prepare work schedules and assignments, identify problems, research solutions, and make effective decisions to promote company growth and staff harmony. Manage leave/attendance, coordinate overtime, and facilitate submission of employee documents. Coordinate with corporate personnel regarding staff work issues. Create cost effective methods to manage office with time saving strategies and efficient utilization of resources. Audit files, generate weekly/monthly reports, process invoices, and maintain support for all computers. Upgrade and install software as needed. Manage case management system to ensure compliance to standards. Follow up/resolve client complaints through negotiation, persuasion, and conflict resolution. Significant career achievements:

Managed documentation for thousands of cases (wills, probate, deeds, and advanced care directives).

Lowered staff turnover 100%.

Turned around completed cases 25% faster, with 40% fewer complaints.

Witnessed, notarized 1500 files/year.

ADDITIONAL PROFESSIONAL WORK EXPERIENCE

CEO, Declutter Bugg, Lithonia, GA (2010–2013)

Founded own organizing service; managed entire business enterprise.

TECHNOLOGY CERTIFICATION

CMS MS Word MS Outlook MS Excel MS PowerPoint Internet Email Notary Public, DeKalb Co, GA