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Director, Adminstration & Lead Development

Purcellville, Virginia, United States
October 12, 2016

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Lovettsville, VA ***** 703-***-**** LinkedinURL

Dynamic and performance-driven administrator with robust organizational, customer- service, and communication skills

Dedicated professional who always exceeds expectations, regardless of the challenges faced. Provide meticulous attention to detail as a dependable team player and effective communicator. Customer service-oriented with acumen for solving problems and working well under pressure. Energetic, patient and diplomatic in all interactions. Known for quality and timely completion of projects. Recognized for driving efficiency improvements to office systems, workflow, and processes. Microsoft Office Database management Project Management Training Client Relations / Retention


HOMEACTIONS, Potomac, MD 2016 – Current

Director, Administration

Manages daily activities of operational sales support function. Performs a variety of tasks.

Manages sales pipeline in NetSuite (CRM), ensuring accurate, up-to-date reporting.

Manages lead team, leveraging knowledge of leadership and development.

Manages CRM database, ensuring accurate customer and prospect information for sales team.

Generates marketing lists for lead and sales team to proactively contact. THOMSON REUTERS, Chicago, IL 2012 – 2016

Supervisor, Sales Support

Oversaw workflow of all business processing including preparation of reports, charts, and other statistics to support and direct sales department. Initiated and tracked orders to completion.

Managed sales pipeline in NetSuite (CRM), ensuring accurate, up-to-date reporting.

Established and maintain demographic lead campaigns, generating leads for sales team.

Performed quality control of all estimates and sales orders and processed customer invoices, ensuring product selection, pricing, and contract terms.

Made collection efforts on past due customer accounts, recovering potentially lost revenue.

Collaborated with sales and marketing, defining business processes and information flow requirements and initiating changes as necessary to provide solutions. BIZACTIONS, Potomac, MD 2005 – 2012

Executive Assistant to the CEO

Completed broad variety of administrative tasks including managing active calendar of appointments; completing expense reports; and arranging detailed travel plans, itineraries, and agendas.

Utilized communicate skills, preparing and editing correspondence, reports, and presentations.

Provided communications with internal departments; demonstrating leadership to maintain credibility, trust, and support with management staff.

Hired and managed lead and database teams, leveraging knowledge of leadership and development.

Aided marketing director with lead generation and list development, increasing leads for sales representatives.

Created CRM user manuals and trained employees and partners, increasing knowledge of application functions.

Administrated CRM, customizing application to gain ability to capture needed / requested information.

Maintained database of products offered and pricing structure, to ensure most current offerings are available.

Developed and effectively presented analytically sound recommendations, supporting effective business decision-making.


NetSuite Salesforce

Microsoft Word Microsoft Excel

Outlook Access

WordPerfect PowerPoint

NetSuite ATS (Alternative Telephone Service) JIT

MACS (Mail-Order and Cataloging System) Macintosh VOLUNTEER EXPERIENCE

Dedicated and motivational Girl Scout Leader for 10 years

Encouraged girls to develop strong self-confidence and leadership skills

Mentored troops of all ages

Aided troops in preparation of annual Girl Scout cookie sales

Secured parent involvement and participation in activities

Arranged and organized community-service events for girls

Member, International Lion’s Club

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