Customer Service Sales
Resume:
John Theisen
Clermont, FL 34711
**********@*****.***
OBJECTIVE:
Obtain a challenging leadership position in which I can apply creative problem-solving and sound management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
SKILL HIGHLIGHTS:
Operations Management Relocation Logistics Project Management
Warehouse Management Process Improvement Personnel Management
Inventory Management Quality & Safety Management Project Planning
Account Management Asset Management Customer Service
Recruitment Budget Forecasting P & L Management
Microsoft Office Customer Relationship Management (CRM) Sales Force Software
EXPERIENCE:
United Van Lines, Suddath, Orlando, FL 11/2014 to 10/2016
Commercial Sales Executive
Responsible for the development of new business including commercial and corporate relocation.
Effectively manage new and existing accounts by providing exceptional customer service, project planning and onsite project management.
Prepare competitive proposals with detailed relocation scope, plan, and pricing for new business customers.
Perform meticulous surveys to ensure accurate estimates.
Graebel Van Lines, Orlando, FL 6/1989 to 11/2014
Commercial and Residential Sales Executive (2 years)
Generate new commercial and residential business in Central Florida.
Retain long-term accounts by providing excellent customer service and creative solutions to challenging projects.
General Manager (2 years)
Lead the efforts of the Sales, Operations, Customer Service, and Warehouse Managers to effectively utilize organizational resources, minimize loss, and maximize profit.
Oversee daily activities of approximately seventy-five staff members and contract employees.
Develop sales goals, yearly budget, and process improvement plans.
Responsible for employee performance reviews and performance improvement plans.
Conduct weekly meetings among branch managers and sales team to promote team-building and employee satisfaction.
Operations Manager (11 years)
Manage shipping and receiving logistics, ensuring timely and safe delivery of household and commercial goods.
Ensure the accuracy of warehouse inventory, scheduled deliveries, and invoicing.
Responsible for upholding the highest standards of safety involving facilities and equipment in accordance with organizational and state regulations.
Recruit and retail short and long haul interstate drivers with qualifications aligned with the organization’s mission and vision.
Serve as direct report for all service providers, drivers, dispatcher, vendors, and warehouse manager.
Project Manager (2 years)
Collaborate with sales team and implement various project plans from commencement to successful completion.
Conduct preliminary meetings with customers to review relocation scope and plan.
Supervise performance of onsite crews, ensuring project efficiency and quality.
Independent Contractor, Owner-Operator (8 years)
Perform commercial and residential relocation services, implementing the highest level of customer service.
Maintain driver records in compliance with safety and DOT regulations.
CERTIFICATIONS:
International Office Moving Institute, Certified Office Mover, 2015
Valencia College, Certified Emergency Medical Technician, 1994
Florida State Fire College, Cause & Origin, 1994
Mid-Florida Tech, Certified Firefighter, 1992
AWARDS AND ACKNOWLEDGEMENTS:
United Van Lines, Suddath: Ranked #4 out of a national sales force of 42 for highest sales, June 2016.
Formal Presentation: Cost Savings and Minimizing Employee Downtime, Florida Association of Physical Plant Administrators, 2012.
Graebel Van Lines: All-Star Fleet Top Independent Contractor, 1999.
Orlando Police Department: Good Citizenship Award, 1992.
PROFESSIONAL MEMBERSHIPS:
Business Network International (BNI), Leadership Team
National Association of Industrial and Office Properties (NAIOP), Membership Committee Officer
Building Owners and Managers Association (BOMA), Membership Committee Officer
Commercial Real Estate for Women (CREW)
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