Mary B Bottini

**** ******** **. **. ***** Missouri 63129 Phone: 314-***-****

Email: acw0v3@r.postjobfree.com

Receptionist

Customer Service Expert N MS Office “Power User” N Verbal Communicator

Key Skills

Office Skills:

Telephone & Front Desk Reception n Customer Service n Filing

Database & Records Management n Administrative Support

Reports & Spreadsheets n Complaint Handling n Data Entry

Computer Skills:

Word n Excel n Outlook n Windows Vista/XP - Windows 10

PROFESSIONAL EXPERIENCE

EXPEDIA CRUISESHIPCENTERS (St. Louis, MO) n Certified Travel Consultant, 6/15

nExcelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

nDemonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of accounts.

nConsistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

GLOBAL FOODS MARKET (Kirkwood MO) n Meat Wrapper, 6/12 to 5/15

nServed the customer’s request, efficiently, and provided prompt, courteous and knowledgeable assistance. I was the person whom was called upon to answer calls when the buzzer was rung for assistance. We worked with 50 different countries. For their food source.

nWhen I started working for GFM, the meat room was a mess! Dirty, and unsanitary! I was like white tornado! I cleaned up the meat room. Did great improvements. I made signs for our meat case, so different countries could relate too, and understand. I love making signs and laminate. I did a lot of these “personal effects” at home with no cost to GFM. I did get commended on my work.

nI am a people person. Whenever I visit GFM they are always asking me to come back and work.

nMy reason for leaving was pay and hours.

EDUCATION

ST. ANTHONY HIGH SCHOOL (St. Louis, MO)

UAW TRAINING CENTER 1998 – 2007

This was where I learned Computer training etc.