Objective
An Administrative position focusing in Client Relations / Customer Service and Community Service
Profile
Detail-oriented, reliable and success driven with 8 years administrative experience in a customer service environment
Strong background performing office and clerical duties
Work well independently or in a team.
Highly organized, analytical thinker with strong communication skills
Superior attention to detail, can work under pressure and effective in meeting deadlines.
Proficiency in using Microsoft applications such as Word, Excel, PowerPoint skills Project and other designs applications like Adobe Photoshop
Qualification Summary
Administrative Skills
Open, sorts and managed mails and faxes
Answered and transferred phone calls courteously to a designated person in-charge to address inquiries of the clients
Organized the message board, to communicate easily and efficiently all the information that the internal and external clients need to know.
Organized files and sort it according to dates, names and departments
Greeted clients politely, to better communicate and understand their needs
Ensured the safety is always first, by making sure that all the safety hazards or cautions are properly applied and implemented
Ensured that every small and big details are taken cared off when closing the Centre and made sure that everything was organized and ready for the next day operation
Performs other duties as needed
Data Entry/Computer Skills
Keyed T1 information of individual tax payers
Keyed in all the day to day updates like the keys, van, bus pass, field trip and all the binders that we use in a daily basis
Ensured that the hours of the Youth attendees for the Youth Program are properly listed
Putting together clients profile for easy access in Clients validation in Icare Prepared weekly all staff schedule
keyed in all the new clients profile for Immigration Icare reporting
Format and prepared reports with tables, charts and presentation
Troubleshoot basic errors on the computers
Prepared database of all the clients info using the MS Access
Communication Skills
Explained and interpret the company’s regulations, policies and procedures
Prepared written communications and correspondence
Maintained an excellent networking skills and able to establish professional relationships in and outside of the workplace that can be helpful to the employer
Customer Service Skills
Emphasized strong service orientation to provide customers and clients with the answers they need
Prepared and set appointments on behalf of the clients and customers when requested to do so
Ability to really listen to the customers to provide an “extra mile” service
Research Skills
Put together and effectively communicate the findings of research orally or in writing for company’s use
Conveyed effectively all information and making sure that research reports utilized by a company’s executive officers in such a way that the executive can use the information when needed
Presentation Skills
Provided the company a detailed account of the research findings through oral presentations.
Equipped with public speaking skills and knowledge of how to put together effective audio and visual presentations
Informed employees regarding changes in company policy or important company decisions
Financial Experience
Handled Accounts Payable and Accounts receivable
Processed Invoices, travel claims
Processed cash reimbursements
Knowledge of the Sage Simple Accounting
Employment History
Administrative Assistant/ Receptionist January 2014-present
NEEDS Inc. Winnipeg, MB
Data Entry Clerk April 2013-present
Winnipeg, Tax Centre Winnipeg, MB
Material Assistant/ Production Coordinator May 2009-April 2013
New Flyer Industries Winnipeg, MB
Autopac CSR December 2007-January 2014
Weston Travel & Insurance Agency Ltd. Winnipeg, MB
Assistant Store Manager September-December 2007
EB Games Canada Winnipeg, MB
Customer Service Representative July – September 2007
Archway Marketing Services Winnipeg, MB
Executive Assistant 2006-2007
CUL Warehouse Store Philippines Manila, PH
Administrative Assistant / Admin In-Charge 2001-2006
Pricesmart Membership Shopping Manila, PH
Education Background
Bachelor of Science in Commerce Major in Business Management June 1994-March 1998
San Sebastian College Recoletos- Manila Manila, Philippines
Volunteer Experience
Support Help February 2010
Siloam Mission Winnipeg, MB