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Customer Service Administrative Assistant

Winnipeg, Manitoba, Canada
October 12, 2016

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An Administrative position focusing in Client Relations / Customer Service and Community Service


Detail-oriented, reliable and success driven with 8 years administrative experience in a customer service environment

Strong background performing office and clerical duties

Work well independently or in a team.

Highly organized, analytical thinker with strong communication skills

Superior attention to detail, can work under pressure and effective in meeting deadlines.

Proficiency in using Microsoft applications such as Word, Excel, PowerPoint skills Project and other designs applications like Adobe Photoshop

Qualification Summary

Administrative Skills

Open, sorts and managed mails and faxes

Answered and transferred phone calls courteously to a designated person in-charge to address inquiries of the clients

Organized the message board, to communicate easily and efficiently all the information that the internal and external clients need to know.

Organized files and sort it according to dates, names and departments

Greeted clients politely, to better communicate and understand their needs

Ensured the safety is always first, by making sure that all the safety hazards or cautions are properly applied and implemented

Ensured that every small and big details are taken cared off when closing the Centre and made sure that everything was organized and ready for the next day operation

Performs other duties as needed

Data Entry/Computer Skills

Keyed T1 information of individual tax payers

Keyed in all the day to day updates like the keys, van, bus pass, field trip and all the binders that we use in a daily basis

Ensured that the hours of the Youth attendees for the Youth Program are properly listed

Putting together clients profile for easy access in Clients validation in Icare Prepared weekly all staff schedule

keyed in all the new clients profile for Immigration Icare reporting

Format and prepared reports with tables, charts and presentation

Troubleshoot basic errors on the computers

Prepared database of all the clients info using the MS Access

Communication Skills

Explained and interpret the company’s regulations, policies and procedures

Prepared written communications and correspondence

Maintained an excellent networking skills and able to establish professional relationships in and outside of the workplace that can be helpful to the employer

Customer Service Skills

Emphasized strong service orientation to provide customers and clients with the answers they need

Prepared and set appointments on behalf of the clients and customers when requested to do so

Ability to really listen to the customers to provide an “extra mile” service

Research Skills

Put together and effectively communicate the findings of research orally or in writing for company’s use

Conveyed effectively all information and making sure that research reports utilized by a company’s executive officers in such a way that the executive can use the information when needed

Presentation Skills

Provided the company a detailed account of the research findings through oral presentations.

Equipped with public speaking skills and knowledge of how to put together effective audio and visual presentations

Informed employees regarding changes in company policy or important company decisions

Financial Experience

Handled Accounts Payable and Accounts receivable

Processed Invoices, travel claims

Processed cash reimbursements

Knowledge of the Sage Simple Accounting

Employment History

Administrative Assistant/ Receptionist January 2014-present

NEEDS Inc. Winnipeg, MB

Data Entry Clerk April 2013-present

Winnipeg, Tax Centre Winnipeg, MB

Material Assistant/ Production Coordinator May 2009-April 2013

New Flyer Industries Winnipeg, MB

Autopac CSR December 2007-January 2014

Weston Travel & Insurance Agency Ltd. Winnipeg, MB

Assistant Store Manager September-December 2007

EB Games Canada Winnipeg, MB

Customer Service Representative July – September 2007

Archway Marketing Services Winnipeg, MB

Executive Assistant 2006-2007

CUL Warehouse Store Philippines Manila, PH

Administrative Assistant / Admin In-Charge 2001-2006

Pricesmart Membership Shopping Manila, PH

Education Background

Bachelor of Science in Commerce Major in Business Management June 1994-March 1998

San Sebastian College Recoletos- Manila Manila, Philippines

Volunteer Experience

Support Help February 2010

Siloam Mission Winnipeg, MB

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