[Caroline Byrne]
acw0s6@r.postjobfree.com
Objective
To secure a position within an organization that can most effectively capitalize on my diverse skills while offering opportunities for continued career growth.
Qualifications
Organized and detail-oriented with sales, leadership, cash handling, and customer service experience.
Solid experience and proficiency with Microsoft Office (Excel, Word, PowerPoint Presentation and Outlook)
Flexible, reliable, and energetic
Excellent communication and interpersonal skills
Listen to determine the needs of customers before offering a solution.
Ability to establish a connection with customers
Self-starter who is organized, goal oriented, and self-motivated.
Knowledge of database management
Experience
Lead Style Advisor- Retail Management
Justice, Mt. Juliet, TN
Present
Opening/ Closing Routine
Payroll Processing and Projection
Replenished and censored merchandise before it touches sales floor.
Uses knowledge of merchandise to help educate her on current trends and what best fits her needs.
Listens to her in order to give her the best service possible, while driving sales at the same time.
Excellent communication skills and problem solving required in order to complete sales.
Business Overviews – Daily/Weekly
Full Time Fitness Instructor- Kickboxing
Ilovekickboxing.com, Nashville, TN
June 2015- July 2016
Create a motivational and positive environment for clients
Make greeting calls, class calls, and check in calls
Instruct 1 hour long kickboxing fitness classes
Accountable for social media posts, etc.
Category/Product Manager
Victoria’s Secret, Nashville, TN
February 2015- May 2016
Business Insight training
Coaching and Developing team and direct reports
Inventory Management training
Customer Service/Selling in Fast Paced Environment
Handles deposits and bank responsibilities
Constantly analyzing business to drive results +13% to LY
Category Summaries weekly to ensure business is growing
Led Brand Guide preparation, planning, and execution
Created solutions for product placement in line with Brand Guide Direction vs. Business Results
Reinforced store strategy to reduce shrinkage
Supported a culture of honesty and connecting the link between customer service and shrinkage
Supported Best At Bras initiatives by modeling and reinforcing brand selling behaviors
Leading High Performance Selling culture, Coaching and Development, and Standards to team
Beauty Supervisor
Victoria’s Secret, Nashville, TN
February 2014- 2015
Customer service and selling in a fast- pace retail environment
Handling deposits and bank responsibilities
Coaches and develops team to next level in business
Responsible for reviews on direct reports monthly.
Drives sales and business through business overviews weekly.
Educate team on product in the store, holding team accountable to goals
Incented monthly based on payroll hours, TY% to LY%
Sales Associate/Sales Specialist
Victoria Secret, Nashville, TN
April 2013- February 2014
Replenished and censored merchandise before it touches sales floor.
Customer service and merchandising in a fast- pace retail environment.
Uses knowledge of merchandise to help educate her on current trends and what best fits her needs.
Listens to her in order to give her the best service possible, while driving sales at the same time.
Excellent communication skills and problem solving required in order to complete sales
Front Desk Consultant/ Sales
Sun Tan City, Hermitage, TN
June 2012 – June 2013
Used knowledge of tanning to educate and empower clients to make the right choices when tanning.
Organized and kept up with client files.
Gain monthly bonuses by achieving and exceeding sales goals.
Maintain cleanliness of the salon.
Keep educated on new and current products and specials.
Sales Consultant/ Assistant Sales Manager
Advantage Marketing System
March 2010 – March 2012
Keep up with the inventory and who each product came from.
Payroll
Maintain the roster of the weekly pay out and signatures once received.
Do daily bank deposit.
Maintain Ad postings (Craigslist, Ebay, Facebook, Etc.)
Do marketing outreach.
Participate in Southern Women shows and flea markets.
Respond to internet inquires.
Host/Server (Par 4 Level, Team Leader)
Cracker Barrel, Hermitage, TN
May 2009 – April 2013
• Greet customers upon arrival.
• Seat customers in assigned areas.
• Insure that everyone is pleased with their dining experience.
Serve customers by taking orders accurately, fulfilling request, deliver orders in a timely manner, etc...
Assist other employees and maintain a team work environment.
Education
Father Ryan High School
Graduated 2009
Volunteer State Community College, Gallatin, TN
May 2009 – June 2011
Nashville State Community College
Education/ Secondary Education
December 2015- Present
References
Shelby Lucas- Manager- 317-***-****
Kristen Slusar- Coworker- 615-***-****
Tracie Gill- Coworker/ Friend- 615-***-****
Veronica Byrne- Family Member- 615-***-****