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Customer Service Manager

Homestead, Florida, United States
October 12, 2016

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Ana Cecilia Santaella

**** ** ** ******, *********, FL. 33035

Phone: (786) 663.19.97


Professional executive administrator with excellent planning and organizing skills. Real Estate Agent and Notary Signing Agent since 2006. Inspire confidence in others through effective leadership. Attentive to details and follow-through. Implement systems to improve business efficiency. Strong customer service orientation and market research skills. U.S. Citizen. Bilingual English/Spanish.


The Keyes Co., Homestead,Florida 2006-Present

Sales Associate

Residential Real Estate and Start Up commercial business planner

Angels Loans & Investments, RKS, A+1 All Resources, Inc., Homestead,Florida 2000-Present


Licensed Mortgage Broker from 2005 to 2007. Provide consulting services to small businesses and individuals: Corporations, licenses, business plans, financial projections, notary, translations and executive assistance.

Antonia Canero, P.A. Immigration Law, Miami, Florida 2003 – 2005

Paralegal/ Administrative Assistant/Translator

Served as main liaison between clients and attorneys. Administered program for electronic filing system; managed the transition to the new system and trained employees resulting in increased efficiencies in record keeping.

IVC Television, Inc. Miami, Florida (Mundo Olé HBO) 2000 – 2002

Administrative Assistant

Assisted the Comptroller and the Business Development Director. Duties included payables, licensing, taxes, insurance and assembly of business plans. Follow up on technical equipment exports, vendors’ orders, deliveries and travel reservations.

Kennedy House Condominium, Inc. 1994 – 2000

Property Manager

Assist the Board of Directors in negotiations of contracts and supervision of independent contractors. Emergency contacts 24 hours and 7 days a week. Attendance at Board Meetings . Assisted property manager and Board of Directors in the preparation of Annual operating budget and reserves. Maintenance of Association files, legal documents, correspondence. Supervized preparation and maling of notices, including Annual meetings & Board Elections. Supervised the day-to-day functions of the Association efficiently and professionally. Assisted with financial reports such as Income Statement, Balance Sheet and Delinquency reports.

Embassy of Panama, Singapore 1988 – 1990

Protocol Assistant

Assistant to Ambassador Dr. Jorge Alemán in organizing social events and greeting of VIP guests.

Administradora Pifano, S.R.L. (Collection Agency) Caracas, Venezuela 1985 – 1988

Collection Manager

Implemented improved collection policies. Discounted accounts receivable to banks. Forecasted weekly and monthly collections and referred accounts to legal department. Supervised five employees.


Berlitz de Venezuela, Caracas, Venezuela

Certified English – Spanish Translator, 1990.

University of Oregon, Eugene, Oregon

English as a Second Language

B.A. in Arts: Political Science and International Studies, 1984.


Mortgage Broker ( Expired)

Real Estate (Active)

Notary Signing Agent (Active)

CAM ( Incomplete) Currently applying

Other: Proficient in MS Office, Quickbooks, IT, Calyx and MLXchange


NAR National Association of Realtors

FAR Florida Association of Realtors

Miami Association of Realtors

NNA National Notary Association

NSA Certified and Backgroung Screened Notary Signing Agent

St Jude Hospital

Lakota Kids


Chapter 494, after October 2007

E- Notarization

ABC”s of FHA –

Short Sales and Mitigation for Forebearance

Sales Dialogs and Lead Generation

SBA Loan Application Processes

MLXchange Advance

CMA Comparable Manager Appraisal

IMMAP Instant Comparable Calculator



Personal Note:

I strive for excellence in Customer Service, Quality Control and Team Positive Interaction.

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