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Customer Service Manager

York, Pennsylvania, United States
55000 to 70000 per year
October 12, 2016

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William W Horn IV

PO Box ***

Emigsville, PA ****8

Primary Phone: 717-***-****

OBJECTIVE: To find an office position, dispatching/customer service.


Cardinal Logistics 05/2015-present

Delivery Route Driver

Drive tractor and trailer to make pick-ups and deliveries. Do all necessary paperwork.

A DuiePyle Co 10/2013-05/2015

P&D driver

Drive tractor and trailer to make pick-ups and deliveries. Do all necessary paperwork.

Crane Transport (CDL Labor Logistics) 2013-10/2013

Safety Compliance Coordinator/Dispatcher

Worked in the office verifying DOT compliance for new hires, helped in dispatching and routing drivers. In charge of all Easy Pass payments and verification for all drivers.

Central Transport – York, PA 2012- 2013


Work in office keeping track of all outbound freight and dispatching line-haul drivers every night. Use computers to track freight and all documents for billing. Use Microsoft outlook, excel, phobos and OSS systems.

Toys R Us – Frederick, MD 09/30/2008-12/29/2011


Drive tractor and trailer to make pick-ups and deliveries. Do all necessary paperwork.

R.J. Davis – Lewisberry, PA 03/31/2008-09/30/2008


Drive 53 foot van tractor and trailers. Make pick-ups and deliveries. Do all necessary paperwork.

D.M. Fetrow Inc – Dover, PA 03/13/2007-03/31/2008


Either drive tri-axle dump truck or tractor with low boy trailer for moving customers equipment.

HMI – Hanover, PA 02/07/2007-03/31/2007

Sales Representative

Go out and sell air filtration equipment to potential customers.

FED EX Freight East – York, PA 09/01/2006-12/31/2006

Truck Driver Doubles

Drive doubles at night on the line-haul routes. Deliver freight to various hubs.

Cintas Uniforms – York, PA 07/31/2005-08/31/2006

Delivery Driver

Pick-up and deliver uniforms to customers. Also ran some class A to State college and back.


Strategic Packaging – York, PA 03/01/2005-07/31/2005

Operations Manager/Driver

Run the daily warehouse operations and fill in driving when needed.

Edris Oil Company – York, PA 07/01/2002-03/01/2005

Delivery Driver

Deliver various products to customers using both class A and class B trucks.

Canteen Vending – York, PA 02/01/2002-07/01/2002

Route Salesman

Ran routes in PA and MD. Delivered products and collected monies.

Apria Healthcare – York, PA 01/08/2001-02/01/2002

Customer Service Technician

Deliver, set-up and teach patients how to use their oxygen and medical equipment.

Tri-Boro Construction Supplies – Carlisle, PA 06/01/2000-12/31/2000

Delivery Driver

Deliver products to customers using both class a and class B trucks.

Ray Wilt Motorcycle Ship – Hanover, PA 03/01/2000-06/01/2000

Parts Manager

Run the parts department and do all orders for customers.

C and S Wholesale Grocers – York, PA 01/01/2000-03/01/2000

Dry Food Selector

Select food orders for various grocery store chains in the area.

Rental Uniform Service – York, PA 05/01/1999-01/01/2000

Route Salesman

Pick-up and deliver uniforms for various customers. Also tried to up-sale to customers whenever possible.

Thomas English Muffins – York, PA 04/01/1997-05/01/1999

Sole Proprietor/Independent Driver

Sell and deliver all products to various stores in the York and Maryland areas.

Giant Food Stores – York/Hanover, Pa 03/01/1992-04/01/1997

Night Crew Manager

Run and manage the night crew stockers. Order the dry grocery sections of the store and bread. Put the night deposits away and lock down the safes. Give cashiers their lunches. Work fast walls and all displays.


York Vo-Tech 01/01/2000-06/01/2000

York, PA

Attained other Post-Secondary or Certification

Major: Small Engine Repair

York College 08/30/1991-06/01/1992

York, PA

Attained other Post-Secondary or Certification

Major: Business

Mansfield University 08/22/1989-06/01/1991

Mansfield, PA

Attained other Post-Secondary or Certification

Major: Music Education/Business

Red Lion Area Senior High 08/30/1986-06/07/1989

Red Lion, PA

Attained High School Diploma

Major: College Prep


Class A and Class B Truck Driving

I have been driving various trucks and trailers for the past 21 years. I have driven straight trucks, 53 foot box vans, flat beds, tanker trailers, and double trailers. I have my air brake, hazmat, tanker and doubles endorsements.

Tow Motor License

I have my tow motor license and have driven various types of lift equipment over the years.

Office Experience

I have independently managed others; I am also a self starter. I work well with customers.

Eagle Scout

I received my Eagle Scout in 1987. I have been in Scouting for 27 years.


References are available upon request.

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