Harmonie Yates **** Deacon CT SW Concord, NC *****

Cell: 980-***-**** Other: 720-***-**** Email: acw0qr@r.postjobfree.com

Career Overview

Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Experience

Retail Sales – Management November 2015 to Current

Bath and Body Works – Charlotte, North Carolina

Developed new customer relations through sales activity. Increased customer loyalty through excellent customer service and going above the company’s expectations of customer service. Required to make sales goals which included new customer sales. Manage and support Sales Associates to make Company Sales goals.

Inbound Direct Sales Representative December 2014 to May 2115

DISH Network – Littleton, Colorado

Developed new customer relations through inbound telephone contact and sales activity. Increased customer loyalty through excellent customer service and going above the company’s expectations of customer service. Required to make sales goals which included new customer sales.

Marketing/Sales and Development Manager April 2011 to December 2014

Slight Indulgence Network and Marketing– Colorado Springs, Colorado

Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.

Benefit and Development Manager November 2009 to April 2011

BeneCare Wellness Center – Colorado Springs, Colorado

Developed and implemented Wellness Programs for Employer groups. Developed new customer relations through telephone contact and sales activity. Improved communication efficiency as primary liaison between departments, clients and vendors. Processed accounts receivable and accounts payable.

Account Sales Executive August 2006 to October 2009

CBIZ Benefits & Insurance – Denver, Colorado

Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through excellent customer service and going above the companies expectations of customer service. Required to make sales goals which included new customer sales as well as retention of current business. Traveled and conducted Open Enrollment meetings for employees. Also assisted in the negotiation process of Annual Enrollment rate increases. Assisted with wellness programs.

Account Sales Executive July 2003 to August 2006

Dental Select – Salt Lake City, Utah

Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through excellent customer service and going above the companies expectations of customer service. Required to make sales goals which included new customer sales as well as retention of current business. Established relationships with Brokers, Groups and Employees. Traveled and conducted Open Enrollment meetings for employees. Also assisted in the negotiation process of Annual Enrollment rate increases. Assisted with wellness programs.

Education

Pikes Peak Community College PSI Seminars

Colorado Springs, Colorado Denver, Colorado

Business Management Personal and Professional Development

Hillcrest High School

Midvale, Utah

Core Studies

Diploma

Skill Highlight

Cheerful and energetic Professional and mature

Strong interpersonal skillls

Project management

Accomplished in relationship selling

MS Office proficient

Advanced MS Office Suite knowledge

Effective team player

15+ years of experience providing Sales and Customer, administrative support.

National account management

Superior organization skills

Results-oriented

Professional and mature

Strong interpersonal skills

Sales management

Accomplished in relationship selling

Strategic account development

Exceptional customer service skills

Core Accomplishments

Time management

Relationship selling

Customer-oriented

Skilled Multi task

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