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Medical Billing Customer Service

Hopatcong, New Jersey, United States
October 12, 2016

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** ********, ********* ** *****

Cell: 973-***-****

Professional Summary

Detail oriented and focused professional billing specialist. Successful track record handling complicated

assignments. Highly experienced in reconciling insurance and patient payments and resolving account

disputes. Proficient in a variety of practice management software applications. Dedicated to maintaining

strict patient confidentiality.

Core Qualifications

Multi-specialty billing Knowledge of Medicare, Medicaid and

ICD-10, CPT and HCPCS coding commercial insurance

Medical billing software Microsoft Office

Electronic medical records software Managed care contract knowledge


Medworks Management, Inc. November 2001 to Current

Medical Billing Specialist/Software Trainer and Support/Office Administrator

Mendham, NJ

All aspects of the medical billing process for multiple specialties.

Revenue cycle management.

Frequent contact with insurance companies and patients.

Advise on appropriate billing practices and procedures.

Receivables and aging projects.

Manage collections on unpaid accounts.

Medical software support.

Practice management consulting.

Train clients on medical billing and electronic medical records software; including Medisoft and

Medisoft Clinical.

Staffing, assignments for Account Managers, workflow, maintenance of performance standards and

employee reviews.

Office administration.

Beech Street/Medichoice January 1997 to January 2001

Customer Service Representative

Randolph, NJ

Utilized medical software and database programs.

Educated providers and members regarding the purpose and function of a Preferred Provider

Organization and assisted in clarifying network issues.

Research and resolution tasks.

Assisted with credentialing and recruiting of new providers.


Berdan Institute

Certificate Medical Assisting

Totowa, NJ

County College of Morris

Associate of Applied Science: Humanities/Social Science

Randolph, NJ



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