JOEL B. RAQUEM
Bldg ** Room *** Filinvest Socialized Housing
Alabang Muntinlupa City,
PROFESSIONAL EXECUTIVE SUMMARY
With 5 years of extensive Jr Manager experience in a one of the Apple Premium Reseller
EMPLOYMENT HISTORY
Switch Apple Premium Reseller April 31 2010 – September 29, 2016
(Managed by Studio84 Inc.)
Alabang Town Center Mall,Alabang Muntinlupa City
creates Standard Operation Procedures and/or Policy and Procedure of the Store.
assistant to the Store Manager.
organizes daily opening or closing procedures.
oversees the daily operations supervises a team of staff.
monitor customer service level and ensures the quality of service.
handles customers’ feedback and complaints.
ensures cleanliness of the store areas all the time.
responds to customers’ inquiries through email or phone calls.
assists Manager in doing weekly report.
prepares the monthly manager’s report.
attends the weekly dashboard presentation.
follow up on Store policies, rules, regulations and procedures.
conducts weekly training and development for the staff.
updates and monitors promotions daily.
prepares daily reports such as discounts, stocks inventory, cashier report, etc.
EDUCATIONAL BACKGROUND
Education Level: Bachelor of Science in Hotel and Restaurant Management
College(undergraduate)
Year 2008 - 2010
School / University: West Bay College
Location /Address: Manila,
RELEVANT SEMINARS & TRAININGS ATTENDED
Taking great photos with iPhone 2013
Apple iPhone Training 2015
iPad Experience Workshop 2015
iCloud Workshop 2015
Store Manager Training 2015
BootCamp 2016
Product Setup Workshop 2016
iOS Accessibility Workshop 2016
iPad Pro Product Overview 2016
Apple Customer Experience 2016
Apple Experts Workshop 2016
Selling the Complete Solution 2016
PERSONAL INFORMATION
Date of Birth : 08 June 1980
Age : 36 years old
Nationality : Filipino
Civil Status : Single
WORK REFERENCES
Jeffrey Beltran
Area Manager
Switch Apple Premium Reseller