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Manager Customer Service

Location:
San Pedro, CALABARZON, Philippines
Posted:
October 12, 2016

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Resume:

JOEL B. RAQUEM

Bldg ** Room *** Filinvest Socialized Housing

Alabang Muntinlupa City,

PROFESSIONAL EXECUTIVE SUMMARY

With 5 years of extensive Jr Manager experience in a one of the Apple Premium Reseller

EMPLOYMENT HISTORY

Switch Apple Premium Reseller April 31 2010 – September 29, 2016

(Managed by Studio84 Inc.)

Alabang Town Center Mall,Alabang Muntinlupa City

creates Standard Operation Procedures and/or Policy and Procedure of the Store.

assistant to the Store Manager.

organizes daily opening or closing procedures.

oversees the daily operations supervises a team of staff.

monitor customer service level and ensures the quality of service.

handles customers’ feedback and complaints.

ensures cleanliness of the store areas all the time.

responds to customers’ inquiries through email or phone calls.

assists Manager in doing weekly report.

prepares the monthly manager’s report.

attends the weekly dashboard presentation.

follow up on Store policies, rules, regulations and procedures.

conducts weekly training and development for the staff.

updates and monitors promotions daily.

prepares daily reports such as discounts, stocks inventory, cashier report, etc.

EDUCATIONAL BACKGROUND

Education Level: Bachelor of Science in Hotel and Restaurant Management

College(undergraduate)

Year 2008 - 2010

School / University: West Bay College

Location /Address: Manila,

RELEVANT SEMINARS & TRAININGS ATTENDED

Taking great photos with iPhone 2013

Apple iPhone Training 2015

iPad Experience Workshop 2015

iCloud Workshop 2015

Store Manager Training 2015

BootCamp 2016

Product Setup Workshop 2016

iOS Accessibility Workshop 2016

iPad Pro Product Overview 2016

Apple Customer Experience 2016

Apple Experts Workshop 2016

Selling the Complete Solution 2016

PERSONAL INFORMATION

Date of Birth : 08 June 1980

Age : 36 years old

Nationality : Filipino

Civil Status : Single

WORK REFERENCES

Jeffrey Beltran

Area Manager

Switch Apple Premium Reseller



Contact this candidate