Customer Service Manager

Shanika Jenkins

Collections Representative

Huntsville, AL

******************@*****.*** - 256-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Collections Representative

BBVA Compass - Decatur, AL - July 2015 to September 2016

• Handling inbound and outbound calls from customers

• Processing payments with checking account

• Answer customer inquiries about account status

• Consistently meet and exceeded quotas, which resulted in bi monthly bonuses Collections Representative

Stroll Internet Order LLC - Philadelphia, PA - April 2013 to July 2014

• Research regarding unsettled account balance that is completely or partially unpaid

• Ensure follow up by mail and phone to insurance carriers or customers on felonious payments

• Investigate customer's accounts and documents methodically

• Punch all information about collection action of account into billing system

• Resolve inconsistencies and prepare adjustments

• Coordinate collection agency communication

• Answer customer inquiries about account status

• Evaluate claims denied for payment and poorly paid claims

• Verify payment information adjustments to manager

• Staying in the guidelines of the FDCPA

Collections Representative

MRS BPO LLC - Cherry Hill, NJ - January 2012 to April 2013

• Handling inbound and outbound calls from customers

• Processing payments with checking account and credit card information

• Consistently meet and exceeded quotas, which resulted in bi monthly bonuses

• Staying in the guidelines of the FDCPA

Collections Manager

Phillips and Cohen Newark - March 2005 to January 2009

• Manage a group of 16 collectors

• Collecting on outstanding credit card debt

• Handling checking account and credit card information

• Training new collectors

• Submitting settlement to the client

• Consistently meet and exceed quotas which resulted in bimonthly bonuses EDUCATION

Computer Science

Lincoln Technical Institute-Union - Smyrna, GA

2001 to 2003

High school or equivalent in Business

Pittsburg High School - Pittsburgh, PA

1994 to 1998

SKILLS

Accounting (3 years), Medical Billing (5 years), Typing (10+ years), Negotiation (10+ years), Fair Debt Collection Practices Act (10+ years), Word (10+ years), Excel (10+ years), Powerpoint (10+ years), 10-Key

(10+ years), Customer Service (10+ years), Training (6 years), Collections (10+ years), Problem Resolution

(10+ years)

AWARDS

Collector of the Month

August 2016

I have been collector of the month 125 times in a 16 year period Collector Of the Year

February 2013

I have won Collector of the year 9 times out of a 16 year period Best in Class 2015

December 2015

CERTIFICATIONS

Microsoft Office Specialist

2002 to Present

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