Santiago M. Erquiaga Cell: (091*-***-**** Block #12; Lot #25 Scuba Drive Landline: 632-***-****

Phase 3B; Pacita 1; Binan, Laguna email: acw0ka@r.postjobfree.com

EDUCATION:

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May 1998 – Jun 1999 Western Culinary Institute (Le Cordon Bleu): Portland, Oregon

May 1994 – May 1994 Portland Community College: Portland, Oregon

Dec 1985 – Dec 1989 United States Air Force: McChord AFB, Washington

Apr 1981 – Dec 1983 De La Salle University: Manila, Philippines

BPO EXPERIENCE:

June 2014 – Present Infosys BPO Ltd: Alabang; M-M, Philippines

Aug 2016 – Present Spanish Bilingual (VQ) Vendor Query/Procure to Pay (PTP)

Resolve Vendor Queries for Philips LATAM

Resolving issues of Payment, Invoicing,Scheduling of Deliverables

June 2014 – July 2016 Spanish Bilingual Senior Accounts Receivable Specialist

Order to Cash (O2C) - Accounts Receivable POC for Philips LATAM

Reviews and reconciles Customer Statements

Monitors delinquent accounts and implements collection procedures.

Timely pre-due date courtesy calls for pre collections, timely completion of all daily queues for due date collections, and timely follow up on aging accounts for post collections

Performs daily bank reconciliations and verify all banking deposits

Matches payments from customer sub ledger and bank statement

Prepares a table with matched invoices to send to cash applications team

Processes invoice copies and sending to customer as requested.

Blocks/releases orders in line with internal guidelines

Notifies credit department of collection issues to block customers

Escalates problem accounts to manager in a timely basis and proactively provides feedback to team leader and account managers

Reviews and makes recommendations regarding bad debts or write offs.

Prepares and maintains daily, weekly, and monthly activity reports

Preparation of AR aging report on a weekly basis for 3 countries(Chile, Panama and Peru)

Supports team members with their collections and system navigation in SAP and BAAN

Certified in T100/T102 and T200 Accounting

Aug 2012 – June 2014 GE Capital Retail Bank: Alabang; M-M, Philippines

Spanish Bilingual Customer Service Representative

Servicing over 50 Accounts

Giving support in the Financial Market

Languages Spoken: Spanish, English, Tagalog

OTHER EXPERIENCE (CULINARY):

Feb 2011 – Jan 2012 Asya Premier Suites: Boracay Island, Philippines

Executive Chef

Supervised Kitchen and Dining Staff

Oversaw Banquets (Private Parties, Weddings)

Handled Menu Development

Maintained Weekly and Monthly Inventories

Oct 2008 – Aug 2009 AlmaVia of San Rafael: San Rafael, California

Director Dining Services

Supervised Staff in Kitchen and Dining Room with an annualbudget of $500USD

Managed Food Budget and Labor Costs

Developed Menus for both Daily Dining and various Banquet/Buffet functions

Performed Monthly Inventory

Feb 2005 – Dec 2010 Pseudo Hubby: Vallejo, California

Chef – Caterer/Personal Chef

Offer Personal Chef Service, Cooking Classes and Catering

Menu Planning for Ready Made Meals and offer Grocery Shopping Services

Baking some Pastries/Cakes/Pies

Apr 2008 – Oct 2008 Skyhawk Village Market: Santa Rosa, California

Sous Chef

Responsible for day to day Food Production and Inventory

Prepare foods for Catered Events or Banquets

Apr 2008 – Oct 2008 De La Salle Christian Brothers Winery: Napa, California

On Call Chef

Part Time work assisting in Breakfast/Lunch Services

Prepare Meals for functions ranging in size of 150 to 400 people

Mar 2004 – Feb 2005 Cache Creek Casino Resort: Brooks, California

Garde Manger – Lead Cook

Assist in supervising staff of 12 to 15 people

Delegate staff on duties to be met for shift

Responsible for production being met for designated departments

Prepare canapés, meat and fruit platters for high rollers

Assist in purchasing and receiving products

Large Batch food preparation for all Kitchen Departments and Main Banquet Hall

Jan 2003 – Feb 2004 Chevys Restaurants: Richmond, California

Assistant Kitchen Manager

Control food and labor costs, purchasing and inventory

Supervise Kitchen and Front of House Staff during various shifts

Oversaw food preparation for Banquets and Weekend Brunches

Jun 2000 – Sept 2002 Cascade Grill (Portland Inn): Portland, Oregon

Sous Chef

Controlled Food and Labor Costs, Purchasing and Inventory

Oversaw all facets of operation (Restaurant, Banquets, Brunch)

Jul 1999 – May 2000 The Lakeview Club: Oakland, California

Garde Manger Lead Cook

Involved in Pantry, Banquet and Pastry Departent production

Jun 1999 – Jul 1999 Bouchon: Yountville, California

Oyster Bar Chef

Oversaw purchases for mollusks and crustaceans and opertaed the Oyster Bar

Jan 1999 – Mar 1999 Farmington Square Assisted Living: Tualatin, Oregon

Lead Cook

Prepared daily dietary meals for breakfast, lunch and dinner for retired senior citizens

Dec 1998 – Dec 1998 Multnomah Athletic Club: Portland, Oregon

Pastry Cook

Assisted in the pastry department in production of desserts and breads

Jul 1998 – Nov 1998 Heathman Hotel and Restaurant: Portland, Oregon

Banquet Cook

Involved in Pantry, Banquet and Pastry production

Apr 1998 – Jun 1998 Tiffany Catering: Portland, Oregon

Grill Cook

Involved in Banquet prepartions, Purchasing and Inventory

Jan 1991 – Feb 1998 The Roving Chef: Portland, Oregon

Caterer/Personal Chef

Involved in Banquets, Personal Menu Development, Costing, Inventory

Since January 1999 Certified Professional Food Manager - Food Certification

OTHER EXPERIENCE:

Feb 2005 - Apr 2008 Crestline Financial & Marketing Services: Vallejo, California

Jun 1991 – Sept 1992 Driveline Service of Portland: Portland, Oregon

Feb 1990 – Dec 1990 Rensol Remarketing: Manila, Philippines

Dec 1985 – Dec 1989 United States Air Force: McChord AFB, Washington

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