PRADAP FELIX

**/** ******* ****, ****.

Contact India: 0091 986-***-**** Email: acw0k7@r.postjobfree.com

My three years of experience as the Director of Mount Groups was a challenging path, It was a great opportunity for me to deeply understand the need of education. This thrived me to understand more of what is expected from the Parent, Society and the Child. Education is to be tailored individually, not all things fit all.

Received many certificates in athletics during my school days, also represented school and college in Shuttle badminton, Basket ball, Cricket, Table Tennis and football.

Received the EXTRA MILER AWARD from British Telecom for my contribution and initiatives taken during my work period in Infosys.

Attended the leadership training program conducted by CBSE empanelled agencies in Qatar.

Experience Summary

Institution : Noble International School, Doha Qatar

Designation : Principal

Duration : March ‘2013 – March 2016

Institution : Vishwa Bharathi Higher secondary school

Designation : Principal

Duration : March ‘2012 – March 2013

Institution : Woodside public School Ooty

Designation : Teacher

Duration : November ‘2011 – March 2012

Institution : JSS International School Ooty

Designation : Asst. Warden / Teacher

Duration : November ‘2010 – October 2011

Company : Mount Group of Companies

Designation : Director Business Development & Operations

Vision : Revolution in Academics, overall development of the campus

Duration : August ‘2007 – July ‘2010.

Client : Schools in Tamil Nadu & Karnataka

Company : Infosys BPO

Designation : Quality Control

Duration : Oct ‘2006 – Feb ‘2007.

Client : British Telecom

Designation : Process Executive

Duration : Oct ‘2004 – Oct ‘2006.

Client : British Telecom.

At Noble International School Qatar:

Academic reforms achieved by implementing various new techniques in teaching and learning.

Spaced learning concept was introduced and succeeded

Tailored concepts as per the requirement of students

Focused on outcomes

Given equal importance for sports, CCA and Academics

Implemented software to manage Parents Teachers communication and to have mutual understanding in bringing up the child.

Was sure to make the activities of the school being published in the news papers

Organized Annual day “ Thematic show” and Cultural events.

Improved the schools identity to the next level in the state of Qatar, by motivating and guiding the students to achieving many awards both in Academics and Sports activities.

Implemented new policies and procedures to benefit the school without affecting the staff benefits.

Created a well crafted strong administration team, to strive harder for the growth of the School.

At Woodside Public School Ooty:

Handling class up to 10th standard (English)

In charge of co-curricular activities

Innovative in competition

Innovative in Teaching methodology

Suggesting valuable inputs for the development of the school atmosphere.

At JSS International School Ooty:

Handling class up to 8th standard(English & Social Science)

Creating awareness on social responsibilities

Was in charge of the senior dormitory

Outdoor activities: Trekking, up sailing, kayaking.

Training students in Basket ball, Cricket, Football, Table Tennis, Shuttle Badminton and Team building activities

Suggesting valuable inputs for the development of the school atmosphere.

At Mount Group of Companies:

Was heading the Operations

Organization with a Resourceful team of 50 members

Departments: Observation Team, SME (Subject Matter Expert) Team, Content Development Team, Digital Aids Development Team, Music Team, Presentation Team, Nutrition Team (Providing Healthy Diet for the students)

Focusing on overall development of an individual with various trainings like Communicative English, Computers, Abacus, Yoga, Dance, Music & Karate

TPDP (Teachers Professional Development Program)

Applied Academics along with lab facilities with the support of Technology

Mathematical Development

Content Development for study materials

Every child has the ability to learn, its we who have to identify and bring them to the success

Job Responsibility at Infosys Technologies:

Infosys BPO is the BPO (business process outsourcing) subsidiary of Infosys Technologies. The company was started in April 2002 and is today among the Top 10 third-party BPOs in India according to NASSCOM.

Since inception, Infosys BPO has focused on end-to-end outsourcing and operates on the principle that true BPO is transformational in addition to the cost arbitrage, Infosys BPO consistently demonstrates enterprise wide improvement in client operations through process optimization, process reengineering and best practices.

Project Details

Title : SMEH/EZT/BOPS(July 2004 - till date – Infosys BPO)

Client : British Telecomm, UK

The client is a major Telecom giant headquartered in UK.

BT Customer Database (CSS) is enhanced with a User Interface, which is used by the voice advisors on calls. This user interface creates errors due to agent errors, product/service compatibility, customer compatibility, customer account issues. These errors are pushed on to a Queue called SMEH. This queue needs to be accessed the team and based upon the analysis results the customer account needs to made compliant.

Job Responsibility:

To meet the client specified SLA’s.

Operational Excellence by principle of Transformation of BPO.

Improve process through process, people and technology.

Auditing the reports done by advisors.

Giving feed backs for the improvement of the process.

Additional Responsibility:

Additional Responsibility to train and mentor two new batches of new recruits was assigned.

Has been assigned to work on five transition queues on a trial basis two capture the queries and for proper documentation.

Has been working for voice process once in a week for observation of the process errors.

Has been taking care of the documentation of process update as per ISO standards.

Working on projects

Awards Received In Infosys BPO

Received Individual Extra Miler Award from British Telecom.

Received customer appreciation thrice from Customers of BT for providing excellent customer service.

Was holding an average of 100% in quality.

Headed a GREEN BELT project.

Strengths:

Innovative thought on maximum possibilities, thinking one step ahead, Excellent Communication Skills, Creating and developing new ideas in academics, High level of confidence, Good Leadership Qualities, Hard Working, Willingness to learn, Will never give up, Make sure the Students to get the best education to form the best society.

Education:

M.Ed

B.Ed

IGNOU

MA English Literature

Madras University

BA English Literature

Bharathiar University

Govt Arts College, Ooty.

Diploma in Theology

Nilgiri Institute of Theologu

Ooty

Higher Secondary

St Josephs Higher Secondary School.

Ooty,

High School

Breeks Memorial Anglo Indian Higher Secondary School. Ooty.

Computer skills- MS office.

Personal Details

Date of Birth : 16th Nov 1981

Nationality : Indian

Sex : Male

Marital Status : Married

Languages : English, Tamil, Hindi

Driving license : India and Qatar

Hobbies : Achieving new heights, looking things in a

positive way, Motivating my surrounding,

Traveling, Reading, Sports, Music.

Other activities : Voluntary Service among orphan children

Old aged people, differently able people ; Trekking and Kayaking.

Contact this candidate