***** ** ** **

Miami, Fl *****

Cell (***) ***- 5711

Email- acw0jb@r.postjobfree.com

Nair J. Robelo

Objective

To obtain a secure and challenging position in a company that is growing within opportunity to provide quality and efficient service, while increasing my knowledge in business to develop a long-term career in the workplace. Intellectually and competitively equipped to operate effectively within a challenging environment.

Experience

2006- Present Ma- Lab's Miami, Fl

Shipping Department Supervisor

Provide excellent customer service while assisting customers with complains and questions towards product, answering inbound and outbound calls involving orders pending, chargers, availability of products and services offered.

Responsible for inventory and stock merchandising, file all types of invoices, customer profiles and orders.

Receive, shipped and transferred quality parts to customers and vendors

Supervised others as well as prepared an everyday work schedule to ensure high levels of quality service, enforced a disciplinary routine in order to maintain the safety of employees ; Execute the same work duties as those whom I supervise, and carry out more difficult tasks or support in their performance.

2000–2006 SND Electronics Miami, Fl

RMA Supervisor

Actively assist customers and vendors with product knowledge and distinctive product parts.

Provided credit and debit memos for good and defective computer parts, transferred available product parts to vendors and customers.

Responsible for opening/ closing of RMA department, delegated duties, run inventory reports, file and receive invoices etc.

Examine equipment for wear and for conformance to specifications.

1996–1999 CHS Dinexim Miami, Fl

Memory/ CPU Department Supervisor

Process department and inventory reports daily.

Label product while stocking merchandise that was being received by vendors.

Handled vendors accounts while providing credit and debit memos for good parts. Filed all invoices and department paperwork processed daily.

Recommend new idea to senior management to ensure better customer service and to generate more revenue for the company.

Education

1990- 1993 G. Holmes Braddock Senior High Miami, Fl

Member of FBLA. ( Future Business Leaders Of America)

Skills

Microsoft money/ Excel/ Works/ PowerPoint. Windows 98-05.

Bilingual (Spanish/ English) Strong interpersonal skills, Fast learner, Very motivated, well organized and good team member with a positive attitude.