Giselle Niebles

Bilingual Licensed Health Agent, Approach - Alta Resources

Lehigh Acres, FL 33974

acw0j0@r.postjobfree.com - 239-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Member Services Representative

Alta Resources - Fort Myers, FL - August 2016 to Present Bilingual Licensed Health Agent, Approach

Alta Resources - Fort Myers, FL - July 2015 to February 2016 potential clients by utilizing mailings and phone solicitation. Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation, by determining clients' particular needs and financial situations. Complete coverage transaction by delivering policy and planning future follow-up calls to maintain long-term relationships. Bilingual Intern in Case Management

Saint Matthews House - Naples, FL - August 2015 to December 2015 Bilingual Costumer Service Representative

Alta Resources - Fort Myers, FL - October 2013 to April 2015 determined requirements by working with customers. Answered inquiries by clarifying desired information. Resolved problems by clarifying issues. Maintained call center database by entering information. Kept equipment operational by following established procedures; reporting malfunctions. Sales Associate

Marshalls - Fort Myers, FL - October 2010 to May 2014 Administrative Assistant

World of Paper - Fort Lauderdale, FL - January 2011 to February 2012 Provided office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities and strong communication skills.

EDUCATION

Bachelor in Psychology

Florida Gulf Coast University - Fort Myers, FL

2013 to 2015

SKILLS

Bilingual Spanish (10+ years), Bilingual English (10+ years), Microsoft Office (10+ years), Microsoft Outlook

(3 years), Mac OS X (3 years), Customer Service (6 years), Sales (6 years), Organization (6 years), Time Management (6 years), Written Communication (6 years), Oral Communication (6 years), Computer Skills

(10+ years), Data Entry (3 years), Filing (3 years), Case Management (Less than 1 year), Detail Oriented

(10+ years), Multi-Tasking (6 years), Typing (10+ years) LINKS

https://www.linkedin.com/pub/giselle-niebles/105/b89/b4b AWARDS

Ace of Hearts

May 2014

Alta’s ACE of Hearts program. ACE stands for Alta Customer Experience and ACE’s can be awarded to employees who do an outstanding job of driving performance in alignment with our strategic mandates. Dean's List

May 2015

The Dean’s List is comprised of students with a semester GPA of 3.5 or better, and it is indeed a significant accomplishment when you are able to complete your courses with that high level of performance. The College of Arts and Sciences prides itself in setting high standards for all of its students, and we are very pleased when we see students like you who excel in our programs. CERTIFICATIONS

Licensed Insurance Agent

Workplace Violence short course

August 2016 to Present

Currently taking an HR course online which provides a certificate for each module finished. ADDITIONAL INFORMATION

Skills

Bilingual: Spanish and English fluent speaking and writing. Computer Experience: Excel, Outlook, PowerPoint, and Word, and ability to work with several operating systems including Windows and Mac OSX.

Communication Skills: Work well under pressure and in emergencies, detailed oriented, team player.

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